CIT Geneseo Status

All Systems Operational

About This Site

Welcome to the SUNY Geneseo Status Page for CIT. Here you will find live and historical data on system up-time and maintenance.

If you are experiencing issues please contact the CIT HelpDesk
Call: 585-245-5588
https://help.geneseo.edu

If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/

Academic Services Operational

Canvas Operational

Degree Works Operational

Geneseo Mobile Operational

KnightWeb Operational

Administrative Systems Operational

APM Advancement Reporting Operational

AppWorx Operational

Argos Operational

Banner Operational

Docuware Operational

PointNClick Electronic Medical Records Operational

Symplicity Residence Operational

Xtender - Banner Document Management System Operational

Campus Services Operational

Enterprise Backup Operational

Electronic Locks Operational

SAN (Storage Area Network) Operational

help.geneseo.edu (JIRA) Operational

Printing Operational

VMWare Infrastructure Operational

Telephone Services Operational

Software Center (SCCM) Operational

Microsoft Updates Operational

General Announcement Operational

Network & Wireless Operational

DNS Operational

DHCP Operational

Security Devices Operational

Residence Hall Wired Connectivity Operational

VPN Operational

Wireless Connectivity Operational

Academic/Administrative Wired Connectivity Operational

CAS Server Operational

SUNY Portal Operational

Active Directory Operational

Web Operational

Geneseo Website Operational

Wiki Operational

MyGeneseo Operational

Wordpress (wp.geneseo.edu) Operational

Google Operational

Google Apps Calendar Operational

Google Apps Docs Operational

Google Apps Drive Operational

Google Apps Gmail Operational

Google Apps Sheets Operational

Campus Auxiliary Services (CAS) Operational

FourWinds Digital Signage Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 16, 2018

No incidents reported today.

Oct 15, 2018

Banner upgrades Sunday 10/14

Completed - The scheduled maintenance has been completed.
Oct 15, 05:06 EDT

Scheduled - We have a large number of Banner upgrades scheduled for Sunday 10/14. KnightWeb will be generally available, but Appworx, Banner8 admin forms and Banner9 admin forms will be unavailable for most of the day on Sunday. These releases include all of the SICAS Banner9 forms that we have been waiting for.

These upgrades also include recompilation of all Banner8 forms and all pro*c programs.

Releases scheduled for installation:

General 8.10
General 8.10.1
General 8.10.2
Alumni 8.8
General 8.9.0.1S1
Student 8.15
Student 8.16
General 9.3.S1
General 9.3.0.1.S1
ARSys 9.3.0.1.S1
Financial Aid 9.3.S1
Student 9.3.0.2.S1
ARSys 9.3.7.0.3
Admin Common 9.3.13.1.1
Admin Common 9.3.14
General 9.3.10.0.2
Student 9.3.10.0.6
General 9.3.0.2.S1
ARSys 9.3.7.E
General 9.3.10.E
Student 9.3.10.2.E
Advancement 9.3.1.5
Oct 11, 09:50 EDT

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

Some Internal Systems Unable to Send Mail

Resolved - Mail sending is back to normal.
Oct 11, 13:44 EDT

Monitoring - We have cleared space off the server disk, service should be back to normal.
Oct 11, 13:25 EDT

Identified - The server that we use for internal email has a full disk. We are looking into this now.
Oct 11, 13:20 EDT

Investigating - Some of our internal systems are unable to send email, like copiers. We are looking into this now.
Oct 11, 13:19 EDT

Campus VPN certificate expired

Resolved - Campus VPN service has been fully restored. A new security certificate has been installed on the server and users should no longer receive warning messages while attempting to connect.
Oct 11, 06:58 EDT

Identified - The certificate has expired on our campus VPN server which is causing a security warning message when users try to connect. We are currently in the process of installing our new certificate.
Oct 9, 10:35 EDT

Appworx down during Banner database maintenance

Completed - The scheduled maintenance has been completed.
Oct 11, 06:58 EDT

Scheduled - We will be performing database maintenance and tuning on the Banner production database during the evening of Weds 10/10/18 and early morning 10/11/18. Appworx will be unavailable from 3am to approximately 6am on 10/11. Other Banner services will be available, but performance will be impacted.
Oct 10, 16:22 EDT

Student Registration SSB app maintenance on Thursday October 11 between 5am-6am

Completed - The scheduled maintenance has been completed.
Oct 11, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 05:00 EDT

Scheduled - The service will be running but may be intermittently unavailable.
Oct 10, 16:17 EDT

Oct 10, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018

Resolved - We have resolved the issue and all services should now be operational again.
Oct 7, 13:45 EDT

Update - We are continuing to attempt to resolve the issue with SSO. We will update again by 2pm.
Oct 7, 13:04 EDT

Update - We have resolved the expired certificate error. However, single sign on (SSO) is still not working. We are continuing to work on the issue.

Services relying solely on connections to adlb.geneseo.edu are now working. We will update again by 1pm.
Oct 7, 12:16 EDT

Update - We have discovered the cause of the issue. A certificate has expired for the secure load balanced active directory connection. We are working to remedy as soon as possible. We will update again by 12:15.
Oct 7, 11:46 EDT

Identified - We believe we have identified the issue. It is impacting any service using adlb.geneseo.edu to talk to active directory. We are attempting a fix to resolve the connection issues to adlb.geneseo.edu. We will update again by 11:45.
Oct 7, 11:15 EDT

Investigating - We have received reports that logins through our single sign on (SSO) service (auth.geneseo.edu) is not working. We are investigating this issue now. Users are receiving invalid credentials errors despite entering correct credentials.
Oct 7, 10:41 EDT

Oct 6, 2018

No incidents reported.

Oct 5, 2018

DegreeWorks

Resolved - DegreeWorks is available again.
Oct 5, 11:27 EDT

Investigating - The DegreeWorks service is currently unavailable. The hosting vendor has just notified us they are working to resolve the issue.
Oct 5, 10:30 EDT

Oct 4, 2018

Network Outage in Erie Res Hall

Resolved - The Erie C network outage has been resolved.
Oct 4, 09:06 EDT

Identified - The outage appears to be related to a software issue with the uplink ports on the primary network switch in Erie C.

Cisco tells us we need to update the software on the switch.

We are starting this process now.
Oct 4, 08:18 EDT

Investigating - We are investigating a network outage in Erie Res Hall. Our initial instincts are that it is a power issue or a failed switch. Next update by 9am.
Oct 4, 07:45 EDT

Oct 3, 2018

No incidents reported.

Oct 2, 2018

No incidents reported.