CIT Geneseo Status
Monitoring - The telephone company tells us that it is possible that our issue was somehow connected to another outage that the phone company experienced last week, and that a setting that impacted us may have been missed when systems were repaired.

We made several test calls and were able to connect to a remote conferencing service every time.

The phone company is moving our issue to a status of "monitoring."

Please let us know through the HelpDesk (x5588/helpdesk@geneseo.edu) if you continue to have issues connecting to remote conference services or using systems that require key-presses to answer questions or provide information.

Thank you for your patience.
Oct 21, 13:40 EDT
Update - We are now working with a telephone company engineer. They are checking system settings to see if anything obvious is wrong. We will update when we learn more, or by noon tomorrow.
Oct 17, 16:08 EDT
Update - We do not have any progress to report, the problem with key press tones and remote telephone systems continues. If we do not make progress on this issue sooner, expect another update before noon on Friday, 10/18.
Oct 17, 12:00 EDT
Investigating - We are experiencing an issue with calls made from our campus phones into automated systems like conference bridges and banking systems. Initial calls will go through as normal, but not all the digits you press when the remote system asks you to enter a code or number will register at the far end. This may make it so that you cannot log into a conference call or properly provide a code.

We have opened a support call with our campus telephone provider. We do not have any estimate of when this will be resolved. We will send an update on this situation out by noon on October 17.

Please reach out to us by calling the HelpDesk at x5588 or sending a message to helpdesk@geneseo.edu if you need assistance with this issue.

Thank you for your patience as we work on this problem.
Oct 16, 16:17 EDT

About This Site

Welcome to the SUNY Geneseo Status Page for CIT. Here you will find live and historical data on system up-time and maintenance.

If you are experiencing issues please contact the CIT HelpDesk
Call: 585-245-5588
https://help.geneseo.edu

If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/

Academic Services Operational
Canvas ? Operational
Degree Works Operational
Geneseo Mobile ? Operational
KnightWeb ? Operational
Administrative Systems Operational
APM Advancement Reporting ? Operational
AppWorx ? Operational
Argos ? Operational
Banner ? Operational
Docuware ? Operational
PointNClick Electronic Medical Records ? Operational
Symplicity Residence ? Operational
Xtender - Banner Document Management System ? Operational
Campus Services Operational
Enterprise Backup ? Operational
Electronic Locks Operational
SAN (Storage Area Network) ? Operational
help.geneseo.edu (JIRA) ? Operational
Printing ? Operational
VMWare Infrastructure ? Operational
Telephone Services ? Operational
Software Center (SCCM) ? Operational
Microsoft Updates Operational
General Announcement ? Operational
Network & Wireless Operational
DNS ? Operational
DHCP ? Operational
Security Devices ? Operational
Residence Hall Wired Connectivity ? Operational
VPN ? Operational
Wireless Connectivity ? Operational
Academic/Administrative Wired Connectivity ? Operational
Login Services ? Operational
CAS Server ? Operational
SUNY Portal Operational
Active Directory ? Operational
Web Operational
Geneseo Website ? Operational
Wiki ? Operational
MyGeneseo Operational
Wordpress (wp.geneseo.edu) ? Operational
Google Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Google Apps Drive Operational
Google Apps Gmail Operational
Google Apps Sheets Operational
Campus Auxiliary Services (CAS) Operational
FourWinds Digital Signage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 16, 2019

No incidents reported today.

Nov 15, 2019

No incidents reported.

Nov 14, 2019
Resolved - This incident has been resolved.
Nov 14, 10:32 EST
Investigating - Argos is currently unavailable. We are researching.
Nov 14, 10:26 EST
Nov 13, 2019

No incidents reported.

Nov 12, 2019
Completed - The scheduled maintenance has been completed.
Nov 12, 12:10 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 12:05 EST
Scheduled - We need to restart the Argos service during the lunch hour to try to clear up a problem. This restart is very quick and most people won't notice it. If you use the windows client you might notice a reconnection.
Nov 12, 11:40 EST
Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019
Completed - The scheduled maintenance has been completed.
Nov 8, 06:20 EST
Scheduled - Appworx down during Banner database maintenance:
- stats for open registration
- student accts tbraccd new sde
- devl refresh prod db prep
Nov 7, 18:26 EST
Nov 7, 2019
Completed - We have finished patching our Single Sign-On system.
Nov 7, 09:36 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 09:30 EST
Scheduled - We will be applying a critical security patch to our single sign-on service (SimpleSAML) at 9:30. We will attempt to perform the patch in a rolling fashion such that users are not impacted. Users experiencing difficulty accessing SAML-based services like the SUNY Portal during this time are asked to wait 30 seconds and try again.
Nov 7, 09:11 EST
Nov 6, 2019
Resolved - Instructure has resolved the outage. Canvas is now operating normally. Thank you for your patience.
Nov 6, 20:48 EST
Identified - Instructure (the company that hosts Canvas) is aware that users are experiencing 500 errors when accessing Canvas. their developers are looking the issue currently. We will have an update to you as soon as possible.
Nov 6, 20:28 EST
Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.