CIT Geneseo Status

All Systems Operational

About This Site

Welcome to the SUNY Geneseo Status Page for CIT. Here you will find live and historical data on system up-time and maintenance.

If you are experiencing issues please contact the CIT HelpDesk
Call: 585-245-5588
https://help.geneseo.edu

If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/

Academic Services Operational

Canvas Operational

Degree Works Operational

Geneseo Mobile Operational

KnightWeb Operational

Administrative Systems Operational

APM Advancement Reporting Operational

AppWorx Operational

Argos Operational

Banner Operational

Docuware Operational

PointNClick Electronic Medical Records Operational

Symplicity Residence Operational

Xtender - Banner Document Management System Operational

Navigate Operational

Campus Services Operational

Enterprise Backup Operational

Electronic Locks Operational

SAN (Storage Area Network) Operational

help.geneseo.edu (JIRA) Operational

Printing Operational

VMWare Infrastructure Operational

Telephone Services Operational

Software Center (SCCM) Operational

Microsoft Updates Operational

General Announcement Operational

Network & Wireless Operational

DNS Operational

DHCP Operational

Security Devices Operational

Residence Hall Wired Connectivity Operational

VPN Operational

Wireless Connectivity Operational

Academic/Administrative Wired Connectivity Operational

CAS Server Operational

SUNY Portal Operational

Active Directory Operational

Web Operational

Geneseo Website Operational

Wiki Operational

MyGeneseo Operational

Wordpress (wp.geneseo.edu) Operational

Google Operational

Google Apps Calendar Operational

Google Apps Docs Operational

Google Apps Drive Operational

Google Apps Gmail Operational

Google Apps Sheets Operational

Campus Auxiliary Services (CAS) Operational

FourWinds Digital Signage Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 25, 2020

No incidents reported today.

Feb 24, 2020

Banner Admin Pages are unresponsive

Resolved - This incident has been resolved.
Feb 24, 11:57 EST

Investigating - Banner Admin Pages are unresponsive. We are investigating.
Feb 24, 11:50 EST

Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 21, 2020

No incidents reported.

Feb 20, 2020

No incidents reported.

Feb 19, 2020

No incidents reported.

Feb 18, 2020

Knightweb is not available. There is a problem logging in

Resolved - This incident has been resolved.
Feb 18, 23:34 EST

Investigating - We are currently investigating this issue.
Feb 18, 22:20 EST

Feb 17, 2020

Email Server Delays

Resolved - We have resolved the problem with mail server. The mail queue is processing now, and queued messages should be delivered before noon.
Feb 17, 09:58 EST

Identified - Our email server queue is significantly backed up due to attackers trying to guess users' passwords. Messages sent through our campus mail server will be delayed, including scans from Toshiba devices sent to email. We're working on mitigating these attacks and clearing the queue backlog.
Feb 17, 09:26 EST

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

Microsoft Updates

Completed - Windows updates have been applied.
Feb 13, 06:28 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 04:00 EST

Scheduled - We have approved several security and critical updates for all supported versions of Windows and Office. The updates to our Windows servers will likely require a reboot to apply, which should take place at around 4:00am on Thursday, Febraury 13th, 2020.
Feb 12, 14:27 EST

Feb 12, 2020

Knightweb Single Sign-On Not Working

Resolved - KnightWeb is now available. We apologize for the unexpected downtime.
Feb 12, 11:16 EST

Investigating - The knightweb single sign-on service is currently not working. We are investigating the issue now.
Feb 12, 10:55 EST

Argos Maintenance

Completed - The scheduled maintenance has been completed.
Feb 12, 04:32 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 04:30 EST

Scheduled - The Argos service will be restarted as part of planned maintenance. The will be a very brief interruption during the restart.
Feb 11, 13:06 EST

Feb 11, 2020

Degree Works will be unavailable on Tuesday, February 11 until approximately 10am for scheduled maintenance upgrade.

Completed - The scheduled maintenance has been completed.
Feb 11, 15:00 EST

Update - Degree Works is now available. There are a few cosmetic issue that we will continue to work on regarding the Find Student page and the colors in PDF generation page.
Feb 11, 11:35 EST

Update - Scheduled maintenance is still in progress. The main upgrade was completed but finished late. We are applying localizations now. We are currently estimating we should be finished by 11am, but we will publish updates as the work progresses. The service may not work properly until this work is complete.
Feb 11, 10:13 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 08:00 EST

Scheduled - Degree Works will be unavailable on Tuesday, February 11 from 3am until approximately 10am for scheduled maintenance upgrade. We will send a notification when it does become available.
Feb 10, 13:58 EST

Print Server Issues

Resolved - The restart seems to have resolved the problem. If you submitted a print job to a print queue such as PublicToshibas and do not see it available for release, please resubmit that print job.
Feb 11, 10:56 EST

Update - Restarting PaperCut services did not resolve the issue. We are rebooting the entire server which we hope will address the issue.
Feb 11, 10:32 EST

Update - We're restarting PaperCut print services to attempt to address the outstanding printing issues.
Feb 11, 10:17 EST

Investigating - We are investigating issues with the print server having difficulty processing print jobs, including those submitted via the WebPrint system. We are restarting the WebPrint system currently and hope to be able to address the remaining print server issues shortly.
Feb 11, 10:07 EST

Print server restart

Completed - The scheduled maintenance has been completed.
Feb 11, 10:04 EST

Scheduled - We have identified an issue that is preventing new ID cards from being scanned for releasing print jobs and accessing our printers. We need to restart the printer server to resolve this issue. Print services will be unavailable from approximately 4 - 4:15am tomorrow February 1st.
Jan 31, 14:06 EST

Banner patching and maintenance 2/11

Completed - The scheduled maintenance has been completed.
Feb 11, 09:38 EST

Scheduled - We have the following Banner maintenance scheduled for early morning on 2/11
- Student Outcome Tracking patches in support of Degree Works 5.0.1 SP4 upgrade
- IR Survey changes
- Canvas Load process changes
- KnightWeb link updates in support of Degree Works 5.0.1 SP4 upgrade
- Banner SSO and Extensibility tomcat server restart (banssoprod)
- Banner Admin Pages server cache clear and tomcat server restart (banadminprod1, banadminprod2)
Feb 10, 16:21 EST

Central Auth "Application Not Authorized" Errors

Resolved - We have applied the login timeout change, users should no longer see "Application Not Authorized" errors. If you do receive that error, please contact the CIT Helpdesk at (585) 245-5588 or submit a ticket via our online service desk:
https://jira.geneseo.edu/servicedesk/customer/portal/2
Feb 11, 07:48 EST

Update - We believe we have identified a contributing factor to the "Application Not Authorized" errors and are apply a change tomorrow at 6 AM which we believe will help. Central Auth will be restarted then and some users will need to reauthenticate. We discovered a timeout setting that affects how long users can spend in the Microsoft login system (usually registering account recovery/MFA methods) before their initial login request expires in Central Auth, and will be increasing it to 1 hour.
Feb 10, 09:04 EST

Investigating - We're investigating reports that some users are getting an "Application Not Authorized" error when attempting to log in to the recently upgraded login system. Some users affected by this are able to resolve the error by going directly to https://auth.geneseo.edu/logout, refreshing the page, then attempting to log in again. Others found success by restarting their browser.
Feb 7, 14:06 EST