CIT Geneseo Status
Update - Because of the recent fiber-optic issues with one of our campus connections to the internet, we are keeping that path disabled, even though it is working right now - it could fail again at any time, causing a repeat of the issues we experienced Monday morning. Replacement fiber-optic cables should be in place within a few weeks, at which time we will re-enable the path. As a result, we are operating without internet redundancy at this time.
Jan 20, 12:59 EST
Monitoring - Our fiber optic provider has assured us that our circuit is again stable, but we are leaving the circuit off at this time. We will evaluate turning the circuit back on after a few more days of stability.
Jan 19, 10:38 EST
Identified - We have been informed by our fiber optic provider that they have an issue near Geneva and work to repair the fiber has begun. We will update as more information becomes available.
Jan 18, 12:34 EST
Investigating - We are investigating an issue with one of our internet connections. People may have experienced outages as our connection has gone in and out of service. We have temporarily disabled that connection while we investigate to prevent further impact.
Jan 18, 11:59 EST

About This Site

Welcome to the SUNY Geneseo Status Page for CIT. Here you will find live and historical data on system up-time and maintenance.

If you are experiencing issues please contact the CIT HelpDesk
Call: 585-245-5588
https://help.geneseo.edu

If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/

Academic Services Operational
Canvas ? Operational
Degree Works Operational
Geneseo Mobile ? Operational
KnightWeb ? Operational
Administrative Systems Operational
APM Advancement Reporting ? Operational
AppWorx ? Operational
Argos ? Operational
Banner ? Operational
Docuware ? Operational
PointNClick Electronic Medical Records ? Operational
Symplicity Residence ? Operational
Xtender - Banner Document Management System ? Operational
Navigate ? Operational
COVID Screening Survey ? Operational
Campus Services Operational
Enterprise Backup ? Operational
Electronic Locks Operational
SAN (Storage Area Network) ? Operational
help.geneseo.edu (JIRA) ? Operational
Printing (PaperCut) ? Operational
VMWare Infrastructure ? Operational
Telephone Services ? Operational
Software Center (Config Manager) ? Operational
Microsoft Updates Operational
General Announcement ? Operational
Network & Wireless Operational
90 days ago
99.98 % uptime
Today
DNS ? Operational
DHCP ? Operational
Security Devices ? Operational
Residence Hall Wired Connectivity ? Operational
VPN ? Operational
Wireless Connectivity ? Operational
Academic/Administrative Wired Connectivity ? Operational
Internet Connectivity ? Operational
90 days ago
99.98 % uptime
Today
Login Services ? Operational
CAS Server ? Operational
SUNY Portal Operational
Active Directory ? Operational
Web Operational
Geneseo Website ? Operational
Wiki ? Operational
MyGeneseo Operational
Wordpress (wp.geneseo.edu) ? Operational
Google Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Google Apps Drive Operational
Google Apps Gmail Operational
Google Apps Sheets Operational
Campus Auxiliary Services (CAS) Operational
FourWinds Digital Signage Operational
Zoom Operational
Zoom Dashboard & Reporting Operational
Zoom Cloud Recording Operational
Zoom Chat Operational
Zoom Meetings Operational
Zoom Phone Operational
Zoom Web Client Operational
Zoom Web Portal Operational
Zoom Download Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We will be making a change to our Single Sign On configuration tomorrow morning to disable the feature seamless single sign on. We hope this will address some issues we have seen with session persistence and signing into multiple accounts.
Posted on Jan 20, 14:38 EST
Past Incidents
Jan 25, 2021

No incidents reported today.

Jan 24, 2021

No incidents reported.

Jan 23, 2021

No incidents reported.

Jan 22, 2021

No incidents reported.

Jan 21, 2021

No incidents reported.

Jan 20, 2021

Unresolved incident: Campus Internet Redundancy Impacted.

Jan 19, 2021
Resolved - This incident has been resolved.
Jan 19, 12:09 EST
Investigating - We are investigating intermittent Banner Admin Pages connection issues
Jan 19, 12:04 EST
Jan 18, 2021
Jan 17, 2021

No incidents reported.

Jan 16, 2021
Completed - The scheduled maintenance has been completed.
Jan 16, 07:42 EST
Scheduled - Oracle Database Proactive Bundle Patch 12.1.0.2.201020 (31718813) will be installed on the Banner production environment between 3am and 6am on Saturday 1/16. All Banner services, including KnightWeb, will be down during the patch installation.

components:
- Oracle Database Proactive Bundle Patch 31718813
- SOT/DW new Oracle wallet
- SOT/DW new ACLs
Jan 15, 11:23 EST
Jan 15, 2021
Resolved - This incident has been resolved.
Jan 15, 12:30 EST
Investigating - Some users have reported timeouts for banner.geneseo.edu admin pages. We identified one application server as the source of the problem and restarted it. The intermittent timeouts appear to have been resolved.
Jan 15, 12:30 EST
Jan 14, 2021
Resolved - Repairs to our fiber optic cables have been completed, full redundancy has been restored.
Jan 14, 08:42 EST
Update - Repairs to the cut fiber continue, and should be complete by 7pm.
Jan 13, 16:37 EST
Update - There has been a cut to a fiber optic cable outside Buffalo. Contractors are on site and repairs are beginning.
Jan 13, 14:08 EST
Identified - Our fiber optic provider has identified an issue with a fiber optic connection between Albion, NY and Buffalo, NY. No estimated time to repair has been given.
Jan 13, 13:03 EST
Investigating - We are investigating a new issue with one of our links to the internet - one of them is down. There is no impact to the community at this time because of the redundancy.
Jan 13, 13:02 EST
Completed - The scheduled maintenance has been completed.
Jan 14, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 04:01 EST
Scheduled - We have approved several security and critical updates for all supported versions of Windows and Office. The updates to our Windows servers will likely require a reboot to apply, which should take place at around 4:00am on Thursday, January 13th
Jan 13, 12:51 EST
Jan 13, 2021
Completed - Configuration Manager has been successfully upgraded to version 2010. Users of the console, please make sure to upgrade to the latest version when prompted at next launch.
Jan 13, 22:32 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 20:00 EST
Scheduled - Configuration Manager will be upgraded to the 2010 release. This release contains numerous bug fixes as well as additional product features. This update comes with a new client and console. The client will automatically update on Windows devices. Users of the console will be prompted to install the new version at next launch.
Jan 11, 10:37 EST
Resolved - Our internet redundancy has been stable since our provider finished their work. We are closing this issue.
Jan 13, 10:42 EST
Monitoring - Our fiber optic provider has "rolled" us onto another strand of fiber optic cable which is not damaged and performs well. Our redundancy has been restored. We are keeping the request with our provider open for 24 hours to monitor the fiber.
Jan 11, 14:53 EST
Update - Our fiber optic provider has identified the location where we are experiencing loss and they are dispatching crews now to fix the glass.
Jan 11, 08:52 EST
Identified - Our fiber optic provider has identified the issue with our second internet connection. Just barely enough light is making it up the fiber between Geneseo and Henrietta. The connection is running right now, but will be taken off-line again Monday to continue troubleshooting. This is one of two fully redundant connections, so we will have no outage while the work happens.
Jan 10, 18:39 EST
Update - Our fiber-optic provider has responded, they are researching our issue and coordinating access to a location in Henrietta, NY.
Jan 9, 12:58 EST
Investigating - We are investigating a campus internet outage. We have two fully-redundant links to the internet. One of them is down. There is no impact to the community at this time because of the redundancy.
Jan 9, 10:33 EST
Resolved - The authentication issue with Gmail has been resolved, and campus email should now be available again.
Jan 13, 07:15 EST
Investigating - We have received reports that some campus members are unable to access Google services, including email, because their login credentials could not be verified. We are looking into the issue now.
Jan 13, 07:04 EST
Completed - The scheduled maintenance has been completed.
Jan 13, 05:16 EST
Scheduled - Appworx will be down from 3am-6am on Tuesday January 12 in order to perform routine Banner database maintenance.
Jan 11, 12:56 EST
Jan 12, 2021

No incidents reported.

Jan 11, 2021