SUNY Geneseo Status
All Systems Operational

About This Site

Welcome to the SUNY Geneseo Status Page for CIT. Here you will find live and historical data on system up-time and maintenance.

If you are experiencing issues please contact the CIT HelpDesk
Call: 585-245-5588
https://help.geneseo.edu

If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/

Academic Services Operational
Canvas   ? Operational
Degree Works   Operational
Geneseo Mobile   ? Operational
KnightWeb   ? Operational
Administrative Systems Operational
APM Advancement Reporting   ? Operational
AppWorx   ? Operational
Argos   ? Operational
Banner   ? Operational
Docuware   ? Operational
PointNClick Electronic Medical Records   ? Operational
Symplicity Residence   ? Operational
Xtender - Banner Document Management System   ? Operational
Campus Services Operational
Enterprise Backup   ? Operational
Electronic Locks   Operational
SAN (Storage Area Network)   ? Operational
help.geneseo.edu (JIRA)   ? Operational
Printing   ? Operational
VMWare Infrastructure   ? Operational
Telephone Services   ? Operational
Software Center (SCCM)   ? Operational
Microsoft Updates   Operational
General Announcement   ? Operational
Network & Wireless Operational
DNS   ? Operational
DHCP   ? Operational
Security Devices   ? Operational
Residence Hall Wired Connectivity   ? Operational
VPN   ? Operational
Wireless Connectivity   ? Operational
Academic/Administrative Wired Connectivity   ? Operational
Login Services ? Operational
CAS Server   ? Operational
SUNY Portal   Operational
Active Directory   ? Operational
Web Operational
Geneseo Website   ? Operational
Wiki   ? Operational
MyGeneseo   Operational
Google Operational
Google Apps Calendar   Operational
Google Apps Docs   Operational
Google Apps Drive   Operational
Google Apps Gmail   Operational
Google Apps Sheets   Operational
Campus Auxiliary Services (CAS) Operational
FourWinds Digital Signage   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Our campus Internet Service Provider has informed us that a two-hour outage can be expected as they do maintenance between midnight and 6am on May 22.
Posted on May 7, 10:55 EDT
Past Incidents
May 20, 2018

No incidents reported today.

May 19, 2018

No incidents reported.

May 18, 2018
Completed - The scheduled maintenance has been completed.
May 18, 07:02 EDT
Scheduled - The Banner9 Admin Forms web server will be restarted Friday morning at 7am. Should be up by 7:05am. Banner8 inb/forms will remain available.
May 17, 15:14 EDT
May 17, 2018
Completed - Upgrades to JIRA and Confluence have completed successfully.
May 17, 07:26 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 06:00 EDT
Scheduled - The Wiki and https://help.geneseo.edu are being upgraded. Confluence (wiki) will be upgraded to version 6.9, and JIRA (help) will be upgraded to 7.9 Thursday (5/17) at 6am, services should be restored by 8am.

Highlights of the Confluence release are:
* Better invitations to collaborate
* Native Mobile App support (download the mobile app from your device's app store)

Highlights of new JIRA features include:
* Approve buttons in email for service desk approval workflows.

Please read the full release notes:
* Confluence 6.8 - https://confluence.atlassian.com/doc/confluence-6-8-release-notes-946014166.html
* Confluence 6.9 - https://confluence.atlassian.com/doc/confluence-6-9-release-notes-949755529.html
* JIRA Core 7.9 - https://confluence.atlassian.com/jiracore/jira-core-7-9-x-release-notes-947191532.html
* JIRA Service Desk 3.12 - https://confluence.atlassian.com/servicedesk/jira-service-desk-3-12-x-release-notes-946615993.html
* JIRA Software 7.9 - https://confluence.atlassian.com/jirasoftware/jira-software-7-9-x-release-notes-946034808.html
May 16, 13:51 EDT
Completed - Microsoft Updates have been applied and servers rebooted.
May 17, 07:14 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 04:00 EDT
Scheduled - We have approved several security and critical updates for all supported versions of Windows and Office. The updates to our Windows servers will likely require a reboot to apply, which should take place at around 4:00am on Thursday, May 17th, 2018.
May 16, 13:44 EDT
Completed - The scheduled maintenance has been completed.
May 17, 07:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 07:00 EDT
Scheduled - The web server that hosts Banner Admin Forms will be briefly unavailable as it restarts tomorrow morning at 7 AM. It should not be down for more than 30 seconds, but users are encouraged to not be using Banner Admin Forms between 6:55 and 7:05 AM to minimize the chance of work being lost.
May 16, 15:34 EDT
Resolved - New code on the router has resolved this outage. Everything is working normally.
May 17, 06:09 EDT
Update - We have learned through log analysis that ports on a module on the router failed a self-test. We are working with the vendor to see if this mean we should get replacement hardware delivered.
May 15, 09:30 EDT
Monitoring - We have stabilized the router, but we are not certain we are finished. We will monitor the router and do more testing at 6am Thursday during the normal maintenance window.
May 15, 07:39 EDT
Update - We are having issues getting the router to boot. It seems to want to do a firmware upgrade of an internal component. Our call to Cisco dropped. We are trying to get them back now.
May 15, 06:42 EDT
Identified - The issue is with our campus router. It was in a boot loop. We called Cisco right away and they asssisted us with resetting it.
May 15, 06:12 EDT
Investigating - Our connection to the internet is down. It appears to be our main router. We are diagnosing now.
May 15, 05:27 EDT
Completed - The router reloaded without incident. Everything is working normally.
May 17, 06:07 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 06:00 EDT
Scheduled - We are reloading our Internet router tomorrow morning at the start of our maintenance window to verify that it is in proper working order after the outage from Tuesday morning. We do expect an outage of only a few minutes.
May 16, 15:04 EDT
May 16, 2018

No incidents reported.

May 14, 2018

No incidents reported.

May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018
Completed - The scheduled maintenance has been completed.
May 11, 06:59 EDT
Scheduled - We have the following releases and patches scheduled for production installation on Friday 5/11 between 4am and 7am:

- Banner Student 8.14s1 (SICAS release)
- Financial Aid 8pcr-000154355 - pell
- Financial Aid 8s19640 - tap estimator
- Student 8s19627 - Student Outcome Tracking, DegreeWorks
- Student 8s19566 - Excelsior/ETA Student Credit Certification process

AppWorx and portions of KnightWeb Financial Aid will be down during the upgrades. We will also be performing maintenance on the Banner9 Admin Forms server at this time. Banner9 will be unavailable for a few minutes during the maintenance.

Please let me know if you have any questions.

Thanks,
Linda
May 10, 10:22 EDT
May 10, 2018

No incidents reported.

May 9, 2018

No incidents reported.

May 8, 2018

No incidents reported.

May 7, 2018
Completed - Facilities completed their power work in Erwin without incident.
May 7, 10:52 EDT
Scheduled - Facilities will be doing work on the building power in Erwin. This will require turning the power off in the building. This work will not impact IT services or operations because we will transition our systems to generator power before the work and back to normal power after the work has been completed.
Apr 20, 09:36 EDT
Completed - The scheduled maintenance has been completed.
May 7, 05:42 EDT
Scheduled - The following Banner9 Admin Common and Financial Aid releases will be installed on production early Monday morning:

Financial Aid 8.32 (repost)
Financial Aid patch - Patch 8pcr-000154650 is now available and contains fixes to Pell and Loan Processing in Banner.
Financial Aid 9.3.8
Admin Common 9.3.10.0.3

Appworx/job submission will be down during the upgrades. Portions of KnightWeb Financial Aid will also be unavailable during the upgrades. I plan to be done by 7am.

This upgrade includes the new Banner9 compact layout.
May 4, 15:52 EDT
May 6, 2018

No incidents reported.