CIT Geneseo Status

All Systems Operational

About This Site

Welcome to the SUNY Geneseo Status Page for CIT. Here you will find live and historical data on system up-time and maintenance.

If you are experiencing issues please contact the CIT HelpDesk
Call: 585-245-5588
https://help.geneseo.edu

If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/

Academic Services Operational

Canvas Operational

Degree Works Operational

Geneseo Mobile Operational

KnightWeb Operational

Administrative Systems Operational

APM Advancement Reporting Operational

AppWorx Operational

Argos Operational

Banner Operational

Docuware Operational

PointNClick Electronic Medical Records Operational

Symplicity Residence Operational

Xtender - Banner Document Management System Operational

Navigate Operational

Campus Services Operational

Enterprise Backup Operational

Electronic Locks Operational

SAN (Storage Area Network) Operational

help.geneseo.edu (JIRA) Operational

Printing Operational

VMWare Infrastructure Operational

Telephone Services Operational

Software Center (SCCM) Operational

Microsoft Updates Operational

General Announcement Operational

Network & Wireless Operational

DNS Operational

DHCP Operational

Security Devices Operational

Residence Hall Wired Connectivity Operational

VPN Operational

Wireless Connectivity Operational

Academic/Administrative Wired Connectivity Operational

CAS Server Operational

SUNY Portal Operational

Active Directory Operational

Web Operational

Geneseo Website Operational

Wiki Operational

MyGeneseo Operational

Wordpress (wp.geneseo.edu) Operational

Google Operational

Google Apps Calendar Operational

Google Apps Docs Operational

Google Apps Drive Operational

Google Apps Gmail Operational

Google Apps Sheets Operational

Campus Auxiliary Services (CAS) Operational

FourWinds Digital Signage Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Changes to Self-Service Password Reset May 7, 13:15-13:30 EDT

We will be altering the Self-Service Password reset requirements at today. Users should not see any interruption of service from this change. People will no only be required to use one method to reset their Geneseo Password. In addition, security questions will longer an accepted method of resetting your password.
Posted on May 7, 11:00 EDT

Past Incidents

Jul 5, 2020

No incidents reported today.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

Knightweb Application Maintenance

Completed - The scheduled maintenance has been completed.
Jul 3, 05:37 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 05:20 EDT

Scheduled - The knightweb service is going to be updated and restarted to help address stability issues observed since the recent application upgrades.
Jul 3, 05:15 EDT

Jul 2, 2020

JIRA and Confluence updates

Completed - The scheduled maintenance has been completed.
Jul 2, 07:44 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 06:19 EDT

Jul 1, 2020

No incidents reported.

Jun 30, 2020

Registration is down

Resolved - Registration and KnightWeb are available. We are continuing to monitor, investigate, and work with our vendor to troubleshoot.
Jun 30, 16:57 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 30, 14:27 EDT

Update - KnightWeb and registration are available again. We are continuing to monitor.
Jun 30, 13:30 EDT

Update - We will be restarting the KnightWeb services within the next few minutes. KnightWeb will be down for approximately 5-10 minutes.
Jun 30, 13:06 EDT

Update - The KnightWeb applications, including Registration are available again. Unfortunately the environment is very unstable right now. We are continuing to work with other SUNY teams and our vendor.
Jun 30, 12:32 EDT

Investigating - Registration and all Banner Self-Service (KnightWeb) applications are down. We continue to investigate.
Jun 30, 12:08 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 30, 11:37 EDT

Update - Registration is currently available. We have contacted the vendor and are trying one possible fix that was found on the vendor support site. We are continuing to monitor the situation and will work with the vendor to confirm root cause.
Jun 30, 11:30 EDT

Investigating - Registration is currently down. We are investigating.
Jun 30, 10:47 EDT

Jun 29, 2020

No incidents reported.

Jun 28, 2020

Banner and KnightWeb upgrades

Completed - The scheduled maintenance has been completed.
Jun 28, 08:21 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 05:00 EDT

Scheduled - We will be installing a large number of Banner and Knightweb (Banner Self-Service) releases this Sunday.
Banner DB Upgrade 9.19
General 8.12
StudentRegistrationSsb 9.16
StudentSelfService 9.11
FacultySelfService 9.10
GeneralSelfService 9.4
BannerExtensibility 9.6
SSOManager 8.4.1
Student 8.19.S
Student 8.19.1
Student 8.19.1.E
Student SelfService 9.11.1.1
Student SelfService 9.11.1.1.E.1
The releases have been installed in the devl instance and undergoing testing for quite a while. Check your past emails from Linda for details.

The installation process is going to require downtime from 3am-7am this coming Sunday, June 28th. We are sorry about the length of the outage, but the size of this installation makes it unavoidable. We tried to pick a time that would give the least impact. We tried to review the calendar to avoid any critical campus events.
Please contact myself or Linda as soon as possible of you have any questions or concerns.
Sincerely,
Paul
Jun 25, 12:08 EDT

Jun 27, 2020

CIT Online Service Desk (Jira) unresponsive

Resolved - This incident has been resolved.
Jun 27, 15:21 EDT

Investigating - The CIT Online Service Desk (Jira) is unresponsive. It may be down for several hours.
Jun 27, 14:49 EDT

Jun 26, 2020

ems.geneseo.edu is getting 401 - Unauthorized

Resolved - This incident has been resolved.
Jun 26, 10:52 EDT

Investigating - We are currently investigating this issue.
Jun 26, 09:17 EDT

Jun 25, 2020

myGeneseo Down

Resolved - This incident has been resolved.
Jun 25, 08:26 EDT

Investigating - We are currently working on myGeneseo 500 error issue.
Jun 25, 08:07 EDT

myGeneseo Maintenance

Completed - The scheduled maintenance has been completed.
Jun 25, 08:05 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 06:02 EDT

Scheduled - We will be pushing updates and bug fixes for myGeneseo. myGeneseo may be down at times.
Jun 24, 10:06 EDT

Jun 24, 2020

No incidents reported.

Jun 23, 2020

Central Authentication Service Partial Outage

Resolved - Our Central Auth service should be back to full strength now. We've allocated additional resources to the service and implemented more robust health checks to redirect traffic away from misbehaving backend servers.
Jun 23, 10:23 EDT

Identified - We have received multiple reports of authentication issues for various web services. We are performing rolling restarts of our CAS servers to address the problem.
Jun 23, 09:45 EDT

Banner SICAS patch bundle install

Completed - The scheduled maintenance has been completed.
Jun 23, 06:00 EDT

Scheduled - The Banner SICAS April patch bundle will be installed between 5am and 7am. Appworx will be down for the first hour.

Releases to be installed:
General 9.3.1.4.S1
Student 9.3.4.0.S1
General 8.11.0.1.P (SICAS April Patch Bundle)
Jun 22, 15:09 EDT

Jun 22, 2020

MetroCluster Data ONTAP 9.5 Upgrade

Completed - The NetApp MetroCluster Data ONTAP 9.5 upgrade has been completed.
Jun 22, 06:48 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 05:00 EDT

Scheduled - We will be upgrading our MetroCluster to Data ONTAP version 9.5P12. Nodes in our MetroCluster will be upgraded one at a time, so there should be no interruption of service beyond disconnected sessions from the \\files server momentarily when each node reboots.
Jun 17, 14:16 EDT

Jun 21, 2020

No incidents reported.