CIT Geneseo Status
All Systems Operational

About This Site

Welcome to the SUNY Geneseo Status Page for CIT. Here you will find live and historical data on system up-time and maintenance.

If you have any questions or are experiencing issues please Ask CIT!
Call: 585-245-5588
Submit Request: https://go.geneseo.edu/askcit

If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/

Academic Services Operational
Canvas ? Operational
Degree Works Operational
Geneseo Mobile ? Operational
KnightWeb ? Operational
Administrative Systems Operational
APM Advancement Reporting ? Operational
AppWorx ? Operational
Argos ? Operational
Banner ? Operational
Docuware ? Operational
PointNClick Electronic Medical Records ? Operational
Symplicity Residence ? Operational
Xtender - Banner Document Management System ? Operational
Navigate ? Operational
COVID Screening Survey ? Operational
Campus Services Operational
Enterprise Backup ? Operational
Electronic Locks Operational
SAN (Storage Area Network) ? Operational
help.geneseo.edu (JIRA) ? Operational
Printing (PaperCut) ? Operational
VMWare Infrastructure ? Operational
Telephone Services ? Operational
Software Center (Config Manager) ? Operational
Microsoft Updates Operational
General Announcement ? Operational
Network & Wireless Operational
90 days ago
99.99 % uptime
Today
DNS ? Operational
DHCP ? Operational
Security Devices ? Operational
Residence Hall Wired Connectivity ? Operational
VPN ? Operational
Wireless Connectivity ? Operational
Academic/Administrative Wired Connectivity ? Operational
Internet Connectivity ? Operational
90 days ago
99.99 % uptime
Today
PCI Network ? Operational
90 days ago
100.0 % uptime
Today
Login Services ? Operational
CAS Server ? Operational
SUNY Portal Operational
Active Directory ? Operational
Web Operational
Geneseo Website ? Operational
Wiki ? Operational
MyGeneseo Operational
Wordpress (wp.geneseo.edu) ? Operational
Google Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Google Apps Drive Operational
Google Apps Gmail Operational
Google Apps Sheets Operational
Campus Auxiliary Services (CAS) Operational
FourWinds Digital Signage Operational
Zoom Operational
Zoom Dashboard & Reporting Operational
Zoom Cloud Recording Operational
Zoom Chat Operational
Zoom Meetings Operational
Zoom Phone Operational
Zoom Web Client Operational
Zoom Web Portal Operational
Zoom Download Center Operational
GitHub Operational
GitHub Git Operations Operational
GitHub Pull Requests Operational
GitHub Visit www.githubstatus.com for more information Operational
GitHub Webhooks Operational
GitHub API Requests Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
PaperCut Upgrade Mar 28, 2023 06:00-08:00 EDT
On campus printing, Webprint, and printing.geneseo.edu will be temporarily unavailable during this time.
Posted on Mar 24, 2023 - 09:23 EDT
Past Incidents
Mar 26, 2023

No incidents reported today.

Mar 25, 2023

No incidents reported.

Mar 24, 2023
Resolved - Our WiFi vendor has admitted that an old bug has resurfaced in our guest WiFi portal and the process of texting out guest WiFI credentials is presently broken. There is no eta for a fix. We have adjusted the portal to display the guest username and password at the end of the sign-up process, and the portal does still send email to a guest registrant. And the HelpDesk can still use the guesthelp portal to assist guests with our WiFi.
Mar 24, 10:02 EDT
Investigating - In the Geneseo Guest portal, the sending of TEXT messages with guest usernames and passwords is not working for ATT & Verizon customers. We do not know if this can be fixed, the behavior of the portal and web system has changed to apply security fixes. We are opening a case with Cisco about this issue.
Mar 22, 09:05 EDT
Resolved - This incident has been resolved.
Mar 24, 09:17 EDT
Investigating - We are investigating issues with the Docuware database that may impact availability.
Mar 24, 08:38 EDT
Completed - The scheduled maintenance has been completed.
Mar 24, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 04:00 EDT
Scheduled - Banner database maintenance (cleanup tasks from Ellucian's install of Finance) and Banner Degreeworks patches will be installed early Friday morning. Appworx may be unavailable during portions of this time.
Mar 23, 19:21 EDT
Mar 23, 2023

No incidents reported.

Mar 22, 2023
Resolved - Our mydevices and guesthelp portals are operational now. Thank you for your patience with this.

The mydevices portal looks different than in the past, but all functionality is present.

Mar 22, 09:04 EDT
Identified - Our vendor has identified the issue and has given us a workaround to restore service. The portals are operational now and users can register devices to gPlay. We hope to have a permanent fix in place by the end of the day tomorrow.
Mar 20, 16:03 EDT
Update - We are still working with the vendor to identify the problem and resolve the issue. We have determined that if we uninstall a critical security patch the portals become active again. However, we need the security patch installed to address several critical vulnerabilities and thus we cannot simply roll back to restore portal functionality. We have provided this information to the vendor and they are continuing to troubleshoot the issue.
Mar 20, 10:39 EDT
Update - We just discovered that the "geneseo guest" wifi portal is also broken.
We do not have an estimate of time to resolution yet.
We are working with our vendor.

Mar 17, 12:54 EDT
Investigating - The mydevices.geneseo.edu and guesthelp.geneseo.edu web portals are down. We currently have a service request open with the vendor to troubleshoot and fix. Users will not be able to register new devices to the gPlay network until this is resolved. Devices that were already registered will continue to work.
Mar 17, 12:27 EDT
Mar 21, 2023

No incidents reported.

Mar 20, 2023
Mar 19, 2023
Completed - The scheduled maintenance has been completed.
Mar 19, 20:03 EDT
Verifying - All Banner services are available, including Knightweb, Admin Pages, Argos, Xtender, Appworx, etc.
Mar 19, 17:43 EDT
Update - Per the Ellucian technical consultant, the estimated completion time is between 4pm and 6pm today.
Mar 19, 10:46 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 00:00 EDT
Scheduled - Ellucian consultants will be installing the Banner Finance product during the weekend of March 18th - 19th. All services that access the Banner database will be unavailable. Services impacted include Banner Admin Pages, KnightWeb, Argos, Appworx, Xtender, myGeneseo portlets that access the Banner database, etc.
Mar 14, 17:27 EDT
Completed - The scheduled maintenance has been completed.
Mar 19, 03:08 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 03:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 17, 11:08 EDT
Mar 18, 2023
Mar 17, 2023
Mar 16, 2023
Completed - The scheduled maintenance has been completed.
Mar 16, 06:06 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 04:00 EDT
Scheduled - We have approved several security and critical updates for all supported versions of Windows and Office. The updates to our Windows servers will likely require a reboot to apply, which should take place at around 4:00am on Thursday, March 16th, 2023.
Mar 15, 15:32 EDT
Mar 15, 2023
Completed - The scheduled maintenance has been completed.
Mar 15, 06:46 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 03:01 EDT
Scheduled - Banner Financial Aid upgrades are scheduled for early morning on Weds 3/15/23. Banner Admin Pages, KnightWeb and Appworx will be impacted.
Mar 14, 13:09 EDT
Mar 14, 2023
Resolved - We found a dead network cable on critical network gear in Letchworth, it has been replaced, services have been restored.
Mar 14, 10:01 EDT
Monitoring - Network hardware failed overnight in South Hall and Letchworth Dining Hall. We have restarted the equipment and restored service in South Hall. We are moving on to Letchworth now.
Mar 14, 08:51 EDT
Investigating - We are experiencing some outages and impacted service for "wired" network connections and phones within South Hall and Letchworth Dining Hall. We are working to restore service. The WiFi network is not impacted by this issue.
Mar 14, 08:33 EDT
Resolved - The wifi performance issue has been fully resolved.
Mar 14, 08:50 EDT
Update - We have implemented a fix on our WiFi network that should prevent the multiple short outages we have been experiencing from happening again. Thank you for your patience as we worked with our vendor.
Feb 9, 16:23 EST
Update - This issue has returned, we have WiFi outages across campus right now. We are opening a priority service request with our vendor.
Feb 8, 10:44 EST
Monitoring - We are looking for evidence of a network issue.
Feb 7, 12:34 EST
Investigating - We are experiencing poor WiFi performance in some campus locations right now (Feb 7, 12:20pm). Cause is unknow, we are investigating.
Feb 7, 12:23 EST
Completed - The scheduled maintenance has been completed.
Mar 14, 07:07 EDT
Update - Moving this upgrade to later this week. We ran into issues installing prerequisite release General 9.3.24.1.3
Mar 14, 07:06 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 03:00 EDT
Scheduled - The following Banner Financial Aid upgrades are scheduled for Tues 3/14/23:

Financial Aid Self-Service 8.41.2
Financial Aid 8.43.1
Financial Aid 8.43.1.1
Financial Aid 8.43.2
Financial Aid 8.43.2.1
Financial Aid 9.3.32.1.2
Financial Aid 8.40.0.19.P
Financial Aid 8.40.0.20.P
Financial Aid Self-Service 8.43.0.1
Financial Aid 8.40.0.21.P
Financial Aid 8.40.0.22.P
Financial Aid 8.43.2.2
Financial Aid 8.43.2.3
Financial Aid 8.43.2.4
Financial Aid Self-Service 8.43.2.2
Financial Aid Self-Service 8.43.2.2.E

https://geneseo.atlassian.net/browse/BAN-6886

Mar 13, 12:49 EDT
Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.