SUNY Geneseo Status

All Systems Operational

About This Site

Welcome to the SUNY Geneseo Status Page for CIT. Here you will find live and historical data on system up-time and maintenance.

If you are experiencing issues please contact the CIT HelpDesk
Call: 585-245-5588
https://help.geneseo.edu

If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/

Academic Services Operational

Canvas Operational

Degree Works Operational

Geneseo Mobile Operational

KnightWeb Operational

Administrative Systems Operational

APM Advancement Reporting Operational

AppWorx Operational

Argos Operational

Banner Operational

Docuware Operational

PointNClick Electronic Medical Records Operational

Symplicity Residence Operational

Xtender - Banner Document Management System Operational

Campus Services Operational

Enterprise Backup Operational

Electronic Locks Operational

SAN (Storage Area Network) Operational

help.geneseo.edu (JIRA) Operational

Printing Operational

VMWare Infrastructure Operational

Telephone Services Operational

Software Center (SCCM) Operational

Microsoft Updates Operational

General Announcement Operational

Network & Wireless Operational

DNS Operational

DHCP Operational

Security Devices Operational

Residence Hall Wired Connectivity Operational

VPN Operational

Wireless Connectivity Operational

Academic/Administrative Wired Connectivity Operational

CAS Server Operational

SUNY Portal Operational

Active Directory Operational

Web Operational

Geneseo Website Operational

Wiki Operational

MyGeneseo Operational

Google Operational

Google Apps Calendar Operational

Google Apps Docs Operational

Google Apps Drive Operational

Google Apps Gmail Operational

Google Apps Sheets Operational

Campus Auxiliary Services (CAS) Operational

FourWinds Digital Signage Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

All Internet/I2 Connectivity to Campus May 22, 00:00-02:00 EDT

Our campus Internet Service Provider has informed us that a two-hour outage can be expected as they do maintenance between midnight and 6am on May 22.
Posted on May 7, 10:55 EDT

Past Incidents

May 20, 2018

No incidents reported today.

May 19, 2018

No incidents reported.

May 18, 2018

Banner9 Admin Forms Maintenance

Completed - The scheduled maintenance has been completed.
May 18, 07:02 EDT

Scheduled - The Banner9 Admin Forms web server will be restarted Friday morning at 7am. Should be up by 7:05am. Banner8 inb/forms will remain available.
May 17, 15:14 EDT

May 17, 2018

JIRA and Confluence (Wiki) Upgrades

Completed - Upgrades to JIRA and Confluence have completed successfully.
May 17, 07:26 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 06:00 EDT

Scheduled - The Wiki and https://help.geneseo.edu are being upgraded. Confluence (wiki) will be upgraded to version 6.9, and JIRA (help) will be upgraded to 7.9 Thursday (5/17) at 6am, services should be restored by 8am.

Highlights of the Confluence release are:
* Better invitations to collaborate
* Native Mobile App support (download the mobile app from your device's app store)

Highlights of new JIRA features include:
* Approve buttons in email for service desk approval workflows.

Please read the full release notes:
* Confluence 6.8 - https://confluence.atlassian.com/doc/confluence-6-8-release-notes-946014166.html
* Confluence 6.9 - https://confluence.atlassian.com/doc/confluence-6-9-release-notes-949755529.html
* JIRA Core 7.9 - https://confluence.atlassian.com/jiracore/jira-core-7-9-x-release-notes-947191532.html
* JIRA Service Desk 3.12 - https://confluence.atlassian.com/servicedesk/jira-service-desk-3-12-x-release-notes-946615993.html
* JIRA Software 7.9 - https://confluence.atlassian.com/jirasoftware/jira-software-7-9-x-release-notes-946034808.html
May 16, 13:51 EDT

Microsoft Updates

Completed - Microsoft Updates have been applied and servers rebooted.
May 17, 07:14 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 04:00 EDT

Scheduled - We have approved several security and critical updates for all supported versions of Windows and Office. The updates to our Windows servers will likely require a reboot to apply, which should take place at around 4:00am on Thursday, May 17th, 2018.
May 16, 13:44 EDT

Banner Admin Forms Maintenance

Completed - The scheduled maintenance has been completed.
May 17, 07:05 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 07:00 EDT

Scheduled - The web server that hosts Banner Admin Forms will be briefly unavailable as it restarts tomorrow morning at 7 AM. It should not be down for more than 30 seconds, but users are encouraged to not be using Banner Admin Forms between 6:55 and 7:05 AM to minimize the chance of work being lost.
May 16, 15:34 EDT

Campus internet outage

Resolved - New code on the router has resolved this outage. Everything is working normally.
May 17, 06:09 EDT

Update - We have learned through log analysis that ports on a module on the router failed a self-test. We are working with the vendor to see if this mean we should get replacement hardware delivered.
May 15, 09:30 EDT

Monitoring - We have stabilized the router, but we are not certain we are finished. We will monitor the router and do more testing at 6am Thursday during the normal maintenance window.
May 15, 07:39 EDT

Update - We are having issues getting the router to boot. It seems to want to do a firmware upgrade of an internal component. Our call to Cisco dropped. We are trying to get them back now.
May 15, 06:42 EDT

Identified - The issue is with our campus router. It was in a boot loop. We called Cisco right away and they asssisted us with resetting it.
May 15, 06:12 EDT

Investigating - Our connection to the internet is down. It appears to be our main router. We are diagnosing now.
May 15, 05:27 EDT

Campus Internet Router Reload

Completed - The router reloaded without incident. Everything is working normally.
May 17, 06:07 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 06:00 EDT

Scheduled - We are reloading our Internet router tomorrow morning at the start of our maintenance window to verify that it is in proper working order after the outage from Tuesday morning. We do expect an outage of only a few minutes.
May 16, 15:04 EDT

May 16, 2018

No incidents reported.

May 14, 2018

No incidents reported.

May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018

Banner Student 8.14s1 upgrades, misc patches, Banner9 maintenance

Completed - The scheduled maintenance has been completed.
May 11, 06:59 EDT

Scheduled - We have the following releases and patches scheduled for production installation on Friday 5/11 between 4am and 7am:

- Banner Student 8.14s1 (SICAS release)
- Financial Aid 8pcr-000154355 - pell
- Financial Aid 8s19640 - tap estimator
- Student 8s19627 - Student Outcome Tracking, DegreeWorks
- Student 8s19566 - Excelsior/ETA Student Credit Certification process

AppWorx and portions of KnightWeb Financial Aid will be down during the upgrades. We will also be performing maintenance on the Banner9 Admin Forms server at this time. Banner9 will be unavailable for a few minutes during the maintenance.

Please let me know if you have any questions.

Thanks,
Linda
May 10, 10:22 EDT

May 10, 2018

No incidents reported.

May 9, 2018

No incidents reported.

May 8, 2018

No incidents reported.

May 7, 2018

Power Work in Erwin

Completed - Facilities completed their power work in Erwin without incident.
May 7, 10:52 EDT

Scheduled - Facilities will be doing work on the building power in Erwin. This will require turning the power off in the building. This work will not impact IT services or operations because we will transition our systems to generator power before the work and back to normal power after the work has been completed.
Apr 20, 09:36 EDT

Banner9 Admin and Financial Aid upgrades

Completed - The scheduled maintenance has been completed.
May 7, 05:42 EDT

Scheduled - The following Banner9 Admin Common and Financial Aid releases will be installed on production early Monday morning:

Financial Aid 8.32 (repost)
Financial Aid patch - Patch 8pcr-000154650 is now available and contains fixes to Pell and Loan Processing in Banner.
Financial Aid 9.3.8
Admin Common 9.3.10.0.3

Appworx/job submission will be down during the upgrades. Portions of KnightWeb Financial Aid will also be unavailable during the upgrades. I plan to be done by 7am.

This upgrade includes the new Banner9 compact layout.
May 4, 15:52 EDT

May 6, 2018

No incidents reported.

About This Site

Subscribe to Incident