Monitoring - A fix has been implemented for the Pharos Client reinstallation cycle related to this outage. If the Pharos Client is not currently installed on a college-owned Windows computer, please restart your computer one time. Pharos should be reinstalled within 15 minutes with the correct Toshiba driver. Repeated reboots may interfere with successful installation. To print while this process is pending, please use Web Print at https://go.geneseo.edu/printing. If this fails for any reason or you still need assistance, Ask CIT. Call the HelpDesk at (585) 245-5588 or submit a request at https://geneseo.atlassian.net/servicedesk/customer/portal/12/group/28/create/153.
Oct 04, 2024 - 09:04 EDT
Identified - The Pharos Client pushed earlier this week on Windows computers did not properly set Toshiba as the type of printer, causing a loss of some print functionality. We have determined the cause of the configuration issue and corrected it, but this has unfortunately resulted in Pharos being uninstalled and reinstalled on Windows computers. If Pharos is missing from your computer and does not come back on its own, rebooting should help to trigger a new installation. If you still need assistance, Ask CIT. Call the HelpDesk at (585) 245-5588 or submit a request at https://geneseo.atlassian.net/servicedesk/customer/portal/12/group/28/create/153.
Oct 03, 2024 - 15:10 EDT
Welcome to the SUNY Geneseo Status Page for CIT. Here you will find live and historical data on system up-time and maintenance.
If you have any questions or are experiencing issues please Ask CIT!
Call: 585-245-5588
Submit Request: https://go.geneseo.edu/askcit
To view the status of SUNY services, visit https://status.suny.edu/ If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/
Academic Services
Operational
Brightspace
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Operational
Degree Works
Operational
Geneseo Mobile
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Operational
KnightWeb
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Operational
Administrative Systems
Operational
APM Advancement Reporting
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Operational
AppWorx
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Operational
Argos
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Operational
Banner
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Operational
Docuware
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Operational
PointNClick Electronic Medical Records
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Operational
Symplicity Residence
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Operational
Xtender - Banner Document Management System
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Operational
We will be upgrading the software on our network core switch to address security vulnerabilities. This upgrade requires a reboot of the switch and will cause a complete campus network outage for about 15 minutes. Posted on
Oct 07, 2024 - 13:43 EDT
Completed -
The scheduled maintenance has been completed.
Oct 11, 07:10 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 04:00 EDT
Scheduled -
We have approved several security and critical updates for all supported versions of Windows and Office. The updates to our Windows servers will require a reboot to apply, which should take place at around 4:00am on Friday, October 11th, 2024.
Oct 10, 20:52 EDT