CIT Geneseo Status
All Systems Operational

About This Site

Welcome to the SUNY Geneseo Status Page for CIT. Here you will find live and historical data on system up-time and maintenance.

If you are experiencing issues please contact the CIT HelpDesk
Call: 585-245-5588
https://help.geneseo.edu

If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/

Academic Services Operational
Canvas   ? Operational
Degree Works   Operational
Geneseo Mobile   ? Operational
KnightWeb   ? Operational
Administrative Systems Operational
APM Advancement Reporting   ? Operational
AppWorx   ? Operational
Argos   ? Operational
Banner   ? Operational
Docuware   ? Operational
PointNClick Electronic Medical Records   ? Operational
Symplicity Residence   ? Operational
Xtender - Banner Document Management System   ? Operational
Campus Services Operational
Enterprise Backup   ? Operational
Electronic Locks   Operational
SAN (Storage Area Network)   ? Operational
help.geneseo.edu (JIRA)   ? Operational
Printing   ? Operational
VMWare Infrastructure   ? Operational
Telephone Services   ? Operational
Software Center (SCCM)   ? Operational
Microsoft Updates   Operational
General Announcement   ? Operational
Network & Wireless Operational
DNS   ? Operational
DHCP   ? Operational
Security Devices   ? Operational
Residence Hall Wired Connectivity   ? Operational
VPN   ? Operational
Wireless Connectivity   ? Operational
Academic/Administrative Wired Connectivity   ? Operational
Login Services ? Operational
CAS Server   ? Operational
SUNY Portal   Operational
Active Directory   ? Operational
Web Operational
Geneseo Website   ? Operational
Wiki   ? Operational
MyGeneseo   Operational
Wordpress (wp.geneseo.edu)   ? Operational
Google Operational
Google Apps Calendar   Operational
Google Apps Docs   Operational
Google Apps Drive   Operational
Google Apps Gmail   Operational
Google Apps Sheets   Operational
Campus Auxiliary Services (CAS) Operational
FourWinds Digital Signage   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 16, 2018

No incidents reported today.

Oct 15, 2018
Completed - The scheduled maintenance has been completed.
Oct 15, 05:06 EDT
Scheduled - We have a large number of Banner upgrades scheduled for Sunday 10/14. KnightWeb will be generally available, but Appworx, Banner8 admin forms and Banner9 admin forms will be unavailable for most of the day on Sunday. These releases include all of the SICAS Banner9 forms that we have been waiting for.

These upgrades also include recompilation of all Banner8 forms and all pro*c programs.

Releases scheduled for installation:

General 8.10
General 8.10.1
General 8.10.2
Alumni 8.8
General 8.9.0.1S1
Student 8.15
Student 8.16
General 9.3.S1
General 9.3.0.1.S1
ARSys 9.3.0.1.S1
Financial Aid 9.3.S1
Student 9.3.0.2.S1
ARSys 9.3.7.0.3
Admin Common 9.3.13.1.1
Admin Common 9.3.14
General 9.3.10.0.2
Student 9.3.10.0.6
General 9.3.0.2.S1
ARSys 9.3.7.E
General 9.3.10.E
Student 9.3.10.2.E
Advancement 9.3.1.5
Oct 11, 09:50 EDT
Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018
Resolved - Mail sending is back to normal.
Oct 11, 13:44 EDT
Monitoring - We have cleared space off the server disk, service should be back to normal.
Oct 11, 13:25 EDT
Identified - The server that we use for internal email has a full disk. We are looking into this now.
Oct 11, 13:20 EDT
Investigating - Some of our internal systems are unable to send email, like copiers. We are looking into this now.
Oct 11, 13:19 EDT
Resolved - Campus VPN service has been fully restored. A new security certificate has been installed on the server and users should no longer receive warning messages while attempting to connect.
Oct 11, 06:58 EDT
Identified - The certificate has expired on our campus VPN server which is causing a security warning message when users try to connect. We are currently in the process of installing our new certificate.
Oct 9, 10:35 EDT
Completed - The scheduled maintenance has been completed.
Oct 11, 06:58 EDT
Scheduled - We will be performing database maintenance and tuning on the Banner production database during the evening of Weds 10/10/18 and early morning 10/11/18. Appworx will be unavailable from 3am to approximately 6am on 10/11. Other Banner services will be available, but performance will be impacted.
Oct 10, 16:22 EDT
Completed - The scheduled maintenance has been completed.
Oct 11, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 05:00 EDT
Scheduled - The service will be running but may be intermittently unavailable.
Oct 10, 16:17 EDT
Oct 10, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018
Resolved - We have resolved the issue and all services should now be operational again.
Oct 7, 13:45 EDT
Update - We are continuing to attempt to resolve the issue with SSO. We will update again by 2pm.
Oct 7, 13:04 EDT
Update - We have resolved the expired certificate error. However, single sign on (SSO) is still not working. We are continuing to work on the issue.

Services relying solely on connections to adlb.geneseo.edu are now working. We will update again by 1pm.
Oct 7, 12:16 EDT
Update - We have discovered the cause of the issue. A certificate has expired for the secure load balanced active directory connection. We are working to remedy as soon as possible. We will update again by 12:15.
Oct 7, 11:46 EDT
Identified - We believe we have identified the issue. It is impacting any service using adlb.geneseo.edu to talk to active directory. We are attempting a fix to resolve the connection issues to adlb.geneseo.edu. We will update again by 11:45.
Oct 7, 11:15 EDT
Investigating - We have received reports that logins through our single sign on (SSO) service (auth.geneseo.edu) is not working. We are investigating this issue now. Users are receiving invalid credentials errors despite entering correct credentials.
Oct 7, 10:41 EDT
Oct 6, 2018

No incidents reported.

Oct 5, 2018
Resolved - DegreeWorks is available again.
Oct 5, 11:27 EDT
Investigating - The DegreeWorks service is currently unavailable. The hosting vendor has just notified us they are working to resolve the issue.
Oct 5, 10:30 EDT
Oct 4, 2018
Resolved - The Erie C network outage has been resolved.
Oct 4, 09:06 EDT
Identified - The outage appears to be related to a software issue with the uplink ports on the primary network switch in Erie C.

Cisco tells us we need to update the software on the switch.

We are starting this process now.
Oct 4, 08:18 EDT
Investigating - We are investigating a network outage in Erie Res Hall. Our initial instincts are that it is a power issue or a failed switch. Next update by 9am.
Oct 4, 07:45 EDT
Oct 3, 2018

No incidents reported.

Oct 2, 2018

No incidents reported.