SUNY Geneseo Status
All Systems Operational

About This Site

Welcome to the SUNY Geneseo Status Page for CIT. Here you will find live and historical data on system up-time and maintenance.

If you are experiencing issues please contact the CIT HelpDesk
Call: 585-245-5588
https://help.geneseo.edu

If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/

Academic Services Operational
Canvas   ? Operational
Degree Works   Operational
Geneseo Mobile   ? Operational
KnightWeb   ? Operational
Administrative Systems Operational
APM Advancement Reporting   ? Operational
AppWorx   ? Operational
Argos   ? Operational
Banner   ? Operational
Docuware   ? Operational
PointNClick Electronic Medical Records   ? Operational
Symplicity Residence   ? Operational
Xtender - Banner Document Management System   ? Operational
Campus Services Operational
Enterprise Backup   ? Operational
Electronic Locks   Operational
SAN (Storage Area Network)   ? Operational
help.geneseo.edu (JIRA)   ? Operational
Printing   ? Operational
VMWare Infrastructure   ? Operational
Telephone Services   ? Operational
Software Center (SCCM)   ? Operational
Microsoft Updates   Operational
General Announcement   ? Operational
Network & Wireless Operational
DNS   ? Operational
DHCP   ? Operational
Security Devices   ? Operational
Residence Hall Wired Connectivity   ? Operational
VPN   ? Operational
Wireless Connectivity   ? Operational
Academic/Administrative Wired Connectivity   ? Operational
Login Services ? Operational
CAS Server   ? Operational
SUNY Portal   Operational
Active Directory   ? Operational
Web Operational
Geneseo Website   ? Operational
Wiki   ? Operational
MyGeneseo   Operational
Wordpress (wp.geneseo.edu)   ? Operational
Google Operational
Google Apps Calendar   Operational
Google Apps Docs   Operational
Google Apps Drive   Operational
Google Apps Gmail   Operational
Google Apps Sheets   Operational
Campus Auxiliary Services (CAS) Operational
FourWinds Digital Signage   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Deploying New Wildcard Certificate Sep 20, 06:00-07:00 EDT
We will be deploying a new wildcard certificate on our servers during the next maintenance window. Some users who make requests as our web servers restart to load the new certificate may need to refresh the page.
Posted on Sep 17, 10:04 EDT
Past Incidents
Sep 19, 2018

No incidents reported today.

Sep 18, 2018

No incidents reported.

Sep 17, 2018
Xtender server maintenance
Completed - The scheduled maintenance has been completed.
Sep 17, 12:17 EDT
Scheduled - Xtender will be unavailable today between noon and 12:30 for urgent server maintenance.
Sep 17, 10:42 EDT
Campus Wireless Outage from 07:44 - 08:00
Resolved - We are aware of a campus wide wireless network outage that occurred from 07:44 - 08:00 this morning. This resulted from a software crash on our wireless controller servers. We have obtained the crash files and related information which will be sent to our vendor for analysis.

The campus wireless network is currently operational.
Sep 17, 08:09 EDT
Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018
SCCM Upgrade to 1806
Completed - Windows Server updates have finished installing. Software Center is now available.
Sep 13, 09:39 EDT
Verifying - The latest Windows Server updates were still pending on the SCCM server after the upgrade to 1806 was complete. The server has been restarted and updates are now installing. Software Center will be unavailable until the updates have finished installing.

SCCM has been successfully upgraded to version 1806. For users of the console, please make sure to upgrade to the latest version when prompted at next launch.
Sep 13, 07:57 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 06:00 EDT
Scheduled - SCCM will be upgraded from 1802 to the 1806 release. This release contains numerous bug fixes as well as additional product features. This update comes with a new client and console. The client will automatically update on endpoints. Users of the console will be prompted to install the new version at next launch.
Sep 11, 13:09 EDT
Microsoft Updates
Completed - The scheduled maintenance has been completed.
Sep 13, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 04:00 EDT
Scheduled - We have approved several security and critical updates for all supported versions of Windows and Office. The updates to our Windows servers will likely require a reboot to apply, which should take place at around 4:00am - 7:30 am on Thursday, September, 13th.
Sep 11, 11:12 EDT
JIRA, Confluence, & Crashplan Updates
Completed - The updates have been completed. Thank you for your patience.
Sep 13, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 06:00 EDT
Scheduled - We will be updating JIRA, Confluence and Crashplan to their latest versions on Thursday morning starting at 6am. These services will be unavailable while we update them.

Highlight of new features
JIRA: Share edit rights of filters
Confluence: Ability to edit a file attached to a wiki page without downloading it. https://confluence.atlassian.com/doc/edit-files-170494553.html

Release notes are available here:
JIRA Service Desk 3.14: https://confluence.atlassian.com/servicedesk/jira-service-desk-3-14-x-release-notes-952618829.html
JIRA Service Desk 3.15: https://confluence.atlassian.com/servicedesk/jira-service-desk-3-15-x-release-notes-955163679.html#JIRAServiceDesk3.15.xReleaseNotes-3-15-0
JIRA Core 7.11: https://confluence.atlassian.com/jiracore/jira-core-7-11-x-release-notes-953136819.html
JIRA Core 7.12: https://confluence.atlassian.com/jiracore/jira-core-7-12-x-release-notes-955179462.html
JIRA Software 7.11: https://confluence.atlassian.com/jirasoftware/jira-software-7-11-x-release-notes-952600888.html
JIRA Software 7.12: https://confluence.atlassian.com/jirasoftware/jira-software-7-12-x-release-notes-953676636.html
Confluence 6.10: https://confluence.atlassian.com/doc/confluence-6-10-release-notes-952058221.html
Confluence 6.11: https://confluence.atlassian.com/doc/confluence-6-11-release-notes-953678666.html
CrashPlan 6.7: https://support.code42.com/Release_Notes/On-premises_release_notes_6.7
Sep 11, 11:16 EDT
Sep 12, 2018

No incidents reported.

Sep 11, 2018
DegreeWorks unavailable
Resolved - Our SUNY hosting partner (iTEC) indicates they have resolved the DDoS (Distributed Denial of Service) attack on DegreeWorks and the service should be operational. They have experienced several of these malicious attacks targeted at their data center over the last couple weeks. We apologize for the interruption in service.
Sep 11, 11:10 EDT
Investigating - DegreeWorks is unavailable due to a DDoS attack at the host data center. We will provide updates as we receive them.
Sep 11, 08:12 EDT
Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.

Sep 7, 2018

No incidents reported.

Sep 6, 2018
Degree Works unavailable
Resolved - Degree Works is now available.
Sep 6, 11:13 EDT
Identified - SUNY ITEC is working with their internet provider on a fix. Degree Works continues to be down.
Sep 6, 09:36 EDT
Investigating - Due to a denial of service issue at the hosted data center, Degree Works is currently unavailable. Next update will be in 30 minutes, unless resolved by then.
Sep 6, 08:49 EDT
Sep 5, 2018
Fraser Classroom Technology - Power Issues
Resolved - We have heard of no further power issues in Fraser.
Sep 5, 15:59 EDT
Monitoring - The power in Fraser has been somewhat erratic this morning. Classroom technology is impacted. Facilities and CIT are monitoring the situation. Please contact the CIT HelpDesk at 585-245-5588 if you have any questions.
Sep 5, 11:26 EDT
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