CIT Geneseo Status Status

CIT Geneseo Status

All Systems Operational

About This Site

Welcome to the SUNY Geneseo Status Page for CIT. Here you will find live and historical data on system up-time and maintenance.

If you have any questions or are experiencing issues please Ask CIT!
Call: 585-245-5588
Submit Request: https://go.geneseo.edu/askcit

If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/

Uptime over the past 90 days. View historical uptime.

Academic Services Operational

Canvas Operational

Degree Works Operational

Geneseo Mobile Operational

KnightWeb Operational

Administrative Systems Operational

APM Advancement Reporting Operational

AppWorx Operational

Argos Operational

Banner Operational

Docuware Operational

PointNClick Electronic Medical Records Operational

Symplicity Residence Operational

Xtender - Banner Document Management System Operational

Navigate Operational

COVID Screening Survey Operational

Campus Services Operational

Enterprise Backup Operational

Electronic Locks Operational

SAN (Storage Area Network) Operational

help.geneseo.edu (JIRA) Operational

Printing (PaperCut) Operational

VMWare Infrastructure Operational

Telephone Services Operational

Software Center (Config Manager) Operational

Microsoft Updates Operational

General Announcement Operational

Network & Wireless Operational

90 days ago

99.99 % uptime

Today

DNS Operational

DHCP Operational

Security Devices Operational

Residence Hall Wired Connectivity Operational

VPN Operational

Wireless Connectivity Operational

Academic/Administrative Wired Connectivity Operational

Internet Connectivity Operational

90 days ago

99.99 % uptime

Today

PCI Network Operational

90 days ago

100.0 % uptime

Today

CAS Server Operational

SUNY Portal Operational

Active Directory Operational

Web Operational

Geneseo Website Operational

Wiki Operational

MyGeneseo Operational

Wordpress (wp.geneseo.edu) Operational

Google Operational

Google Apps Calendar Operational

Google Apps Docs Operational

Google Apps Drive Operational

Google Apps Gmail Operational

Google Apps Sheets Operational

Campus Auxiliary Services (CAS) Operational

FourWinds Digital Signage Operational

Zoom Operational

Zoom Dashboard & Reporting Operational

Zoom Cloud Recording Operational

Zoom Chat Operational

Zoom Meetings Operational

Zoom Phone Operational

Zoom Web Client Operational

Zoom Web Portal Operational

Zoom Download Center Operational

GitHub Operational

GitHub Git Operations Operational

GitHub Pull Requests Operational

GitHub Visit www.githubstatus.com for more information Operational

GitHub Webhooks Operational

GitHub API Requests Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

PaperCut Upgrade Mar 28, 2023 06:00-08:00 EDT

On campus printing, Webprint, and printing.geneseo.edu will be temporarily unavailable during this time.
Posted on Mar 24, 2023 - 09:23 EDT

Past Incidents

Mar 26, 2023

No incidents reported today.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

Text Messages Not Sending from Geneseo Guest Registration Portal

Resolved - Our WiFi vendor has admitted that an old bug has resurfaced in our guest WiFi portal and the process of texting out guest WiFI credentials is presently broken. There is no eta for a fix. We have adjusted the portal to display the guest username and password at the end of the sign-up process, and the portal does still send email to a guest registrant. And the HelpDesk can still use the guesthelp portal to assist guests with our WiFi.
Mar 24, 10:02 EDT

Investigating - In the Geneseo Guest portal, the sending of TEXT messages with guest usernames and passwords is not working for ATT & Verizon customers. We do not know if this can be fixed, the behavior of the portal and web system has changed to apply security fixes. We are opening a case with Cisco about this issue.
Mar 22, 09:05 EDT

Docuware issues

Resolved - This incident has been resolved.
Mar 24, 09:17 EDT

Investigating - We are investigating issues with the Docuware database that may impact availability.
Mar 24, 08:38 EDT

Banner database maintenance and patch installation

Completed - The scheduled maintenance has been completed.
Mar 24, 06:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 04:00 EDT

Scheduled - Banner database maintenance (cleanup tasks from Ellucian's install of Finance) and Banner Degreeworks patches will be installed early Friday morning. Appworx may be unavailable during portions of this time.
Mar 23, 19:21 EDT

Mar 23, 2023

No incidents reported.

Mar 22, 2023

mydevices and guesthelp web portals are down

Resolved - Our mydevices and guesthelp portals are operational now. Thank you for your patience with this.

The mydevices portal looks different than in the past, but all functionality is present.
Mar 22, 09:04 EDT

Identified - Our vendor has identified the issue and has given us a workaround to restore service. The portals are operational now and users can register devices to gPlay. We hope to have a permanent fix in place by the end of the day tomorrow.
Mar 20, 16:03 EDT

Update - We are still working with the vendor to identify the problem and resolve the issue. We have determined that if we uninstall a critical security patch the portals become active again. However, we need the security patch installed to address several critical vulnerabilities and thus we cannot simply roll back to restore portal functionality. We have provided this information to the vendor and they are continuing to troubleshoot the issue.
Mar 20, 10:39 EDT

Update - We just discovered that the "geneseo guest" wifi portal is also broken.
We do not have an estimate of time to resolution yet.
We are working with our vendor.
Mar 17, 12:54 EDT

Investigating - The mydevices.geneseo.edu and guesthelp.geneseo.edu web portals are down. We currently have a service request open with the vendor to troubleshoot and fix. Users will not be able to register new devices to the gPlay network until this is resolved. Devices that were already registered will continue to work.
Mar 17, 12:27 EDT

Mar 21, 2023

No incidents reported.

Mar 20, 2023

Mar 19, 2023

Banner Finance product installation - Banner, Knightweb, etc. unavailable 3/17-3/18 weekend

Completed - The scheduled maintenance has been completed.
Mar 19, 20:03 EDT

Verifying - All Banner services are available, including Knightweb, Admin Pages, Argos, Xtender, Appworx, etc.
Mar 19, 17:43 EDT

Update - Per the Ellucian technical consultant, the estimated completion time is between 4pm and 6pm today.
Mar 19, 10:46 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 00:00 EDT

Scheduled - Ellucian consultants will be installing the Banner Finance product during the weekend of March 18th - 19th. All services that access the Banner database will be unavailable. Services impacted include Banner Admin Pages, KnightWeb, Argos, Appworx, Xtender, myGeneseo portlets that access the Banner database, etc.
Mar 14, 17:27 EDT

Drupal 9 Upgrade

Completed - The scheduled maintenance has been completed.
Mar 19, 03:08 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 03:00 EDT

Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 17, 11:08 EDT

Mar 18, 2023

Mar 17, 2023

Mar 16, 2023

Microsoft Updates

Completed - The scheduled maintenance has been completed.
Mar 16, 06:06 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 04:00 EDT

Scheduled - We have approved several security and critical updates for all supported versions of Windows and Office. The updates to our Windows servers will likely require a reboot to apply, which should take place at around 4:00am on Thursday, March 16th, 2023.
Mar 15, 15:32 EDT

Mar 15, 2023

Banner Financial Aid upgrades

Completed - The scheduled maintenance has been completed.
Mar 15, 06:46 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 03:01 EDT

Scheduled - Banner Financial Aid upgrades are scheduled for early morning on Weds 3/15/23. Banner Admin Pages, KnightWeb and Appworx will be impacted.
Mar 14, 13:09 EDT

Mar 14, 2023

Networking and Phone Outages in South Hall and Letchworth Dining Hall

Resolved - We found a dead network cable on critical network gear in Letchworth, it has been replaced, services have been restored.
Mar 14, 10:01 EDT

Monitoring - Network hardware failed overnight in South Hall and Letchworth Dining Hall. We have restarted the equipment and restored service in South Hall. We are moving on to Letchworth now.
Mar 14, 08:51 EDT

Investigating - We are experiencing some outages and impacted service for "wired" network connections and phones within South Hall and Letchworth Dining Hall. We are working to restore service. The WiFi network is not impacted by this issue.
Mar 14, 08:33 EDT

Poor wifi performance

Resolved - The wifi performance issue has been fully resolved.
Mar 14, 08:50 EDT

Update - We have implemented a fix on our WiFi network that should prevent the multiple short outages we have been experiencing from happening again. Thank you for your patience as we worked with our vendor.
Feb 9, 16:23 EST

Update - This issue has returned, we have WiFi outages across campus right now. We are opening a priority service request with our vendor.
Feb 8, 10:44 EST

Monitoring - We are looking for evidence of a network issue.
Feb 7, 12:34 EST

Investigating - We are experiencing poor WiFi performance in some campus locations right now (Feb 7, 12:20pm). Cause is unknow, we are investigating.
Feb 7, 12:23 EST

Banner Financial Aid upgrades

Completed - The scheduled maintenance has been completed.
Mar 14, 07:07 EDT

Update - Moving this upgrade to later this week. We ran into issues installing prerequisite release General 9.3.24.1.3
Mar 14, 07:06 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 03:00 EDT

Scheduled - The following Banner Financial Aid upgrades are scheduled for Tues 3/14/23:

Financial Aid Self-Service 8.41.2
Financial Aid 8.43.1
Financial Aid 8.43.1.1
Financial Aid 8.43.2
Financial Aid 8.43.2.1
Financial Aid 9.3.32.1.2
Financial Aid 8.40.0.19.P
Financial Aid 8.40.0.20.P
Financial Aid Self-Service 8.43.0.1
Financial Aid 8.40.0.21.P
Financial Aid 8.40.0.22.P
Financial Aid 8.43.2.2
Financial Aid 8.43.2.3
Financial Aid 8.43.2.4
Financial Aid Self-Service 8.43.2.2
Financial Aid Self-Service 8.43.2.2.E

https://geneseo.atlassian.net/browse/BAN-6886
Mar 13, 12:49 EDT

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

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