SUNY Geneseo Status

VM Host Crash

Monitoring - The crashed server has been rebooted and we are keeping it in maintenance mode until we are comfortable running production VMs on it again.
Aug 14, 15:48 EDT

Investigating - One of our physical servers that runs a number of server VMs has crashed. It appears all VMs have migrated to other servers. The VMs that were running on the crashed server may have been slow or unresponsive during the migration. We are investigating the crashed server now.
Aug 14, 09:36 EDT

About This Site

Welcome to the SUNY Geneseo Status Page for CIT. Here you will find live and historical data on system up-time and maintenance.

If you are experiencing issues please contact the CIT HelpDesk
Call: 585-245-5588
https://help.geneseo.edu

If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/

Academic Services Operational

Canvas Operational

Degree Works Operational

Geneseo Mobile Operational

KnightWeb Operational

Administrative Systems Operational

APM Advancement Reporting Operational

AppWorx Operational

Argos Operational

Banner Operational

Docuware Operational

PointNClick Electronic Medical Records Operational

Symplicity Residence Operational

Xtender - Banner Document Management System Operational

Campus Services Degraded Performance

Enterprise Backup Operational

Electronic Locks Operational

SAN (Storage Area Network) Operational

help.geneseo.edu (JIRA) Operational

Printing Operational

VMWare Infrastructure Degraded Performance

Telephone Services Operational

Software Center (SCCM) Operational

Microsoft Updates Operational

General Announcement Operational

Network & Wireless Operational

DNS Operational

DHCP Operational

Security Devices Operational

Residence Hall Wired Connectivity Operational

VPN Operational

Wireless Connectivity Operational

Academic/Administrative Wired Connectivity Operational

CAS Server Operational

SUNY Portal Operational

Active Directory Operational

Web Operational

Geneseo Website Operational

Wiki Operational

MyGeneseo Operational

Wordpress (wp.geneseo.edu) Operational

Google Operational

Google Apps Calendar Operational

Google Apps Docs Operational

Google Apps Drive Operational

Google Apps Gmail Operational

Google Apps Sheets Operational

Campus Auxiliary Services (CAS) Operational

FourWinds Digital Signage Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 20, 2018

No incidents reported today.

Aug 19, 2018

No incidents reported.

Aug 18, 2018

Banner database upgrades 8/17-8/18 (multiple Banner and Knightweb impacts)

Completed - After contacting the vendor, we determined that we should not be installing the Ethos DB Upgrade at this time. The BEP database components were installed.
Aug 18, 06:03 EDT

Scheduled - We will be installing some database-only upgrades that will enable Ethos Integration for future products such as CRM Advance and Digarc Curriculum/Catalog solutions. You will not notice any functional changes.

The following releases will be installed:
- Banner Event Publisher 2.0.2 (database-only)
- Ethos API DB Upgrade 9.11
- Student and Integration API 9.10
AppWorx will be down until approximately 8am Saturday morning. After that time, Banner will be generally available as the final release steps are completed.

Banner and KnightWeb performance will be degraded and there may be temporary outages.

APM will be unavailable from 10pm Friday until 2pm on Sunday (ODS pre-preprocessor)
Aug 14, 12:53 EDT

Aug 17, 2018

No incidents reported.

Aug 16, 2018

Banner8 single signon issues

Resolved - Banner8 Admin forms and KnightWeb logins are now operational
Aug 16, 11:31 EDT

Update - We are also having troubles with KnightWeb logins.
Aug 16, 11:18 EDT

Update - We are continuing to investigate this issue.
Aug 16, 11:17 EDT

Investigating - We are currently investigating an issue with Banner8 Admin forms single sign on. Current Banner8 connections are ok (please do not disconnect.)
Aug 16, 11:09 EDT

Aug 15, 2018

Banner SOT and Financial Aid patch install 8/15

Completed - The scheduled maintenance has been completed.
Aug 15, 08:11 EDT

Scheduled - The following Banner SOT/DegreeWorks and Financial Aid patches will be installed early morning 8/15:
1) 8S19632 - Student Outcome Tracking/DegreeWorks - SSB requires new compliance info text messages
2) 8pcr-000157686 - Financial Aid - new 2017-2018 FISAP regulatory changes
3) 8S19664 - Financial Aid - ROAYLIT
Aug 14, 16:18 EDT

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

Appworx is Down

Resolved - Appworx is back available.
Aug 10, 15:53 EDT

Investigating - Appworx is not available. We are investigating.
Aug 10, 14:04 EDT

JIRA Patch

Update - The patch to JIRA has completed. All services should be normal again.
Aug 10, 00:02 EDT

Completed - The scheduled maintenance has been completed.
Aug 10, 00:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 23:30 EDT

Scheduled - We will be applying a patch to JIRA to fix a bug this evening. The service will need to be restarted once after we patch it.
Aug 9, 14:38 EDT

Aug 9, 2018

Banner 9 Forms Application Navigator Maintenance

Completed - The scheduled maintenance has been completed.
Aug 9, 06:31 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 06:00 EDT

Scheduled - Banner Forms Application Navigator will be unavailable on August 9 from 6am to 6:30am for maintenance.
Aug 8, 16:05 EDT

Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.

Aug 6, 2018

No incidents reported.

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