Mathematica Service Disruption

Incident Report for CIT Geneseo Status

Resolved

This incident has been resolved.

Posted Nov 18, 2025 - 08:24 EST

Update

Mathematica is still experiencing a service disruption. Users may experience issues related to activating or logging in to Mathematica due to this outage. You can follow their status page here for updates: https://support.wolfram.com/.

In the meantime Mathematica can be accessed on the virtual lab: https://geneseo.atlassian.net/wiki/spaces/HELP/pages/76775533/Virtual+Lab+How+to+Access

For instructions on how to activate on the virtual lab please follow the steps on this Self-Help Page:
https://geneseo.atlassian.net/wiki/spaces/HELP/pages/76780100/Mathematica+Installation+and+Licensing+Instructions#Activating-Mathematica-on-the-Virtual-Lab

Posted Nov 06, 2025 - 18:12 EST

Update

Mathematica is still experiencing a service disruption. Users may experience issues related to activating or logging in to Mathematica due to this outage. According to https://support.wolfram.com/topic/mathematica the following services are impacted: Wolfram product activation, licensing, purchasing and account services. They are actively working to restore functionality.

Mathematica can be accessed on the virtual lab in the meantime: https://geneseo.atlassian.net/wiki/spaces/HELP/pages/76775533/Virtual+Lab+How+to+Access

Posted Oct 31, 2025 - 08:13 EDT

Identified

Mathematica is currently experiencing a service disruption. Users may experience issues related to activating or logging in to Mathematica due to this outage.

According to https://support.wolfram.com/topic/mathematica the following services are impacted: Wolfram product activation, licensing, purchasing and account services. They are actively working to restore functionality.

Posted Oct 30, 2025 - 16:27 EDT

This incident affected: CIT Announcement.