CIT Geneseo Status
All Systems Operational

About This Site

Welcome to the SUNY Geneseo Status Page for CIT. Here you will find live and historical data on system up-time and maintenance.

If you have any questions or are experiencing issues please Ask CIT!
Call: 585-245-5588
Submit Request: https://go.geneseo.edu/askcit

If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/

Uptime over the past 90 days. View historical uptime.
Academic Services Operational
Canvas ? Operational
Degree Works Operational
Geneseo Mobile ? Operational
KnightWeb ? Operational
Administrative Systems Operational
APM Advancement Reporting ? Operational
AppWorx ? Operational
Argos ? Operational
Banner ? Operational
Docuware ? Operational
PointNClick Electronic Medical Records ? Operational
Symplicity Residence ? Operational
Xtender - Banner Document Management System ? Operational
Navigate ? Operational
COVID Screening Survey ? Operational
Campus Services Operational
Enterprise Backup ? Operational
Electronic Locks Operational
SAN (Storage Area Network) ? Operational
help.geneseo.edu (JIRA) ? Operational
Printing (PaperCut) ? Operational
VMWare Infrastructure ? Operational
Telephone Services ? Operational
Software Center (Config Manager) ? Operational
Microsoft Updates Operational
General Announcement ? Operational
Network & Wireless Operational
90 days ago
99.61 % uptime
Today
DNS ? Operational
DHCP ? Operational
Security Devices ? Operational
Residence Hall Wired Connectivity ? Operational
VPN ? Operational
Wireless Connectivity ? Operational
Academic/Administrative Wired Connectivity ? Operational
Internet Connectivity ? Operational
90 days ago
99.61 % uptime
Today
Login Services ? Operational
CAS Server ? Operational
SUNY Portal Operational
Active Directory ? Operational
Web Operational
Geneseo Website ? Operational
Wiki ? Operational
MyGeneseo Operational
Wordpress (wp.geneseo.edu) ? Operational
Google Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Google Apps Drive Operational
Google Apps Gmail Operational
Google Apps Sheets Operational
Campus Auxiliary Services (CAS) Operational
FourWinds Digital Signage Operational
Zoom Operational
Zoom Dashboard & Reporting Operational
Zoom Cloud Recording Operational
Zoom Chat Operational
Zoom Meetings Operational
Zoom Phone Operational
Zoom Web Client Operational
Zoom Web Portal Operational
Zoom Download Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
License Server Restart Scheduled Sep 24, 06:00-06:10 EDT
Our central license server will restart tomorrow morning at 6 am to apply registry changes. Software licenses managed by this server will be unavailable for about 10 minutes as the server restarts.
Posted on Sep 23, 16:29 EDT
Banner/KnightWeb October release package Oct 27, 02:45-06:45 EDT
The Banner/KnightWeb October release package will be installed early morning Wednesday 10/27. All Banner services including Banner Admin Pages, Appworx, and KnightWeb will be unavailable during the upgrades.

https://jira.geneseo.edu/browse/BAN-5485

Student 8.21.2
DB Upgrade 9.24
Student 9.3.24.1
Student 9.3.5.7.S
General 9.3.3.0.S
General 8.13.0.5.P
General 8.13.0.6.P
General 9.3.4.0.S
General 9.3.10.3.E
Student 8.21.3
Student 9.3.24.2
ARSYS 8.8.0.1.P
Student 8.21.0.9.P (SIRIS)
SICAS September Patch Bundle - (General 8.13.0.8.P)
Student 8.21.0.10.P (Everbridge)
General SSB 9.9
Registration SSB 9.22
Registration SSB 9.22.E1
Student SSB 9.17
Student SSB 9.17.E1
Posted on Oct 26, 10:56 EDT
Past Incidents
Oct 26, 2021
www.geneseo.edu is unavailable
Resolved - www.geneseo.edu is now available
Oct 26, 16:00 EDT
Investigating - We are currently researching an issue with www.geneseo.edu
Oct 26, 15:47 EDT
Oct 25, 2021
Banner Admin Pages - sporadic issues
Resolved - The Banner Admin Pages issue has been resolved.
Oct 25, 11:07 EDT
Update - The Banner Admin Pages issue has been resolved.
Oct 25, 11:06 EDT
Investigating - Some users may be receiving a spinning wheel or a "Service Invocation Error" in Banner Admin Pages. We're working on restarting a server to hopefully resolve the issue.
Oct 25, 10:58 EDT
Oct 24, 2021

No incidents reported.

Oct 23, 2021
Drupal 9 upgrade
Completed - The scheduled maintenance has been completed.
Oct 23, 03:36 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 03:02 EDT
Scheduled - We will be upgrading our Drupal instance from Drupal 8 to Drupal 9 on Saturday, October 23rd from approximately 3am to 6am. The www.geneseo.edu website will not be available during the upgrade. Drupal 9 primarily impacts Drupal “behind the scenes”. You should not notice any significant changes either in the web editing administrative interface or in the way the website is displayed to visitors.
Oct 19, 12:54 EDT
Oct 22, 2021

No incidents reported.

Oct 21, 2021

No incidents reported.

Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021
Issues connecting to Xtender
Resolved - The Xtender connection issues have been resolved.
Oct 18, 10:08 EDT
Investigating - We are investigating issues connecting to Xtender
Oct 18, 09:08 EDT
Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021
Xtender connection issues
Resolved - The Xtender issue has been resolved by updating a security certificate. Please contact the CIT Help Desk if you continue to experience issues.
Oct 15, 09:33 EDT
Investigating - We are currently investigating Xtender connection issues.
Oct 15, 09:13 EDT
Oct 14, 2021
Printing Outage
Resolved - This incident has been resolved.
Oct 14, 13:10 EDT
Monitoring - We have applied a fix to the print server that we hope has resolved the printing issues. We are monitoring the server now and hope that this has resolved print errors for the campus.

If you are still experiencing printing issues Ask CIT. Call the HelpDesk at (585) 245-5588 or submit a request.
Oct 14, 11:05 EDT
Identified - We have identified the issue as being a Microsoft Windows security update that was installed this morning. We are currently testing the solution.
Oct 14, 10:31 EDT
Investigating - We have received multiple reports about users not being able to print to networked printers this morning. We are looking into possible causes right now and will update with more information as soon as we can.
Oct 14, 09:49 EDT
Microsoft Updates
Completed - Windows Updates have been applied.
Oct 14, 06:12 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 04:00 EDT
Scheduled - We have approved several security and critical updates for all supported versions of Windows and Office. The updates to our Windows servers will likely require a reboot to apply, which should take place at around 4:00am on Thursday, October 13th, 2021.
Oct 13, 14:19 EDT
Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

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