CIT Geneseo Status
All Systems Operational

About This Site

Welcome to the SUNY Geneseo Status Page for CIT. Here you will find live and historical data on system up-time and maintenance.

If you are experiencing issues please contact the CIT HelpDesk
Call: 585-245-5588
https://help.geneseo.edu

If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/

Academic Services Operational
Canvas ? Operational
Degree Works Operational
Geneseo Mobile ? Operational
KnightWeb ? Operational
Administrative Systems Operational
APM Advancement Reporting ? Operational
AppWorx ? Operational
Argos ? Operational
Banner ? Operational
Docuware ? Operational
PointNClick Electronic Medical Records ? Operational
Symplicity Residence ? Operational
Xtender - Banner Document Management System ? Operational
Campus Services Operational
Enterprise Backup ? Operational
Electronic Locks Operational
SAN (Storage Area Network) ? Operational
help.geneseo.edu (JIRA) ? Operational
Printing ? Operational
VMWare Infrastructure ? Operational
Telephone Services ? Operational
Software Center (SCCM) ? Operational
Microsoft Updates Operational
General Announcement ? Operational
Network & Wireless Operational
DNS ? Operational
DHCP ? Operational
Security Devices ? Operational
Residence Hall Wired Connectivity ? Operational
VPN ? Operational
Wireless Connectivity ? Operational
Academic/Administrative Wired Connectivity ? Operational
Login Services ? Operational
CAS Server ? Operational
SUNY Portal Operational
Active Directory ? Operational
Web Operational
Geneseo Website ? Operational
Wiki ? Operational
MyGeneseo Operational
Wordpress (wp.geneseo.edu) ? Operational
Google Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Google Apps Drive Operational
Google Apps Gmail Operational
Google Apps Sheets Operational
Campus Auxiliary Services (CAS) Operational
FourWinds Digital Signage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 25, 2020

No incidents reported today.

Jan 24, 2020

No incidents reported.

Jan 23, 2020

No incidents reported.

Jan 22, 2020
Resolved - Spring 2020 printer accounting credits have now been applied. If you still notice any issue with your balance, please let us know.
Jan 22, 15:54 EST
Investigating - There was an issue with the process that applies printing credits for the Spring semester. We are looking into the problem now, and credits should be applied later this afternoon.
Jan 22, 12:19 EST
Completed - The scheduled maintenance has been completed.
Jan 22, 12:18 EST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jan 22, 12:18 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 04:00 EST
Scheduled - We have approved several security and critical updates for all supported versions of Windows and Office. The updates to our Windows servers will likely require a reboot to apply, which should take place at around 4:00am on Thursday, January 16th, 2020.
Jan 15, 12:49 EST
Jan 21, 2020
Completed - The scheduled maintenance has been completed.
Jan 21, 06:51 EST
Scheduled - The following Banner production installs scheduled for early Tuesday morning:

- Financial Aid releases and patches:
https://jira.geneseo.edu/browse/BAN-3698

- IR Course Evaluation updates:
https://jira.geneseo.edu/projects/CITSD/queues/custom/13/CITSD-79120

- Identity Management changes:
https://jira.geneseo.edu/browse/BAN-3718
Jan 20, 10:57 EST
Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020
Completed - The upgrade has been postponed.
Jan 17, 15:45 EST
Scheduled - EMS is currently unavailable while it is being upgraded.
Jan 17, 14:11 EST
Jan 16, 2020
Completed - PaperCut has been successfully upgraded to version 19.2. Printing and printer accounting services are available.
Jan 16, 06:42 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 06:00 EST
Scheduled - We will be upgrading PaperCut to version 19.2 on Thursday, January 16th, 2020 at 6:00am. Printing and printer account services may be unavailable during the upgrade, which should take less than one hour.
Jan 15, 13:22 EST
Completed - The scheduled maintenance has been completed.
Jan 16, 06:09 EST
Scheduled - KnightWeb, Banner, Appworx, DocuWare, HRMS time accruals, Xtender, printing, and misc databases will be unavailable early Thursday morning while the servers that run the Oracle databases are rebooted. We plan to have everything available by 7am.
Jan 15, 07:52 EST
Jan 15, 2020
Completed - The scheduled maintenance has been completed.
Jan 15, 06:31 EST
Scheduled - Banner Accounts Receivable will be upgraded to version 9.3.0.7.S1. We will also be applying a few misc Banner patches. Banner Admin Pages will be unavailable during the deployment phase of the upgrades.
Jan 7, 16:03 EST
Completed - The scheduled maintenance has been completed.
Jan 15, 06:16 EST
Scheduled - PaperCut will be unavailable as we upgrade the back end Oracle database to version 12c. Expect outages for printing and printer accounting until the upgrade is complete.
Jan 14, 09:40 EST
Completed - The scheduled maintenance has been completed.
Jan 15, 05:43 EST
Scheduled - Argos 6.4 upgrade. Argos will be unavailable during the maintenance window.
Jan 7, 16:00 EST
Jan 14, 2020
Completed - The scheduled maintenance has been completed.
Jan 14, 11:53 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 09:11 EST
Scheduled - A DocuWare version 7.2 upgrade is scheduled for Tuesday, 1/14/2020. Toshiba will be assisting with the upgrade activities, which will require us to perform portions of the upgrade during regular business hours. Docuware will be unavailable after 5pm on Monday, 1/13 until approximately noon on 1/14.

You will be prompted to upgrade your Docuware Desktop Apps application the first time it is launched after the upgrade. if the software does not update correctly you may reference this knowledge base article from Docuware:
https://support.docuware.com/en-us/knowledgebase/article/KBA-35786

If you have problems with Docuware after the upgrade, please contact the Helpdesk for assistance by calling (585) 245-5588 or by visiting our online service desk:
https://jira.geneseo.edu/servicedesk/customer/portal/2

On Tuesday evening 1/21/2020, DocuWare will be migrated to a new backend server. It will be unavailable after 5pm. This portion of the upgrade should be transparent to you.
Jan 13, 08:10 EST
Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020
Completed - The scheduled maintenance has been completed.
Jan 11, 04:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 03:31 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 10, 15:47 EST