CIT Geneseo Status

All Systems Operational

About This Site

Welcome to the SUNY Geneseo Status Page for CIT. Here you will find live and historical data on system up-time and maintenance.

If you are experiencing issues please contact the CIT HelpDesk
Call: 585-245-5588
https://help.geneseo.edu

If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/

Uptime over the past 90 days. View historical uptime.

Academic Services Operational

Canvas Operational

Degree Works Operational

Geneseo Mobile Operational

KnightWeb Operational

Administrative Systems Operational

APM Advancement Reporting Operational

AppWorx Operational

Argos Operational

Banner Operational

Docuware Operational

PointNClick Electronic Medical Records Operational

Symplicity Residence Operational

Xtender - Banner Document Management System Operational

Navigate Operational

COVID Screening Survey Operational

Campus Services Operational

Enterprise Backup Operational

Electronic Locks Operational

SAN (Storage Area Network) Operational

help.geneseo.edu (JIRA) Operational

Printing (PaperCut) Operational

VMWare Infrastructure Operational

Telephone Services Operational

Software Center (Config Manager) Operational

Microsoft Updates Operational

General Announcement Operational

Network & Wireless Operational

90 days ago

99.55 % uptime

Today

DNS Operational

DHCP Operational

Security Devices Operational

Residence Hall Wired Connectivity Operational

VPN Operational

Wireless Connectivity Operational

Academic/Administrative Wired Connectivity Operational

Internet Connectivity Operational

90 days ago

99.55 % uptime

Today

CAS Server Operational

SUNY Portal Operational

Active Directory Operational

Web Operational

Geneseo Website Operational

Wiki Operational

MyGeneseo Operational

Wordpress (wp.geneseo.edu) Operational

Google Operational

Google Apps Calendar Operational

Google Apps Docs Operational

Google Apps Drive Operational

Google Apps Gmail Operational

Google Apps Sheets Operational

Campus Auxiliary Services (CAS) Operational

FourWinds Digital Signage Operational

Zoom Operational

Zoom Dashboard & Reporting Operational

Zoom Cloud Recording Operational

Zoom Chat Operational

Zoom Meetings Operational

Zoom Phone Operational

Zoom Web Client Operational

Zoom Web Portal Operational

Zoom Download Center Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

License Server Restart Scheduled Sep 24, 06:00-06:10 EDT

Our central license server will restart tomorrow morning at 6 am to apply registry changes. Software licenses managed by this server will be unavailable for about 10 minutes as the server restarts.
Posted on Sep 23, 16:29 EDT

Past Incidents

Sep 24, 2021

No incidents reported today.

Sep 23, 2021

Selected services impacted by VM infrastructure network switch maintenance

Resolved - We believe all the issues related to this morning's maintenance have been resolved.
Sep 23, 15:30 EDT

Investigating - We discovered some problems with specific services following this morning's "VM infrastructure network switch" maintenance. We discovered AppWorx and Active Directory Services were impacted so far. We have resolved the problems we discovered and we are continuing to monitor the situation. Please contact the CIT HelpDesk if you discover any services that are not working as expected.
Sep 23, 08:35 EDT

Software upgrade on VM infrastructure network switches

Completed - The scheduled maintenance has been completed.
Sep 23, 07:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 06:00 EDT

Scheduled - We will be upgrading the software on the network switches that provide service to ESX1, Storage 1 and Storage 2. This maintenance has the potential to cause a network outage for any VM hosted on ESX1.
Sep 20, 15:03 EDT

Sep 22, 2021

Network Outage in Newton Lecture Halls

Resolved - A failed battery backup unit caused a power outage to the network switch. Power has been restored and all services are now operational.
Sep 22, 09:20 EDT

Investigating - We have a network switch down in Newton causing a wireless outage in some of the lecture halls. We are investigating now.
Sep 22, 09:00 EDT

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

Printing Outage

Resolved - This is officially resolved and printing is stable.
Sep 17, 12:01 EDT

Monitoring - The print server has been rebooted and is again operational. We will continue to monitor jobs and print queues for any other issues.
Sep 17, 09:45 EDT

Investigating - We are experiencing another outage and are currently investigating possible causes.
Sep 17, 09:37 EDT

Monitoring - We have identified the source of the outage as a Windows update installed early this morning. We have since rolled the update back and printing seems to be operational again. Please contact the HelpDesk at 585-245-5588 with any issues. All jobs will need to be resent to the printer. We will continue to monitor jobs and print queues this morning.
Sep 17, 09:04 EDT

Update - We are continuing to investigate this issue.
Sep 17, 08:55 EDT

Investigating - We are currently investigating an outage where users are unable to print successfully.
Sep 17, 08:42 EDT

Web Print Outage Resolved

Resolved - After receiving reports of problems with Web Print, we have resolved an issue preventing Web Print from sending jobs through the PublicToshibas print queue. Web Print services should now be working properly. Please notify us of any further issues.
Sep 17, 07:32 EDT

Sep 16, 2021

Microsoft Updates

Completed - The scheduled maintenance has been completed.
Sep 16, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 04:01 EDT

Scheduled - We have approved several security and critical updates for all supported versions of Windows and Office. The updates to our Windows servers will likely require a reboot to apply, which should take place at around 4:00am on Thursday, September 16th, 2021.
Sep 15, 15:28 EDT

Sep 15, 2021

No incidents reported.

Sep 14, 2021

Disk array maintenance in primary campus domain name server

Completed - The scheduled maintenance has been completed.
Sep 14, 07:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 06:30 EDT

Scheduled - One of the disks has failed in the primary server on campus that translates internet names into digital addresses. We will be doing disk repair. Impact to campus should be almost nothing as the backup servers are running properly.
Sep 13, 16:08 EDT

Sep 13, 2021

No incidents reported.

Sep 12, 2021

Banner and KnightWeb upgrades

Completed - The scheduled maintenance has been completed.
Sep 12, 10:06 EDT

Update - With the exception of some SICAS patches, all releases have been installed.
Sep 11, 15:41 EDT

Update - Banner and KnightWeb maintenance has been extended due to issues encountered during the upgrades. We hope to have KnightWeb available by 2pm.
Sep 11, 11:03 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 01:00 EDT

Scheduled - A very large set of Banner upgrades will be installed early Saturday morning. All Banner related services including Banner Admin Pages, KnightWeb, Argos Banner reporting, AppWorks, Xtender, etc. will be unavailable. We hope to be finished by 9am Saturday morning, but some outages may be extended until noon.

Student 8.20.1
Student 8.21
Student 8.21.0.E
General 8.12.0.3.P
General 8.12.0.5.P
General 8.12.0.7.P
General 8.12.0.9.P
Banner Extensibility 9.8
General 8.12.0.10.P
Student 8.20.0.21.P
Student 8.20.0.27.P
Web Tailor 8.9.1.2
Web Tailor 8.9.1.3
Web Tailor 8.9.1.3.E
Student 8.18.0.40.P
Stuweb 8.7.2.10.P
DB Upgrade 9.23
General 8.13.E
General 8.13.S
Student 8.21.S
Student 8.21.0.1 (pcr-000179198_stu8210001)
Student 8.21.0.1.E
Financial Aid 8.40.S
Financial Aid 8.40.0.2.P
Financial Aid 8.40.0.1.P
General 8.13.1
Financial Aid 8.40.1
Financial Aid 8.40.1.1
General 8.13.0.2.P
ARSYS 8.8
ARSYS 8.8.S
StuWeb 8.7.4.S
Student 8.20.0.32.P
Student Admin 9.3.5.5.S
Student 8.21.0.1.P
Student 8.21.1
Student 8.21.1.1 (pcr-000179643_stu8210101)
Student 8.21.1.E
Admin Common 9.3.1.4.S
Application Navigator 3.4
ARSYS 9.3.0.11.S
Admin Common 9.3.25
General 8.13.1.E
BAM - Banner Access Management 9.3.18
General 9.3.20
Financial Aid 9.3.26.1.1
General 8.13.0.1.P
General 9.3.10.2.E
ARSYS 9.3.18
Student 9.3.5.6.S
Student 9.3.10.14.E
Student 9.3.2.4
DB Upgrade 9.23.0.1
Student 8.21.0.2.P
Financial Aid 8.38.0.25.P
General SSB 9.8
Student SSB 9.16.1.1
Student SSB 9.16.1.1.E.1
Registration SSB 9.21
Registration SSB 9.21.E.1
Faculty SSB 9.14
General 8.13.0.3.P
General 8.12.0.13.P
Student 8.21.0.3.P
Financial Aid 8.40.0.3.P
Extensibility 9.9
Student 8.21.0.4.P
Financial Aid 8.40.0.4.P
Sep 9, 10:07 EDT

Sep 11, 2021

Sep 10, 2021

No incidents reported.

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