CIT Geneseo Status
EMS Desktop Client Applications is unavailable.
Investigating - We are currently investigating this issue.
Jul 27, 07:42 EDT

About This Site

Welcome to the SUNY Geneseo Status Page for CIT. Here you will find live and historical data on system up-time and maintenance.

If you are experiencing issues please contact the CIT HelpDesk
Call: 585-245-5588
https://help.geneseo.edu

If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/

Uptime over the past 90 days. View historical uptime.
Academic Services Operational
Canvas ? Operational
Degree Works Operational
Geneseo Mobile ? Operational
KnightWeb ? Operational
Administrative Systems Operational
APM Advancement Reporting ? Operational
AppWorx ? Operational
Argos ? Operational
Banner ? Operational
Docuware ? Operational
PointNClick Electronic Medical Records ? Operational
Symplicity Residence ? Operational
Xtender - Banner Document Management System ? Operational
Navigate ? Operational
Campus Services Operational
Enterprise Backup ? Operational
Electronic Locks Operational
SAN (Storage Area Network) ? Operational
help.geneseo.edu (JIRA) ? Operational
Printing ? Operational
VMWare Infrastructure ? Operational
Telephone Services ? Operational
Software Center (SCCM) ? Operational
Microsoft Updates Operational
General Announcement ? Operational
Network & Wireless Operational
90 days ago
99.74 % uptime
Today
DNS ? Operational
DHCP ? Operational
Security Devices ? Operational
Residence Hall Wired Connectivity ? Operational
VPN ? Operational
Wireless Connectivity ? Operational
Academic/Administrative Wired Connectivity ? Operational
Internet Connectivity ? Operational
90 days ago
99.74 % uptime
Today
Login Services ? Operational
CAS Server ? Operational
SUNY Portal Operational
Active Directory ? Operational
Web Operational
Geneseo Website ? Operational
Wiki ? Operational
MyGeneseo Operational
Wordpress (wp.geneseo.edu) ? Operational
Google Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Google Apps Drive Operational
Google Apps Gmail Operational
Google Apps Sheets Operational
Campus Auxiliary Services (CAS) Operational
FourWinds Digital Signage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Aug 5, 2020

No incidents reported today.

Aug 4, 2020
Banner Admin Pages - 404 error opening pages
Resolved - We have identified and corrected the cause of the Banner 404 error. If you receive this error again, please notify the CIT HelpDesk at 245-5588
Aug 4, 11:39 EDT
Investigating - People are experiencing an intermittent problem when they try to open an admin page/form after logging into banner.geneseo.edu. They get an error: "HTTP Status 404 - Not Found".

The work-around for this issue is as follows:

1. Logout of banner.
2. Clear your browser history. Clear cookies for "everything" or "all time".
3. Log into banner.geneseo.edu to start a new session.

Contact the CIT HelpDesk at 245-5588 if you are unable to resolve the problem yourself.

We are trying to diagnose the problem to resolve it. We are very sorry for the inconvenience and we appreciate your patience.
Aug 4, 09:01 EDT
Aug 3, 2020

No incidents reported.

Aug 2, 2020
Banner upgrade bundle
Completed - The scheduled maintenance has been completed.
Aug 2, 07:32 EDT
Scheduled - A very large Banner upgrade bundle is scheduled to be installed early Saturday morning. All Banner Admin Pages products are impacted.

Releases include:

General 8.11.0.2.P

General 8.12.1

Application Navigator 3.3

Banner Admin Common 9.3.21

Banner Admin Common 9.3.1.3.S

Accounts Receivable 8.5.0.2.P

Accounts Receivable 9.3.0.8.S

Student 8.18.0.9.P (Covid-19 Updates)

Student 9.3.5.0.S. (co-requisite for Student 8.18.0.9.P)

Finaid 8.38.1

Finaid 8.38.1.1 (8pcr-000174512)

Finaid 8.38.1.2 (8pcr-000174240)

Finaid 8.38.1.3 (8pcr-000174196) Annual Regulatory Update: FISAP Changes 1920

Finaid 8.38.1.4 ( 8pcr-000174471)

Financial Aid 9.3.1.2.S

Financial Aid 9.3.21

Financial Aid Self-Service 8.38.1

Financial Aid 8.37.0.13.P (SUNY Financial Aid Plan)

General 8.11.0.3.P (May SICAS patch bundle)

General 8.11.0.4.P (June SICAS patch bundle)

For CIT team reference, Jira ticket: https://jira.geneseo.edu/browse/BAN-4218
Jul 29, 15:08 EDT
Aug 1, 2020
Argos Web Server Maintenance
Completed - The scheduled maintenance has been completed.
Aug 1, 06:26 EDT
Scheduled - We will have a very short service interruption (probably less than 5 minutes) while a new SSL certificate is installed on the Argos web server
Jul 31, 11:47 EDT
Jul 31, 2020

No incidents reported.

Jul 30, 2020
Campus Telephone Provider Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Jul 30, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 00:06 EDT
Scheduled - Our campus telephone provider provided this note:

We have identified a network fault and must perform emergency maintenance in order to restore our network services to their full capabilities. This maintenance is required to resolve current service impacts or remove the risk for potential impacts. We understand the challenges this may present and are working to minimize disruptions.

Phone calls will be unable to enter or leave campus for up to four hours during this maintenance window.
Jul 29, 15:01 EDT
Banner Admin Pages servers restart
Completed - The scheduled maintenance has been completed.
Jul 30, 05:21 EDT
Scheduled - The Banner Admin Pages servers will have tomcat restarted and server cache cleared to resolve issues with vouchering pages.
Jul 29, 14:14 EDT
Jul 29, 2020

No incidents reported.

Jul 28, 2020

No incidents reported.

Jul 27, 2020

Unresolved incident: EMS Desktop Client Applications is unavailable..

Jul 26, 2020

No incidents reported.

Jul 25, 2020
Scheduled service outage for data migration
Completed - Our CIFS and NFS shares have been successfully moved from our NetApp MetroCluster to the new array, and services have been restored. Please let us know if anything is not working right after the migration.
Jul 25, 05:33 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 04:00 EDT
Scheduled - As part of our move to a new storage array, we have copied our CIFS and NFS shares from our NetApp MetroCluster to the new array, and we now need to cut over to the new array for those shares. This will involve a short downtime at 4am on Saturday, July 25th for a large number of services that rely on CIFS or NFS. We expect the downtime to last less than an hour. Services impacted by the downtime include:

Files
PaperCut
Docuware
Banner
Xtender
Appworx
Knightweb
MyGeneseo
www.geneseo.edu (including custom sites)
Databases on db5, db6, db8
Mailman
Local SMTP
Mysql Databases
SmartCall
Docuware

We will update this status once services are brought back online.
Jul 24, 10:31 EDT
Jul 24, 2020

No incidents reported.

Jul 23, 2020
EMS Applications will be unavailable at 1pm to 4pm Today, July 23.
Completed - The scheduled maintenance has been completed.
Jul 23, 16:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 13:03 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 23, 11:32 EDT
PaperCut 20 Upgrade
Completed - PaperCut has been successfully upgraded to version 20.0.2. Printing and printer accounting services are now available.
Jul 23, 06:37 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 06:00 EDT
Scheduled - We will be upgrading PaperCut to version 20 on Thursday, January 23rd, 2020 at 6:00am. Printing and printer account services may be unavailable during the upgrade, which should take less than one hour.
Jul 22, 15:14 EDT
Jul 22, 2020
SCCM 2002 Hotfix Rollup
Completed - The SCCM 2002 hotfix rollup has been successfully installed. For users of the console, please make sure to upgrade to the latest version when prompted at next launch. Details of the fixes can be found in KB4560496 (https://support.microsoft.com/help/4560496)
Jul 22, 22:53 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 20:00 EDT
Scheduled - We will be applying a hotfix to our SCCM instance. This hotfix addresses a number of potential issues. There will be a new client and console. The client will automatically update on Windows devices. Users of the console will be prompted to install the new version at next launch.
Jul 16, 12:27 EDT
gPlay registration annual maintenance. Users need to register devices for this year.
Resolved - We have competed an annual wireless maintenance operation and removed all gPlay registrations. Individuals will need to re-register their devices for this this year.
Jul 22, 14:00 EDT
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