CIT Geneseo Status

All Systems Operational

About This Site

Welcome to the SUNY Geneseo Status Page for CIT. Here you will find live and historical data on system up-time and maintenance.

If you are experiencing issues please contact the CIT HelpDesk
Call: 585-245-5588
https://help.geneseo.edu

If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/

Academic Services Operational

Canvas Operational

Degree Works Operational

Geneseo Mobile Operational

KnightWeb Operational

Administrative Systems Operational

APM Advancement Reporting Operational

AppWorx Operational

Argos Operational

Banner Operational

Docuware Operational

PointNClick Electronic Medical Records Operational

Symplicity Residence Operational

Xtender - Banner Document Management System Operational

Campus Services Operational

Enterprise Backup Operational

Electronic Locks Operational

SAN (Storage Area Network) Operational

help.geneseo.edu (JIRA) Operational

Printing Operational

VMWare Infrastructure Operational

Telephone Services Operational

Software Center (SCCM) Operational

Microsoft Updates Operational

General Announcement Operational

Network & Wireless Operational

DNS Operational

DHCP Operational

Security Devices Operational

Residence Hall Wired Connectivity Operational

VPN Operational

Wireless Connectivity Operational

Academic/Administrative Wired Connectivity Operational

CAS Server Operational

SUNY Portal Operational

Active Directory Operational

Web Operational

Geneseo Website Operational

Wiki Operational

MyGeneseo Operational

Wordpress (wp.geneseo.edu) Operational

Google Operational

Google Apps Calendar Operational

Google Apps Docs Operational

Google Apps Drive Operational

Google Apps Gmail Operational

Google Apps Sheets Operational

Campus Auxiliary Services (CAS) Operational

FourWinds Digital Signage Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Banner SICAS August and September patch bundle install Oct 14, 04:00-06:00 EDT

Banner SICAS August and September patch bundle install. See Linda or your Banner developer for release notes.
Also included are Dream Act patch/releases:
- STUDENT Patch 8S19885 (State Certification)
- Student 9.3.2.1.S1
Posted on Oct 10, 16:14 EDT

Past Incidents

Oct 14, 2019

No incidents reported today.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

SICAS Banner Admin Common and General upgrades

Completed - The scheduled maintenance has been completed.
Oct 11, 06:33 EDT

Scheduled - SICAS Banner Admin Common and General upgrades for SQL Export performance
- General patch 8S19896 - GPKYSQL FY_GPTYSQD_TO_GOTYXML() enhanced for CSV Error Recovery
- Admin Common 9.3.1.1.S1
- General 9.3.1.2.S1
Oct 10, 09:19 EDT

Oct 10, 2019

Microsoft Updates

Completed - The scheduled maintenance has been completed.
Oct 10, 09:33 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 04:01 EDT

Scheduled - We have approved several security and critical updates for all supported versions of Windows and Office. The updates to our Windows servers will likely require a reboot to apply, which should take place at around 4:00am on Thursday, October 10th, 2019.
Oct 9, 10:10 EDT

Oct 9, 2019

Potential brief slow or broken access to services

Resolved - We have completed our testing for today and services are operating properly at this time. We will need to do additional testing in the next day or so to address issues that were uncovered today.
Oct 9, 14:02 EDT

Identified - We are performing troubleshooting to address the brief outage earlier today. We do not expect any more interruptions of service but some slowness or page loading errors could occur as we attempt to fix things.
Oct 9, 10:51 EDT

We experienced about 10 minutes of very slow and intermittent network failures to many of our services. We have just resolved the issue.

Resolved - This incident has been resolved.
Oct 9, 10:34 EDT

Load Balancer Handoff Test

Completed - We were unable to complete the scheduled load balancer handoff test. We will reschedule it, likely for tomorrow morning.
Oct 9, 06:33 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 06:00 EDT

Scheduled - We will be performing a test handoff of all load-balanced services to a new device this Wednesday morning at 6a. This includes web services such as Central Auth, the campus website, myGeneseo, and all Banner and Knightweb services. Users should not experience more than a few seconds of outage around 6a. If the handoff is not successful we will work to restore services to the original hardware before 7a. If this handoff is successful it will complete our transition to our new load balancer hardware.
Oct 7, 10:16 EDT

Oct 8, 2019

Banner Financial Aid Vouchering patch install

Completed - The scheduled maintenance has been completed.
Oct 8, 06:42 EDT

Scheduled - The following financial aid vouchering patches will be installed early Tues 10/8. Appworx may need to be down during the patch install.
8s19725 - Convert rpryvre.sql to plsql code base
8s19754 - When running rpryvre, a character to number conversion error was seen in the log file.
8s19892 - When running rpryvre, a character to number conversion error.. was seen in the log file.
8s19900 - When tryng to redeposit Pell grant funding (other funds work in the redeposit process), the following error was seen "SOBSEQN_MAXSEQNO not found for SLSCREDEPOSIT."
Related to INC0111585.
Oct 7, 15:21 EDT

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

Load Balancer Handoff Test

Completed - The handoff was successful; all load-balanced services are now being served on the new hardware.
Oct 4, 06:50 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 06:00 EDT

Scheduled - We will be performing a test handoff of all load-balanced services to a new device this Friday morning at 6a. This includes web services such as Central Auth, the campus website, myGeneseo, and all Banner and Knightweb services. Users should not experience more than a few seconds of outage around 6a. If the handoff is not successful we will work to restore services to the original hardware before 7a.
Oct 1, 11:10 EDT

Oct 3, 2019

Banner maintenance and database restart

Completed - The scheduled maintenance has been completed.
Oct 3, 07:41 EDT

Scheduled - On Thursday morning APM streams objects will be uninstalled from the Banner and APM data warehouse databases. A Banner database restart will be likely during the maintenance window. A restart would impact all Banner services, including KnightWeb, Admin Pages, AppWorks, DegreeWorks, Xtender, etc.
Oct 2, 14:10 EDT

PaperCut 19.1 Upgrade

Completed - PaperCut has been successfully upgraded to 19.1.3. Printing and printer accounting services are again available. Please let us know if you find any issues with the upgrade.
Oct 3, 06:52 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 06:01 EDT

Scheduled - We will be upgrading PaperCut to version 19.1 on Thursday, October 3rd, 2019 at 6:00am. Printing and printer account services may be unavailable during the upgrade, which should take less than one hour.
Oct 2, 13:54 EDT

Oct 2, 2019

No incidents reported.

Oct 1, 2019

No incidents reported.

Sep 30, 2019

Banner connection issues

Resolved - Banner connection issues have been resolved
Sep 30, 10:19 EDT

Update - We are continuing to investigate this issue.
Sep 30, 10:14 EDT

Investigating - We are currently having problems connecting to Banner Admin Pages. We are investigating. If you are connected to Banner Admin Pages, do not log out.
Sep 30, 10:14 EDT

About This Site

Subscribe to Incident