CIT Geneseo Status
All Systems Operational

About This Site

Welcome to the SUNY Geneseo Status Page for CIT. Here you will find live and historical data on system up-time and maintenance.

If you have any questions or are experiencing issues please Ask CIT!
Call: 585-245-5588
Submit Request: https://go.geneseo.edu/askcit

To view the status of SUNY services, visit https://status.suny.edu/ If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/

Academic Services Operational
Brightspace ? Operational
Degree Works Operational
Geneseo Mobile ? Operational
KnightWeb ? Operational
Administrative Systems Operational
APM Advancement Reporting ? Operational
AppWorx ? Operational
Argos ? Operational
Banner ? Operational
Docuware ? Operational
PointNClick Electronic Medical Records ? Operational
Symplicity Residence ? Operational
Xtender - Banner Document Management System ? Operational
Navigate ? Operational
COVID Screening Survey ? Operational
Adobe Acrobat Sign Operational
Campus Services Operational
90 days ago
100.0 % uptime
Today
Enterprise Backup ? Operational
Electronic Locks Operational
SAN (Storage Area Network) ? Operational
help.geneseo.edu (JIRA) ? Operational
Printing (Pharos Cloud) ? Operational
VMWare Infrastructure ? Operational
Telephone Services ? Operational
Software Center (Config Manager) ? Operational
Microsoft Updates Operational
General Announcement ? Operational
Public Virtual Lab ? Operational
90 days ago
100.0 % uptime
Today
Network & Wireless Operational
90 days ago
100.0 % uptime
Today
DNS ? Operational
DHCP ? Operational
Security Devices ? Operational
Residence Hall Wired Connectivity ? Operational
VPN ? Operational
Wireless Connectivity ? Operational
Academic/Administrative Wired Connectivity ? Operational
Internet Connectivity ? Operational
90 days ago
100.0 % uptime
Today
PCI Network ? Operational
90 days ago
100.0 % uptime
Today
Login Services ? Operational
CAS Server ? Operational
SUNY Portal Operational
Active Directory ? Operational
Web Operational
Geneseo Website ? Operational
Wiki ? Operational
MyGeneseo Operational
Wordpress (wp.geneseo.edu) ? Operational
Google Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Google Apps Drive Operational
Google Apps Gmail Operational
Google Apps Sheets Operational
Campus Auxiliary Services (CAS) Operational
FourWinds Digital Signage Operational
GitHub Operational
GitHub Git Operations Operational
GitHub Pull Requests Operational
GitHub Visit www.githubstatus.com for more information Operational
GitHub Webhooks Operational
GitHub API Requests Operational
help.geneseo.edu (JIRA) Operational
Jira Service Management Authentication and User Management Operational
Jira Service Management Automation for Jira Operational
Jira Service Management Jira Service Management Email Requests Operational
Jira Service Management Jira Service Management Web Operational
Jira Service Management Service Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 23, 2024
Resolved - This incident has been resolved.
Jul 23, 13:28 EDT
Investigating - We are investigating sporadic memory issues with the Docuware database.
Jul 23, 10:41 EDT
Resolved - There are now processes in place to resolve this issue for affected computers. Most computers just require a connection to Geneseo's network, either on campus or by VPN, and they will fix themselves. There are a very small number that require in person assistance from CIT to resolve, which have mostly been handled. If you are still experiencing issues, please Ask CIT for help online at https://go.geneseo.edu/askcit or by phone at 585-245-5588.
Jul 23, 09:14 EDT
Update - We are actively working on a resolution to this problem. It appears approximately 75 computers continue to be affected. We will post another update at 4:00pm.
Jul 5, 12:06 EDT
Update - We are continuing to attempt to find a solution to reconnect Windows computers to Microsoft Intune and Entra ID. We are also attempting to gather a list of affected computers. We will post another update to this issue at approximately noon today.
Jul 5, 10:48 EDT
Identified - We have identified the cause of the problem as a maintenance script that encountered an error. Many Windows computers are able to proceed through the login error and continue normal usage, but some Windows computers have lost their connection to our Microsoft directory and will be unable to log in while we look for a resolution. We will provide another update shortly after 10:30am.
Jul 5, 09:35 EDT
Investigating - We have received several reports of Windows computers failing to log in and showing a message that workplace accounts have been removed. We are investigating the problem now.
Jul 5, 08:33 EDT
Resolved - This incident has been resolved.
Jul 23, 09:00 EDT
Monitoring - The internet and phone service in Doty has been restored. Please contact the CIT HelpDesk if you are still experiencing connectivity issues
Jul 23, 08:55 EDT
Investigating - We have received reports of internet & phone service outages in several areas of the Doty building. Networking personnel are on site to investigate.
Jul 23, 08:48 EDT
Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Resolved - CRM Advance appears to be working now. Please contact the CIT Helpdesk if you encounter any issues.
Jul 19, 14:59 EDT
Update - Update from Ellucian:
We are continuing to make progress. Some major services are now fully restored. We will keep posting updates as we have them.

Jul 19, 12:52 EDT
Update - Ellucian continues to work on the outage
Jul 19, 10:11 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 19, 08:55 EDT
Investigating - CRM Advance, cloud hosted at Ellucian, is unavailable due to the widespread CrowdStrike outage.
Jul 19, 08:55 EDT
Resolved - This incident has been resolved.
Jul 19, 10:34 EDT
Monitoring - The news media is reporting widespread computer outages related to CrowdStrike security software. Geneseo currently does not have systems with CrowdStrike installed, so we are not directly affected. Most businesses around the world are already recovered, but be aware that some may have lingering computer outages today.
Jul 19, 08:31 EDT
Resolved - This incident has been resolved.
Jul 19, 08:52 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 17, 07:30 EDT
Investigating - We are researching a problem with the Docuware database. Docuware is currently unavailable.
Jul 17, 05:49 EDT
Jul 18, 2024

No incidents reported.

Jul 17, 2024
Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024
Completed - The new wildcard certificate has been deployed, and services are working.
Jul 11, 07:34 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 06:00 EDT
Scheduled - We will be rolling out the 2024-2025 wildcard certificate for all services that use the cert this Thursday at 6am. This should be nearly transparent to users. If you receive an error loading a wildcard-backed service, please wait a few minutes and try your request again. If you continue to receive errors throughout the morning, please submit a request to the CIT HelpDesk at https://help.geneseo.edu - this year's certificate includes a new intermediate cert, which is uncommon.
Jul 9, 13:06 EDT
Completed - The scheduled maintenance has been completed.
Jul 11, 06:43 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 04:00 EDT
Scheduled - We have approved several security and critical updates for all supported versions of Windows and Office. The updates to our Windows servers will likely require a reboot to apply, which should take place at around 4:00am on Thursday, July 11th, 2024.
Jul 10, 14:33 EDT
Jul 10, 2024
Resolved - SUNY ITEC corrected the issue by updating host firewall rules. They were missing from the config file so were lost after the early morning reboot. All services are available.
Jul 10, 12:32 EDT
Update - We have contacted SUNY ITEC (hosting Banner) to check our firewall rules.
Jul 10, 11:44 EDT
Investigating - In myGeneseo, services utilizing our Banner system are currently down. These services include Courses, Faculty Courses, Meal Plans, etc. We are investigating the issue and are working to resolve it.
Jul 10, 11:15 EDT
Jul 9, 2024

No incidents reported.