In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 02, 2023 - 04:00 EDT
Scheduled - The following Banner releases will be installed early tomorrow morning. Appworx and Banner Admin Pages will be unavailable during the upgrades. Financial Aid 8.45.2 Financial Aid 9.3.36.0.7 Student 8.21.0.74.P Financial Aid 9.3.1.10.S
Welcome to the SUNY Geneseo Status Page for CIT. Here you will find live and historical data on system up-time and maintenance.
If you have any questions or are experiencing issues please Ask CIT!
Call: 585-245-5588
Submit Request: https://go.geneseo.edu/askcit
If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/
Academic Services
Operational
Brightspace
Brightspace LMS and associated applications and integrations
Operational
Degree Works
Operational
Geneseo Mobile
Geneseo Mobile (Ellucian Mobile) App provides access to academic information for students and campus-wide information like online directory, events, campus map, etc.
Operational
KnightWeb
Access to student and faculty access to registration, student grade entry, rosters, self service banner.
Operational
Administrative Systems
Under Maintenance
APM Advancement Reporting
Advancement Performance Management Data Warehouse and Analytical Reporting.
Operational
AppWorx
AppWorx (aka Atomic Applications Manager) provides the ability to run application processes manually or on an automated schedule. These "batch processes" are most commonly associated with Banner, Human Resources, and other Administrative Information Systems.
Under Maintenance
Argos
Argos reporting provides operational reporting for campus information systems including Banner, Human Resources, and other information systems.
Operational
Banner
Banner Student Information System Administrative Forms
Under Maintenance
Docuware
Toshiba Docuware Imaging System
Operational
PointNClick Electronic Medical Records
PointNClick (PNC) Electronic Medical Records System is used to maintain Health Records by Health and Counseling. It includes the myhealth.geneseo.edu student portal.
Operational
Symplicity Residence
Symplicity Residence is the Campus Housing Application.
Operational
Xtender - Banner Document Management System
Xtender - Banner Document Management (BDM) is an imaging system associated with Banner and used to store and view documents associated with a student's academic record such as applications, high school or college transcripts, degree evaluations, grade change requests, and many others. BDM is accessed from Banner.
Operational
Navigate
Navigate is an advising and retention tool that provides a coordinated care network and gives students clearer pathways and curated guidance from admission to graduation.
Operational
COVID Screening Survey
Daily COVID Screening Survey
Operational
Adobe Acrobat Sign
Operational
Campus Services
Operational
90 days ago
99.66
% uptime
Today
Enterprise Backup
Backups of all our datacenter services and storage.
Operational
Electronic Locks
Operational
SAN (Storage Area Network)
The storage infrastructure used to run almost all our services and infrastructure.
Operational
help.geneseo.edu (JIRA)
https://help.geneseo.edu. Provides service desk, task tracking, project management, and inventory services.
Operational
Printing (Pharos Cloud)
Print server and associated hardware and software
Operational
VMWare Infrastructure
This is the virtualization technology we use to run all of our servers.
Operational
Telephone Services
Telephones, Telephone Infrastructure, and Voice Mail
Operational
Software Center (Config Manager)
Application and service for managing Software and settings on college-owned computers
Operational
Microsoft Updates
Operational
General Announcement
Component type for general announcements.
Operational
Public Virtual Lab
Azure virtual machines hardware and configurations.
Operational
90 days ago
99.66
% uptime
Today
Network & Wireless
Operational
90 days ago
99.99
% uptime
Today
DNS
Domain Name Service, Translates domain names to IP Addresses
Operational
DHCP
IP Address Allocation servers
Operational
Security Devices
Intrusion Prevention System, Bandwidth Manager, and Firewall
Operational
Residence Hall Wired Connectivity
Residential network in the residence halls.
Operational
VPN
Virtual Private network, allows access to restricted services from off-campus.
Operational
Wireless Connectivity
SUNY Geneseo, gPlay, Geneseo Guest
Operational
Academic/Administrative Wired Connectivity
Network connectivity in the classrooms and admin buildings.
Operational
Internet Connectivity
Access to the Internet, Internet2, content distribution networks such as Google, Amazon, Netflix, etc., our off-site data center in Syracuse, and our cloud provider, Azure.
Operational
90 days ago
99.99
% uptime
Today
PCI Network
Firewall, router, and switches that comprise our network dedicated to credit card processing.
Operational
90 days ago
100.0
% uptime
Today
Login Services
Services responsible for authentication and authorization to other services.
Operational
CAS Server
Central Authentication Service, used to login to many services on campus.
Operational
SUNY Portal
Operational
Active Directory
Includes RADIUS services. This is the underlying service behind all of our authentication services. If this component is experiencing issues any other component that needs to log people in or look up information about users will be impacted.
Operational
Web
Operational
Geneseo Website
Drupal Installation running www.geneseo.edu and associated pages
Operational
Wiki
Confluence
Operational
MyGeneseo
Operational
Wordpress (wp.geneseo.edu)
Geneseo hosted Wordpress sites at https://wp.geneseo.edu/
Operational
Google
Operational
Google Apps Calendar
Operational
Google Apps Docs
Operational
Google Apps Drive
Operational
Google Apps Gmail
Operational
Google Apps Sheets
Operational
Campus Auxiliary Services (CAS)
Operational
FourWinds Digital Signage
Operational
GitHub
Operational
GitHub Git Operations
Operational
GitHub Pull Requests
Operational
GitHub Visit www.githubstatus.com for more information
Operational
GitHub Webhooks
Operational
GitHub API Requests
Operational
help.geneseo.edu (JIRA)
Operational
Jira Service Management Authentication and User Management
Operational
Jira Service Management Automation for Jira
Operational
Jira Service Management Jira Service Management Email Requests
Operational
Jira Service Management Jira Service Management Web
Operational
Jira Service Management Service Portal
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Completed -
The scheduled maintenance has been completed.
Oct 1, 01:17 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 01:00 EDT
Scheduled -
We will be installing required PHP patches on the myGeneseo servers to remediate security vulnerabilities October 1st at 1 am. We will be updating 1 server at a time, so downtime for the myGeneseo Portal should not be noticed.
Sep 29, 11:29 EDT
Resolved -
Our recent changes for the Microsoft Campus Agreement annual contract renewal have caused several licenses and rights to be briefly removed and reapplied. Unfortunately this may have cause an outage at around 10:30 this morning. The issue is now resolved, so if you are seeing any further problems, please contact the CIT HelpDesk for assistance.
Sep 29, 11:16 EDT
Resolved -
An issue was identified with Pharos Cloud logins and Pharos Systems was able to resolve the issue.
Sep 26, 08:45 EDT
Investigating -
We have received reports of problems authenticating to Pharos to print through Web Print or through the Pharos Secure Release application. Existing connections do not appear to be impacted, but new sign ins are not working at this time. We are investigating the problem and have contacted Pharos support.
Sep 26, 08:11 EDT
Completed -
The scheduled maintenance has been completed.
Sep 22, 09:05 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 03:00 EDT
Scheduled -
The Banner Finance product will be upgraded early Friday morning, 9/22/23. Banner Admin Pages will be restarted at the end of the upgrades.
Sep 21, 15:31 EDT
Resolved -
All power has been fully restored in Bailey, all our services have also been restored.
Sep 18, 11:37 EDT
Update -
We are working on restoring power to the impacted areas shortly. We are working on both a temporary fix and the permanent fix in parallel.
Sep 18, 11:18 EDT
Update -
Generator power in Bailey has failed. All our networking equipment in Bailey is on the generator. The outage in the building continues to spread. We are pursuing the power issue now.
Sep 18, 11:00 EDT
Investigating -
We are investigating a network outage on the 100s floor of Bailey. Phones, wifi, printing, Internet connectivity all down. Update by 11:15 am.
Sep 18, 10:43 EDT