CIT Geneseo Status
All Systems Operational

About This Site

Welcome to the SUNY Geneseo Status Page for CIT. Here you will find live and historical data on system up-time and maintenance.

If you are experiencing issues please contact the CIT HelpDesk
Call: 585-245-5588
https://help.geneseo.edu

If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/

Academic Services Operational
Canvas ? Operational
Degree Works Operational
Geneseo Mobile ? Operational
KnightWeb ? Operational
Administrative Systems Operational
APM Advancement Reporting ? Operational
AppWorx ? Operational
Argos ? Operational
Banner ? Operational
Docuware ? Operational
PointNClick Electronic Medical Records ? Operational
Symplicity Residence ? Operational
Xtender - Banner Document Management System ? Operational
Campus Services Operational
Enterprise Backup ? Operational
Electronic Locks Operational
SAN (Storage Area Network) ? Operational
help.geneseo.edu (JIRA) ? Operational
Printing ? Operational
VMWare Infrastructure ? Operational
Telephone Services ? Operational
Software Center (SCCM) ? Operational
Microsoft Updates Operational
General Announcement ? Operational
Network & Wireless Operational
DNS ? Operational
DHCP ? Operational
Security Devices ? Operational
Residence Hall Wired Connectivity ? Operational
VPN ? Operational
Wireless Connectivity ? Operational
Academic/Administrative Wired Connectivity ? Operational
Login Services ? Operational
CAS Server ? Operational
SUNY Portal Operational
Active Directory ? Operational
Web Operational
Geneseo Website ? Operational
Wiki ? Operational
MyGeneseo Operational
Wordpress (wp.geneseo.edu) ? Operational
Google Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Google Apps Drive Operational
Google Apps Gmail Operational
Google Apps Sheets Operational
Campus Auxiliary Services (CAS) Operational
FourWinds Digital Signage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Banner SICAS August and September patch bundle install. See Linda or your Banner developer for release notes.
Also included are Dream Act patch/releases:
- STUDENT Patch 8S19885 (State Certification)
- Student 9.3.2.1.S1
Posted on Oct 10, 16:14 EDT
Past Incidents
Oct 14, 2019

No incidents reported today.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019
Completed - The scheduled maintenance has been completed.
Oct 11, 06:33 EDT
Scheduled - SICAS Banner Admin Common and General upgrades for SQL Export performance
- General patch 8S19896 - GPKYSQL FY_GPTYSQD_TO_GOTYXML() enhanced for CSV Error Recovery
- Admin Common 9.3.1.1.S1
- General 9.3.1.2.S1
Oct 10, 09:19 EDT
Oct 10, 2019
Completed - The scheduled maintenance has been completed.
Oct 10, 09:33 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 04:01 EDT
Scheduled - We have approved several security and critical updates for all supported versions of Windows and Office. The updates to our Windows servers will likely require a reboot to apply, which should take place at around 4:00am on Thursday, October 10th, 2019.
Oct 9, 10:10 EDT
Oct 9, 2019
Resolved - We have completed our testing for today and services are operating properly at this time. We will need to do additional testing in the next day or so to address issues that were uncovered today.
Oct 9, 14:02 EDT
Identified - We are performing troubleshooting to address the brief outage earlier today. We do not expect any more interruptions of service but some slowness or page loading errors could occur as we attempt to fix things.
Oct 9, 10:51 EDT
Completed - We were unable to complete the scheduled load balancer handoff test. We will reschedule it, likely for tomorrow morning.
Oct 9, 06:33 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 06:00 EDT
Scheduled - We will be performing a test handoff of all load-balanced services to a new device this Wednesday morning at 6a. This includes web services such as Central Auth, the campus website, myGeneseo, and all Banner and Knightweb services. Users should not experience more than a few seconds of outage around 6a. If the handoff is not successful we will work to restore services to the original hardware before 7a. If this handoff is successful it will complete our transition to our new load balancer hardware.
Oct 7, 10:16 EDT
Oct 8, 2019
Completed - The scheduled maintenance has been completed.
Oct 8, 06:42 EDT
Scheduled - The following financial aid vouchering patches will be installed early Tues 10/8. Appworx may need to be down during the patch install.
8s19725 - Convert rpryvre.sql to plsql code base
8s19754 - When running rpryvre, a character to number conversion error was seen in the log file.
8s19892 - When running rpryvre, a character to number conversion error.. was seen in the log file.
8s19900 - When tryng to redeposit Pell grant funding (other funds work in the redeposit process), the following error was seen "SOBSEQN_MAXSEQNO not found for SLSCREDEPOSIT."
Related to INC0111585.
Oct 7, 15:21 EDT
Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019
Completed - The handoff was successful; all load-balanced services are now being served on the new hardware.
Oct 4, 06:50 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 06:00 EDT
Scheduled - We will be performing a test handoff of all load-balanced services to a new device this Friday morning at 6a. This includes web services such as Central Auth, the campus website, myGeneseo, and all Banner and Knightweb services. Users should not experience more than a few seconds of outage around 6a. If the handoff is not successful we will work to restore services to the original hardware before 7a.
Oct 1, 11:10 EDT
Oct 3, 2019
Completed - The scheduled maintenance has been completed.
Oct 3, 07:41 EDT
Scheduled - On Thursday morning APM streams objects will be uninstalled from the Banner and APM data warehouse databases. A Banner database restart will be likely during the maintenance window. A restart would impact all Banner services, including KnightWeb, Admin Pages, AppWorks, DegreeWorks, Xtender, etc.
Oct 2, 14:10 EDT
Completed - PaperCut has been successfully upgraded to 19.1.3. Printing and printer accounting services are again available. Please let us know if you find any issues with the upgrade.
Oct 3, 06:52 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 06:01 EDT
Scheduled - We will be upgrading PaperCut to version 19.1 on Thursday, October 3rd, 2019 at 6:00am. Printing and printer account services may be unavailable during the upgrade, which should take less than one hour.
Oct 2, 13:54 EDT
Oct 2, 2019

No incidents reported.

Oct 1, 2019

No incidents reported.

Sep 30, 2019
Resolved - Banner connection issues have been resolved
Sep 30, 10:19 EDT
Update - We are continuing to investigate this issue.
Sep 30, 10:14 EDT
Investigating - We are currently having problems connecting to Banner Admin Pages. We are investigating. If you are connected to Banner Admin Pages, do not log out.
Sep 30, 10:14 EDT