SUNY Geneseo Status
Update - A large number of servers were unable to retrieve update from the WSUS server during the maintenance window this morning, so they will now reboot at around 4:00am tomorrow, February 16th to install the updates.
Feb 15, 06:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 04:00 EST
Scheduled - We have approved several security and critical updates for all supported versions of Windows and Office. The updates to our Windows servers will likely require a reboot to apply, which should take place at around 4:00am on Thursday, February 15th, 2018.
Investigating - We have become aware of damaged network cables that service the Saratoga townhouses, specifically: units 37-44. So far this damage has only degraded wireless performance in those units only. We will begin testing the wired network in those units in order to determine any wired outages.
Dec 21, 08:39 EST
Update - We have clearly identified that many of the phone lines inside the cable are damaged beyond repair. We are beginning to research repair options.
Dec 4, 14:15 EST
Identified - Contractors working on the underground infrastructure project in the Sturges quad have damaged the cable that provides traditional voice telephone service to analog devices in Allegany, Wyoming, Genesee, Ontario, Erie, and Letchworth. This may be impacting fax lines, ATMs, gas meters, and emergency phones. We are still investigating to understand the full impact of the damage. VoIP telephones are not impacted by this issue.
Dec 4, 10:40 EST

About This Site

Welcome to the SUNY Geneseo Status Page for CIT. Here you will find live and historical data on system up-time and maintenance.

If you are experiencing issues please contact the CIT HelpDesk
Call: 585-245-5588
https://help.geneseo.edu

If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/

Academic Services Operational
Canvas   ? Operational
Degree Works   Operational
Geneseo Mobile   ? Operational
KnightWeb   ? Operational
Administrative Systems Operational
APM Advancement Reporting   ? Operational
AppWorx   ? Operational
Argos   ? Operational
Banner   ? Operational
Docuware   ? Operational
PointNClick Electronic Medical Records   ? Operational
Symplicity Residence   ? Operational
Xtender - Banner Document Management System   ? Operational
Campus Services Operational
Enterprise Backup   ? Operational
Electronic Locks   Operational
SAN (Storage Area Network)   ? Operational
help.geneseo.edu (JIRA)   ? Operational
Printing   ? Operational
VMWare Infrastructure   ? Operational
Telephone Services   ? Operational
Software Center (SCCM)   ? Operational
Microsoft Updates   Operational
Network & Wireless Operational
DNS   ? Operational
DHCP   ? Operational
Security Devices   ? Operational
Residence Hall Wired Connectivity   ? Operational
VPN   ? Operational
Wireless Connectivity   ? Operational
Academic/Administrative Wired Connectivity   ? Operational
Login Services ? Operational
CAS Server   ? Operational
SUNY Portal   Operational
Active Directory   ? Operational
Web Operational
Geneseo Website   ? Operational
Wiki   ? Operational
MyGeneseo   Operational
Google Operational
Google Apps Calendar   Operational
Google Apps Docs   Operational
Google Apps Drive   Operational
Google Apps Gmail   Operational
Google Apps Sheets   Operational
Campus Auxiliary Services (CAS) Operational
FourWinds Digital Signage   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - The campus telephone company is changing how calls come on to the campus. Work begins at 11 pm on Saturday, February 23 and continues until 5 am on Sunday, February 24. Incoming calls may not connect during this time. Outgoing calls will not be impacted.
Feb 20, 11:06 EST
Scheduled - On 2/24/18 the college will migrate our current telephone numbers to new inbound circuits. This is scheduled to occur overnight, between 23:00 hrs on 2/24 and 06:00 hrs 02/25. Windstream has asked for a six-hour window for this work but does not believe the work will take much longer than an hour. Calls from off camps into campus will not connect during this time, but outgoing calls will connect normally.
Jan 25, 13:36 EST
Past Incidents
Feb 22, 2018
Completed - The scheduled maintenance has been completed.
Feb 22, 21:47 EST
Scheduled - Weblogic maintenance
Feb 22, 16:10 EST
Feb 21, 2018

No incidents reported.

Feb 20, 2018

No incidents reported.

Feb 19, 2018
Between 1am and 6am on Monday 2/19 we had intermittent connection issues with KnightWeb and Banner forms. The issue has been resolved and root cause has been determined.
Feb 19, 07:05 EST
Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 16, 2018

No incidents reported.

Feb 15, 2018
Completed - The driver issue has been resolved. Print server maintenance is now complete.
Feb 15, 08:48 EST
Update - Access to virtual/cloud queues has been restored. There is a minor driver issue that is currently being worked on, however that issue should not impact the ability to print.
Feb 15, 08:06 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 06:00 EST
Scheduled - The print server will be undergoing maintenance to fix an issue with printing in the Residence Halls. While most printing and accounting services will be available during this time. The use of virtual/cloud queues, such as PublicToshibas, DepartmentToshibas, and ResidenceHalls, will be unavailable while the maintenance is ongoing.
Feb 14, 13:00 EST
Feb 14, 2018

No incidents reported.

Feb 13, 2018

No incidents reported.

Feb 12, 2018

No incidents reported.

Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.

Feb 9, 2018

No incidents reported.

Feb 8, 2018
Resolved - Papercut has been restored to service.
Feb 8, 09:10 EST
Investigating - Papercut appears to be down due to a problem talking to its database.
Feb 8, 08:50 EST