CIT Geneseo Status
Investigating - The online directory page is failing on the Geneseo website. The web team is currently investigating the problem.
Jan 17, 10:45 EST

About This Site

Welcome to the SUNY Geneseo Status Page for CIT. Here you will find live and historical data on system up-time and maintenance.

If you are experiencing issues please contact the CIT HelpDesk
Call: 585-245-5588
https://help.geneseo.edu

If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/

Academic Services Operational
Canvas   ? Operational
Degree Works   Operational
Geneseo Mobile   ? Operational
KnightWeb   ? Operational
Administrative Systems Operational
APM Advancement Reporting   ? Operational
AppWorx   ? Operational
Argos   ? Operational
Banner   ? Operational
Docuware   ? Operational
PointNClick Electronic Medical Records   ? Operational
Symplicity Residence   ? Operational
Xtender - Banner Document Management System   ? Operational
Campus Services Operational
Enterprise Backup   ? Operational
Electronic Locks   Operational
SAN (Storage Area Network)   ? Operational
help.geneseo.edu (JIRA)   ? Operational
Printing   ? Operational
VMWare Infrastructure   ? Operational
Telephone Services   ? Operational
Software Center (SCCM)   ? Operational
Microsoft Updates   Operational
General Announcement   ? Operational
Network & Wireless Operational
DNS   ? Operational
DHCP   ? Operational
Security Devices   ? Operational
Residence Hall Wired Connectivity   ? Operational
VPN   ? Operational
Wireless Connectivity   ? Operational
Academic/Administrative Wired Connectivity   ? Operational
Login Services ? Operational
CAS Server   ? Operational
SUNY Portal   Operational
Active Directory   ? Operational
Web Operational
Geneseo Website   ? Operational
Wiki   ? Operational
MyGeneseo   Operational
Wordpress (wp.geneseo.edu)   ? Operational
Google Operational
Google Apps Calendar   Operational
Google Apps Docs   Operational
Google Apps Drive   Operational
Google Apps Gmail   Operational
Google Apps Sheets   Operational
Campus Auxiliary Services (CAS) Operational
FourWinds Digital Signage   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 22, 2019

No incidents reported today.

Jan 21, 2019

No incidents reported.

Jan 20, 2019

No incidents reported.

Jan 19, 2019

No incidents reported.

Jan 18, 2019
Resolved - Network services have been restored to Genesee B.
Jan 18, 19:25 EST
Identified - There is currently a power outage to the networking equipment that services Genesee B. All wired and wireless services in that wing are down until power has been restored. We have notified facilities services and they are investigating the power outage.
Jan 18, 11:14 EST
Resolved - We have restored power to the network equipment in Sturges. All services have been restored but we are watching hardware close in case any water issues arise.
Jan 18, 08:34 EST
Identified - Right now our plan is to restore network services in Sturges on the morning of 1/18. We have roughly $100,000 of network equipment in the building, which is all interconnected on wires that were soaked with water this morning. We must wait for it to dry before we put power back on the wires.
Jan 17, 12:22 EST
Investigating - Sturges Hall is suffering a major water event - a water main connected to the fire suppression system burst at a valve. A vast amount of water has leaked into the ceilings. We have turned off ALL Sturges network equipment to minimize potential water damage. There is no network service at all anywhere in Sturges at this time. Phones, WiFi, computer data - it's all off. We will restore services when it is safe to our devices to do so.
Jan 17, 09:22 EST
Jan 17, 2019
Resolved - The failed hardware has been replaced.
Jan 17, 09:14 EST
Identified - A network device in Nassau Residence Hall has failed. It seems to be a software issue. We are preparing a replacement system now. All network services will be unavailable in half of Nassau "The Lows" until we have the replacement installed. We expect the repairs to be complete by roughly 9:30am.
Jan 17, 08:10 EST
Completed - The scheduled maintenance has been completed.
Jan 17, 06:45 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 06:00 EST
Scheduled - We have approved several security and critical updates for all supported versions of Windows and Office. The updates to our Windows servers will likely require a reboot to apply, which should take place at around 4:00am on Thursday, January 17th, 2019.
Jan 16, 14:11 EST
Jan 16, 2019
Resolved - The fiber-optic cable that runs from South Hall to South Campus passes through a room that CIT shares with building maintenance. We started our troubleshooting in this room. A critical cable was found damaged and torn out of a fiber-optic transmitter. We replaced the damaged cable, service has been restored.
Jan 16, 14:31 EST
Investigating - We are investigating a wide-scale network outage on South campus.
Jan 16, 14:10 EST
Completed - The patch for Banner 9 Admin Pages has been applied and the service is now available. This patch corrects problems with the SFAREGS and SSASECT pages.
Jan 16, 05:13 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 04:00 EST
Scheduled - We will be installing a patch to Banner 9 Admin Pages that resolves some reported issues for the SFAREGS page. Banner 9 Admin Pages are the only service that will be impacted during this installation.
Jan 15, 12:09 EST
Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019
Resolved - The Banner/Knightweb services have been restored.
Jan 10, 19:05 EST
Investigating - Banner, Knightweb, AppWorx, and other services that depend on the Banner database are currently unavailable. They are unable to connect to the database. We are currently working on resolving the problem and hope to have the services restored momentarily.
Jan 10, 18:59 EST
Completed - SCCM has been successfully upgraded to version 1810. For users of the console, please make sure to upgrade to the latest version when prompted at next launch.
Jan 10, 08:05 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 06:00 EST
Scheduled - SCCM will be upgraded from 1806 to the 1810 release. This release contains numerous bug fixes as well as additional product features. This update comes with a new client and console. The client will automatically update on Windows devices. Users of the console will be prompted to install the new version at next launch.
Jan 2, 11:01 EST
Completed - Upgrades of JIRA and Confluence are complete.
Jan 10, 06:48 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 06:07 EST
Scheduled - We will update JIRA from 7.12.3 -> 7.13.0 and Confluence from 6.11.1 -> 6.13.0

None of these releases have any major new features but there are lots of bug fixes.

Release notes are linked below.
JIRA Core: https://confluence.atlassian.com/jiracore/jira-core-7-13-x-release-notes-959312884.html
JIRA Software: https://confluence.atlassian.com/jirasoftware/jira-software-7-13-x-release-notes-957981568.html
JIRA Service Desk: https://confluence.atlassian.com/servicedesk/jira-service-desk-3-16-x-release-notes-957507088.html
Confluence 6.12: https://confluence.atlassian.com/doc/confluence-6-12-release-notes-957143056.html
Confluence 6.13: https://confluence.atlassian.com/doc/confluence-6-13-release-notes-959288785.html
Jan 10, 06:06 EST
Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.