CIT Geneseo Status
All Systems Operational

About This Site

Welcome to the SUNY Geneseo Status Page for CIT. Here you will find live and historical data on system up-time and maintenance.

If you have any questions or are experiencing issues please Ask CIT!
Call: 585-245-5588
Submit Request: https://go.geneseo.edu/askcit

If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/

Uptime over the past 90 days. View historical uptime.
Academic Services Operational
Canvas ? Operational
Degree Works Operational
Geneseo Mobile ? Operational
KnightWeb ? Operational
Administrative Systems Operational
APM Advancement Reporting ? Operational
AppWorx ? Operational
Argos ? Operational
Banner ? Operational
Docuware ? Operational
PointNClick Electronic Medical Records ? Operational
Symplicity Residence ? Operational
Xtender - Banner Document Management System ? Operational
Navigate ? Operational
COVID Screening Survey ? Operational
Campus Services Operational
Enterprise Backup ? Operational
Electronic Locks Operational
SAN (Storage Area Network) ? Operational
help.geneseo.edu (JIRA) ? Operational
Printing (PaperCut) ? Operational
VMWare Infrastructure ? Operational
Telephone Services ? Operational
Software Center (Config Manager) ? Operational
Microsoft Updates Operational
General Announcement ? Operational
Network & Wireless Operational
90 days ago
99.82 % uptime
Today
DNS ? Operational
DHCP ? Operational
Security Devices ? Operational
Residence Hall Wired Connectivity ? Operational
VPN ? Operational
Wireless Connectivity ? Operational
Academic/Administrative Wired Connectivity ? Operational
Internet Connectivity ? Operational
90 days ago
99.86 % uptime
Today
PCI Network ? Operational
90 days ago
99.77 % uptime
Today
Login Services ? Operational
CAS Server ? Operational
SUNY Portal Operational
Active Directory ? Operational
Web Operational
Geneseo Website ? Operational
Wiki ? Operational
MyGeneseo Operational
Wordpress (wp.geneseo.edu) ? Operational
Google Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Google Apps Drive Operational
Google Apps Gmail Operational
Google Apps Sheets Operational
Campus Auxiliary Services (CAS) Operational
FourWinds Digital Signage Operational
Zoom Operational
Zoom Dashboard & Reporting Operational
Zoom Cloud Recording Operational
Zoom Chat Operational
Zoom Meetings Operational
Zoom Phone Operational
Zoom Web Client Operational
Zoom Web Portal Operational
Zoom Download Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 30, 2023

No incidents reported today.

Jan 29, 2023
Knightweb logins failing
Resolved - This incident has been resolved.
Jan 29, 19:55 EST
Monitoring - We restarted SSO services used by knightweb.

Some users with "stale sso" sessions from prior to the outage may still encounter problems. If so, they may have to clear their browser history using the procedures on this self-help page https://wiki.geneseo.edu/display/cit/Clear+Cache+and+Cookies+in+your+Web+Browser
or alternatively visit this logout link https://auth.geneseo.edu/logout to clear our the old stale login session.
Jan 29, 15:59 EST
Investigating - Users are reporting that when they try to open knightweb from my.geneseo.edu they are getting login files with errors like the following:
"com.ellucian.sso.exception.ApplicationException: UDC Id not available"

We are investigating the cause.
Jan 29, 14:40 EST
Website Maintenance
Completed - The scheduled maintenance has been completed.
Jan 29, 03:59 EST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jan 29, 03:59 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 03:00 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 27, 10:37 EST
Jan 28, 2023

No incidents reported.

Jan 27, 2023
Banner Admin Pages connection issues
Resolved - This incident has been resolved.
Jan 27, 08:03 EST
Investigating - We are investigation issues with Banner Admin Pages.
Jan 27, 07:56 EST
Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023
Navigate Login Errors
Resolved - EAB applied the fix necessary and logins are working again.
Jan 24, 09:35 EST
Investigating - Many users are reporting log in errors when attempting to use EAB Navigate. We are in contact with EAB and hope to have a resolution soon.
Jan 24, 08:11 EST
Appworx database maintenance
Completed - The scheduled maintenance has been completed.
Jan 24, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 03:30 EST
Scheduled - Appworx will be unavailable on Tuesday 1/24/23 between 3:30AM and 6:00AM while database maintenance is being performed.
Jan 23, 16:23 EST
Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023
Website Maintenance
Completed - The database service that powers the campus website has been restarted, and the campus website should now be available again.
Jan 19, 06:34 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 06:31 EST
Scheduled - The campus website will be briefly unavailable tomorrow, January 19th, some time between 6:30 and 6:45. We are restarting its underlying database service to apply a persistent configuration change to better survive higher traffic volumes.
Jan 18, 13:22 EST
Jan 18, 2023

No incidents reported.

Jan 17, 2023
Appworx database maintenance
Completed - The scheduled maintenance has been completed.
Jan 17, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 04:00 EST
Scheduled - Appworx will be unavailable between 4am and 6am in order to perform database maintenance related to the upcoming Oracle database upgrade.
Jan 16, 14:29 EST
Jan 16, 2023

No incidents reported.

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