SUNY Geneseo Status
Update - The foreman for the telecommunications contractor will be on campus this afternoon, at which time discussions about field repairs happening as early as tomorrow will take place. In the meantime, it seems only the ISC elevator emergency phone is out of service.
Apr 23, 12:04 EDT
Identified - The contractors have done initial testing of all the lines that may have been damaged, it seems that we have only lost one emergency phone at the south end of Greene and one elevator in the ISC. The contractor is putting signs up to indicate that these devices are not working.
Apr 20, 15:57 EDT
Update - It appears that the entire underground telephone cable was not damaged. The contractors are working on determining the scope of impact. Service to guest rooms at the Big Tree Inn has not been impacted. We are still checking emergency phones, elevator phones, fax lines, and gas meters.
Apr 20, 15:45 EDT
Investigating - The 600-pair phone cable which provides traditional analog telephone service to Milne, Newton, Greene, the guest rooms at the Big Tree Inn, and the ISC has been damaged as part of the effort to move cables out of the way of the project work at the north end of Erwin. We are investigating the scope of damage now. Emergency phones, elevator phones and fax lines may all be out of service, as well as the phones in the guest rooms at the Tree.
Apr 20, 15:04 EDT

About This Site

Welcome to the SUNY Geneseo Status Page for CIT. Here you will find live and historical data on system up-time and maintenance.

If you are experiencing issues please contact the CIT HelpDesk
Call: 585-245-5588
https://help.geneseo.edu

If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/

Academic Services Operational
Canvas   ? Operational
Degree Works   Operational
Geneseo Mobile   ? Operational
KnightWeb   ? Operational
Administrative Systems Operational
APM Advancement Reporting   ? Operational
AppWorx   ? Operational
Argos   ? Operational
Banner   ? Operational
Docuware   ? Operational
PointNClick Electronic Medical Records   ? Operational
Symplicity Residence   ? Operational
Xtender - Banner Document Management System   ? Operational
Campus Services Operational
Enterprise Backup   ? Operational
Electronic Locks   Operational
SAN (Storage Area Network)   ? Operational
help.geneseo.edu (JIRA)   ? Operational
Printing   ? Operational
VMWare Infrastructure   ? Operational
Telephone Services   ? Operational
Software Center (SCCM)   ? Operational
Microsoft Updates   Operational
General Announcement   ? Operational
Network & Wireless Operational
DNS   ? Operational
DHCP   ? Operational
Security Devices   ? Operational
Residence Hall Wired Connectivity   ? Operational
VPN   ? Operational
Wireless Connectivity   ? Operational
Academic/Administrative Wired Connectivity   ? Operational
Login Services ? Operational
CAS Server   ? Operational
SUNY Portal   Operational
Active Directory   ? Operational
Web Operational
Geneseo Website   ? Operational
Wiki   ? Operational
MyGeneseo   Operational
Google Operational
Google Apps Calendar   Operational
Google Apps Docs   Operational
Google Apps Drive   Operational
Google Apps Gmail   Operational
Google Apps Sheets   Operational
Campus Auxiliary Services (CAS) Operational
FourWinds Digital Signage   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We have internet and telephone cables buried in the ground at the north end of Erwin Hall which are too close to where the underground infrastructure project work is happening. To address this, our cables are being exposed, lifted out of the ground, moved, and reburied a few feet away from their original location. This work should not be disruptive to the campus.
Posted on Apr 20, 08:38 EDT
Power Work in Erwin Apr 28, 09:00-11:00 EDT
Facilities will be doing work on the building power in Erwin. This will require turning the power off in the building. This work will not impact IT services or operations because we will transition our systems to generator power before the work and back to normal power after the work has been completed.
Posted on Apr 20, 09:36 EDT
Past Incidents
Apr 25, 2018

No incidents reported today.

Apr 24, 2018

No incidents reported.

Apr 23, 2018
Resolved - Banner is now available. The server housing Banner appears to have locked up. Restart the server resolved the issue.
Apr 23, 08:37 EDT
Investigating - Banner is currently unavailable. We're working on a fix.
Apr 23, 08:31 EDT
Apr 22, 2018

No incidents reported.

Apr 21, 2018

No incidents reported.

Apr 19, 2018
Completed - The scheduled maintenance has been completed.
Apr 19, 07:21 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 04:00 EDT
Scheduled - We have approved several security and critical updates for all supported versions of Windows and Office. The updates to our Windows servers will likely require a reboot to apply, which should take place at around 4:00am on Thursday, April 19th, 2018.
Apr 18, 16:14 EDT
Apr 18, 2018

No incidents reported.

Apr 17, 2018

No incidents reported.

Apr 16, 2018
Resolved - Cable testing will begin in the summer to see if any drops are no longer viable.
Apr 16, 15:04 EDT
Investigating - We have become aware of damaged network cables that service the Saratoga townhouses, specifically: units 37-44. So far this damage has only degraded wireless performance in those units only. We will begin testing the wired network in those units in order to determine any wired outages.
Dec 21, 08:39 EST
Resolved - Repairs to this cable are complete.
Apr 16, 15:01 EDT
Update - We have clearly identified that many of the phone lines inside the cable are damaged beyond repair. We are beginning to research repair options.
Dec 4, 14:15 EST
Identified - Contractors working on the underground infrastructure project in the Sturges quad have damaged the cable that provides traditional voice telephone service to analog devices in Allegany, Wyoming, Genesee, Ontario, Erie, and Letchworth. This may be impacting fax lines, ATMs, gas meters, and emergency phones. We are still investigating to understand the full impact of the damage. VoIP telephones are not impacted by this issue.
Dec 4, 10:40 EST
Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018

No incidents reported.

Apr 11, 2018
Resolved - Restart resolved issue.
Apr 11, 08:55 EDT
Investigating - Unable to access, restarting Voice Mail Server.
Apr 10, 08:35 EDT