CIT Geneseo Status

All Systems Operational

About This Site

Welcome to the SUNY Geneseo Status Page for CIT. Here you will find live and historical data on system up-time and maintenance.

If you are experiencing issues please contact the CIT HelpDesk
Call: 585-245-5588
https://help.geneseo.edu

If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/

Academic Services Operational

Canvas Operational

Degree Works Operational

Geneseo Mobile Operational

KnightWeb Operational

Administrative Systems Operational

APM Advancement Reporting Operational

AppWorx Operational

Argos Operational

Banner Operational

Docuware Operational

PointNClick Electronic Medical Records Operational

Symplicity Residence Operational

Xtender - Banner Document Management System Operational

Campus Services Operational

Enterprise Backup Operational

Electronic Locks Operational

SAN (Storage Area Network) Operational

help.geneseo.edu (JIRA) Operational

Printing Operational

VMWare Infrastructure Operational

Telephone Services Operational

Software Center (SCCM) Operational

Microsoft Updates Operational

General Announcement Operational

Network & Wireless Operational

DNS Operational

DHCP Operational

Security Devices Operational

Residence Hall Wired Connectivity Operational

VPN Operational

Wireless Connectivity Operational

Academic/Administrative Wired Connectivity Operational

CAS Server Operational

SUNY Portal Operational

Active Directory Operational

Web Operational

Geneseo Website Operational

Wiki Operational

MyGeneseo Operational

Wordpress (wp.geneseo.edu) Operational

Google Operational

Google Apps Calendar Operational

Google Apps Docs Operational

Google Apps Drive Operational

Google Apps Gmail Operational

Google Apps Sheets Operational

Campus Auxiliary Services (CAS) Operational

FourWinds Digital Signage Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 25, 2020

No incidents reported today.

Jan 24, 2020

No incidents reported.

Jan 23, 2020

No incidents reported.

Jan 22, 2020

Spring 2020 Printing Credits Not Applied

Resolved - Spring 2020 printer accounting credits have now been applied. If you still notice any issue with your balance, please let us know.
Jan 22, 15:54 EST

Investigating - There was an issue with the process that applies printing credits for the Spring semester. We are looking into the problem now, and credits should be applied later this afternoon.
Jan 22, 12:19 EST

Microsoft Updates

Completed - The scheduled maintenance has been completed.
Jan 22, 12:18 EST

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jan 22, 12:18 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 04:00 EST

Scheduled - We have approved several security and critical updates for all supported versions of Windows and Office. The updates to our Windows servers will likely require a reboot to apply, which should take place at around 4:00am on Thursday, January 16th, 2020.
Jan 15, 12:49 EST

Jan 21, 2020

Banner upgrades

Completed - The scheduled maintenance has been completed.
Jan 21, 06:51 EST

Scheduled - The following Banner production installs scheduled for early Tuesday morning:

- Financial Aid releases and patches:
https://jira.geneseo.edu/browse/BAN-3698

- IR Course Evaluation updates:
https://jira.geneseo.edu/projects/CITSD/queues/custom/13/CITSD-79120

- Identity Management changes:
https://jira.geneseo.edu/browse/BAN-3718
Jan 20, 10:57 EST

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

EMS Event Management System down for upgrade

Completed - The upgrade has been postponed.
Jan 17, 15:45 EST

Scheduled - EMS is currently unavailable while it is being upgraded.
Jan 17, 14:11 EST

Jan 16, 2020

PaperCut 19.2 Upgrade

Completed - PaperCut has been successfully upgraded to version 19.2. Printing and printer accounting services are available.
Jan 16, 06:42 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 06:00 EST

Scheduled - We will be upgrading PaperCut to version 19.2 on Thursday, January 16th, 2020 at 6:00am. Printing and printer account services may be unavailable during the upgrade, which should take less than one hour.
Jan 15, 13:22 EST

KnightWeb, Banner, DocuWare, etc. down for database server reboots

Completed - The scheduled maintenance has been completed.
Jan 16, 06:09 EST

Scheduled - KnightWeb, Banner, Appworx, DocuWare, HRMS time accruals, Xtender, printing, and misc databases will be unavailable early Thursday morning while the servers that run the Oracle databases are rebooted. We plan to have everything available by 7am.
Jan 15, 07:52 EST

Jan 15, 2020

Banner AR upgrade and misc patches

Completed - The scheduled maintenance has been completed.
Jan 15, 06:31 EST

Scheduled - Banner Accounts Receivable will be upgraded to version 9.3.0.7.S1. We will also be applying a few misc Banner patches. Banner Admin Pages will be unavailable during the deployment phase of the upgrades.
Jan 7, 16:03 EST

Print Services - PaperCut database upgrades

Completed - The scheduled maintenance has been completed.
Jan 15, 06:16 EST

Scheduled - PaperCut will be unavailable as we upgrade the back end Oracle database to version 12c. Expect outages for printing and printer accounting until the upgrade is complete.
Jan 14, 09:40 EST

Argos 6.4 upgrade

Completed - The scheduled maintenance has been completed.
Jan 15, 05:43 EST

Scheduled - Argos 6.4 upgrade. Argos will be unavailable during the maintenance window.
Jan 7, 16:00 EST

Jan 14, 2020

DocuWare version 7.2 upgrade

Completed - The scheduled maintenance has been completed.
Jan 14, 11:53 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 09:11 EST

Scheduled - A DocuWare version 7.2 upgrade is scheduled for Tuesday, 1/14/2020. Toshiba will be assisting with the upgrade activities, which will require us to perform portions of the upgrade during regular business hours. Docuware will be unavailable after 5pm on Monday, 1/13 until approximately noon on 1/14.

You will be prompted to upgrade your Docuware Desktop Apps application the first time it is launched after the upgrade. if the software does not update correctly you may reference this knowledge base article from Docuware:
https://support.docuware.com/en-us/knowledgebase/article/KBA-35786

If you have problems with Docuware after the upgrade, please contact the Helpdesk for assistance by calling (585) 245-5588 or by visiting our online service desk:
https://jira.geneseo.edu/servicedesk/customer/portal/2

On Tuesday evening 1/21/2020, DocuWare will be migrated to a new backend server. It will be unavailable after 5pm. This portion of the upgrade should be transparent to you.
Jan 13, 08:10 EST

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

Drupal Upgrade

Completed - The scheduled maintenance has been completed.
Jan 11, 04:15 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 03:31 EST

Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 10, 15:47 EST