CIT Geneseo Status
All Systems Operational

About This Site

Welcome to the SUNY Geneseo Status Page for CIT. Here you will find live and historical data on system up-time and maintenance.

If you are experiencing issues please contact the CIT HelpDesk
Call: 585-245-5588
https://help.geneseo.edu

If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/

Academic Services Operational
Canvas ? Operational
Degree Works Operational
Geneseo Mobile ? Operational
KnightWeb ? Operational
Administrative Systems Operational
APM Advancement Reporting ? Operational
AppWorx ? Operational
Argos ? Operational
Banner ? Operational
Docuware ? Operational
PointNClick Electronic Medical Records ? Operational
Symplicity Residence ? Operational
Xtender - Banner Document Management System ? Operational
Navigate ? Operational
Campus Services Operational
Enterprise Backup ? Operational
Electronic Locks Operational
SAN (Storage Area Network) ? Operational
help.geneseo.edu (JIRA) ? Operational
Printing ? Operational
VMWare Infrastructure ? Operational
Telephone Services ? Operational
Software Center (SCCM) ? Operational
Microsoft Updates Operational
General Announcement ? Operational
Network & Wireless Operational
DNS ? Operational
DHCP ? Operational
Security Devices ? Operational
Residence Hall Wired Connectivity ? Operational
VPN ? Operational
Wireless Connectivity ? Operational
Academic/Administrative Wired Connectivity ? Operational
Login Services ? Operational
CAS Server ? Operational
SUNY Portal Operational
Active Directory ? Operational
Web Operational
Geneseo Website ? Operational
Wiki ? Operational
MyGeneseo Operational
Wordpress (wp.geneseo.edu) ? Operational
Google Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Google Apps Drive Operational
Google Apps Gmail Operational
Google Apps Sheets Operational
Campus Auxiliary Services (CAS) Operational
FourWinds Digital Signage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 25, 2020

No incidents reported today.

Feb 24, 2020
Resolved - This incident has been resolved.
Feb 24, 11:57 EST
Investigating - Banner Admin Pages are unresponsive. We are investigating.
Feb 24, 11:50 EST
Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 21, 2020

No incidents reported.

Feb 20, 2020

No incidents reported.

Feb 19, 2020

No incidents reported.

Feb 18, 2020
Resolved - This incident has been resolved.
Feb 18, 23:34 EST
Investigating - We are currently investigating this issue.
Feb 18, 22:20 EST
Feb 17, 2020
Resolved - We have resolved the problem with mail server. The mail queue is processing now, and queued messages should be delivered before noon.
Feb 17, 09:58 EST
Identified - Our email server queue is significantly backed up due to attackers trying to guess users' passwords. Messages sent through our campus mail server will be delayed, including scans from Toshiba devices sent to email. We're working on mitigating these attacks and clearing the queue backlog.
Feb 17, 09:26 EST
Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020
Completed - Windows updates have been applied.
Feb 13, 06:28 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 04:00 EST
Scheduled - We have approved several security and critical updates for all supported versions of Windows and Office. The updates to our Windows servers will likely require a reboot to apply, which should take place at around 4:00am on Thursday, Febraury 13th, 2020.
Feb 12, 14:27 EST
Feb 12, 2020
Resolved - KnightWeb is now available. We apologize for the unexpected downtime.
Feb 12, 11:16 EST
Investigating - The knightweb single sign-on service is currently not working. We are investigating the issue now.
Feb 12, 10:55 EST
Completed - The scheduled maintenance has been completed.
Feb 12, 04:32 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 04:30 EST
Scheduled - The Argos service will be restarted as part of planned maintenance. The will be a very brief interruption during the restart.
Feb 11, 13:06 EST
Feb 11, 2020
Completed - The scheduled maintenance has been completed.
Feb 11, 15:00 EST
Update - Degree Works is now available. There are a few cosmetic issue that we will continue to work on regarding the Find Student page and the colors in PDF generation page.
Feb 11, 11:35 EST
Update - Scheduled maintenance is still in progress. The main upgrade was completed but finished late. We are applying localizations now. We are currently estimating we should be finished by 11am, but we will publish updates as the work progresses. The service may not work properly until this work is complete.
Feb 11, 10:13 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 08:00 EST
Scheduled - Degree Works will be unavailable on Tuesday, February 11 from 3am until approximately 10am for scheduled maintenance upgrade. We will send a notification when it does become available.
Feb 10, 13:58 EST
Resolved - The restart seems to have resolved the problem. If you submitted a print job to a print queue such as PublicToshibas and do not see it available for release, please resubmit that print job.
Feb 11, 10:56 EST
Update - Restarting PaperCut services did not resolve the issue. We are rebooting the entire server which we hope will address the issue.
Feb 11, 10:32 EST
Update - We're restarting PaperCut print services to attempt to address the outstanding printing issues.
Feb 11, 10:17 EST
Investigating - We are investigating issues with the print server having difficulty processing print jobs, including those submitted via the WebPrint system. We are restarting the WebPrint system currently and hope to be able to address the remaining print server issues shortly.
Feb 11, 10:07 EST
Completed - The scheduled maintenance has been completed.
Feb 11, 10:04 EST
Scheduled - We have identified an issue that is preventing new ID cards from being scanned for releasing print jobs and accessing our printers. We need to restart the printer server to resolve this issue. Print services will be unavailable from approximately 4 - 4:15am tomorrow February 1st.
Jan 31, 14:06 EST
Completed - The scheduled maintenance has been completed.
Feb 11, 09:38 EST
Scheduled - We have the following Banner maintenance scheduled for early morning on 2/11
- Student Outcome Tracking patches in support of Degree Works 5.0.1 SP4 upgrade
- IR Survey changes
- Canvas Load process changes
- KnightWeb link updates in support of Degree Works 5.0.1 SP4 upgrade
- Banner SSO and Extensibility tomcat server restart (banssoprod)
- Banner Admin Pages server cache clear and tomcat server restart (banadminprod1, banadminprod2)
Feb 10, 16:21 EST
Resolved - We have applied the login timeout change, users should no longer see "Application Not Authorized" errors. If you do receive that error, please contact the CIT Helpdesk at (585) 245-5588 or submit a ticket via our online service desk:
https://jira.geneseo.edu/servicedesk/customer/portal/2
Feb 11, 07:48 EST
Update - We believe we have identified a contributing factor to the "Application Not Authorized" errors and are apply a change tomorrow at 6 AM which we believe will help. Central Auth will be restarted then and some users will need to reauthenticate. We discovered a timeout setting that affects how long users can spend in the Microsoft login system (usually registering account recovery/MFA methods) before their initial login request expires in Central Auth, and will be increasing it to 1 hour.
Feb 10, 09:04 EST
Investigating - We're investigating reports that some users are getting an "Application Not Authorized" error when attempting to log in to the recently upgraded login system. Some users affected by this are able to resolve the error by going directly to https://auth.geneseo.edu/logout, refreshing the page, then attempting to log in again. Others found success by restarting their browser.
Feb 7, 14:06 EST