CIT Geneseo Status
All Systems Operational

About This Site

Welcome to the SUNY Geneseo Status Page for CIT. Here you will find live and historical data on system up-time and maintenance.

If you are experiencing issues please contact the CIT HelpDesk
Call: 585-245-5588
https://help.geneseo.edu

If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/

Academic Services Operational
Canvas ? Operational
Degree Works Operational
Geneseo Mobile ? Operational
KnightWeb ? Operational
Administrative Systems Operational
APM Advancement Reporting ? Operational
AppWorx ? Operational
Argos ? Operational
Banner ? Operational
Docuware ? Operational
PointNClick Electronic Medical Records ? Operational
Symplicity Residence ? Operational
Xtender - Banner Document Management System ? Operational
Navigate ? Operational
Campus Services Operational
Enterprise Backup ? Operational
Electronic Locks Operational
SAN (Storage Area Network) ? Operational
help.geneseo.edu (JIRA) ? Operational
Printing ? Operational
VMWare Infrastructure ? Operational
Telephone Services ? Operational
Software Center (SCCM) ? Operational
Microsoft Updates Operational
General Announcement ? Operational
Network & Wireless Operational
DNS ? Operational
DHCP ? Operational
Security Devices ? Operational
Residence Hall Wired Connectivity ? Operational
VPN ? Operational
Wireless Connectivity ? Operational
Academic/Administrative Wired Connectivity ? Operational
Login Services ? Operational
CAS Server ? Operational
SUNY Portal Operational
Active Directory ? Operational
Web Operational
Geneseo Website ? Operational
Wiki ? Operational
MyGeneseo Operational
Wordpress (wp.geneseo.edu) ? Operational
Google Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Google Apps Drive Operational
Google Apps Gmail Operational
Google Apps Sheets Operational
Campus Auxiliary Services (CAS) Operational
FourWinds Digital Signage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be altering the Self-Service Password reset requirements at today. Users should not see any interruption of service from this change. People will no only be required to use one method to reset their Geneseo Password. In addition, security questions will longer an accepted method of resetting your password.
Posted on May 7, 11:00 EDT
Past Incidents
Jul 5, 2020

No incidents reported today.

Jul 4, 2020

No incidents reported.

Jul 3, 2020
Completed - The scheduled maintenance has been completed.
Jul 3, 05:37 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 05:20 EDT
Scheduled - The knightweb service is going to be updated and restarted to help address stability issues observed since the recent application upgrades.
Jul 3, 05:15 EDT
Jul 2, 2020
Completed - The scheduled maintenance has been completed.
Jul 2, 07:44 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 06:19 EDT
Scheduled - We are upgrading JIRA and Confluence to their latest versions. Release notes are below. I have called out any changes I think are more interesting.

Major Changes:
Sharing and Permission management UI change in Wiki to make it easier to use (Confluence)
Permission Checker (Confluence)
Widget Connector makeover (Confluence)
OAuth 2.0 sign in for mail servers, this is required to continue to support email creation of tickets. (JIRA)
Managing multiple issues at once with bulk actions on the service desk interface (JIRA)
Release notes:
Confluence:
7.3 Release Notes - https://confluence.atlassian.com/doc/confluence-7-3-release-notes-983794557.html
7.4 Release Notes - https://confluence.atlassian.com/doc/confluence-7-4-release-notes-994312218.html
7.5 Release Notes - https://confluence.atlassian.com/doc/confluence-7-5-release-notes-1001823832.html
JIRA
JIRA Core 8.7 - https://confluence.atlassian.com/jiracore/jira-core-8-7-x-release-notes-990550456.html
JIRA Core 8.8 - https://confluence.atlassian.com/jiracore/jira-core-8-8-x-release-notes-994314904.html
JIRA Core 8.9 - https://confluence.atlassian.com/jiracore/jira-core-8-9-x-release-notes-1005784268.html
JIRA Core 8.10 - https://confluence.atlassian.com/jiracore/jira-core-8-10-x-release-notes-1005343732.html

JIRA Service Desk:
JIRA Service Desk 4.7 - https://confluence.atlassian.com/servicedesk/jira-service-desk-4-7-x-release-notes-987143432.html
JIRA Service Desk 4.8 - https://confluence.atlassian.com/servicedesk/jira-service-desk-4-8-x-release-notes-996707738.html
JIRA Service Desk 4.9 - https://confluence.atlassian.com/servicedesk/jira-service-desk-4-9-x-release-notes-1005326200.html
JIRA Service Desk 4.10 - https://confluence.atlassian.com/servicedesk/jira-service-desk-4-10-x-release-notes-1005341516.html

JIRA Software:
JIRA Software 8.7 - https://confluence.atlassian.com/jirasoftware/jira-software-8-7-x-release-notes-990550432.html
JIRA Software 8.8 - https://confluence.atlassian.com/jirasoftware/jira-software-8-8-x-release-notes-994314852.html
JIRA Software 8.9 - https://confluence.atlassian.com/jirasoftware/jira-software-8-9-x-release-notes-1003522922.html
JIRA Software 8.10 - https://confluence.atlassian.com/jirasoftware/jira-software-8-10-x-release-notes-1004948108.html
Jul 2, 06:17 EDT
Jul 1, 2020

No incidents reported.

Jun 30, 2020
Resolved - Registration and KnightWeb are available. We are continuing to monitor, investigate, and work with our vendor to troubleshoot.
Jun 30, 16:57 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 30, 14:27 EDT
Update - KnightWeb and registration are available again. We are continuing to monitor.
Jun 30, 13:30 EDT
Update - We will be restarting the KnightWeb services within the next few minutes. KnightWeb will be down for approximately 5-10 minutes.
Jun 30, 13:06 EDT
Update - The KnightWeb applications, including Registration are available again. Unfortunately the environment is very unstable right now. We are continuing to work with other SUNY teams and our vendor.
Jun 30, 12:32 EDT
Investigating - Registration and all Banner Self-Service (KnightWeb) applications are down. We continue to investigate.
Jun 30, 12:08 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 30, 11:37 EDT
Update - Registration is currently available. We have contacted the vendor and are trying one possible fix that was found on the vendor support site. We are continuing to monitor the situation and will work with the vendor to confirm root cause.
Jun 30, 11:30 EDT
Investigating - Registration is currently down. We are investigating.
Jun 30, 10:47 EDT
Jun 29, 2020

No incidents reported.

Jun 28, 2020
Completed - The scheduled maintenance has been completed.
Jun 28, 08:21 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 05:00 EDT
Scheduled - We will be installing a large number of Banner and Knightweb (Banner Self-Service) releases this Sunday.
Banner DB Upgrade 9.19
General 8.12
StudentRegistrationSsb 9.16
StudentSelfService 9.11
FacultySelfService 9.10
GeneralSelfService 9.4
BannerExtensibility 9.6
SSOManager 8.4.1
Student 8.19.S
Student 8.19.1
Student 8.19.1.E
Student SelfService 9.11.1.1
Student SelfService 9.11.1.1.E.1
The releases have been installed in the devl instance and undergoing testing for quite a while. Check your past emails from Linda for details.

The installation process is going to require downtime from 3am-7am this coming Sunday, June 28th. We are sorry about the length of the outage, but the size of this installation makes it unavoidable. We tried to pick a time that would give the least impact. We tried to review the calendar to avoid any critical campus events.
Please contact myself or Linda as soon as possible of you have any questions or concerns.
Sincerely,
Paul
Jun 25, 12:08 EDT
Jun 27, 2020
Resolved - This incident has been resolved.
Jun 27, 15:21 EDT
Investigating - The CIT Online Service Desk (Jira) is unresponsive. It may be down for several hours.
Jun 27, 14:49 EDT
Jun 26, 2020
Resolved - This incident has been resolved.
Jun 26, 10:52 EDT
Investigating - We are currently investigating this issue.
Jun 26, 09:17 EDT
Jun 25, 2020
Resolved - This incident has been resolved.
Jun 25, 08:26 EDT
Investigating - We are currently working on myGeneseo 500 error issue.
Jun 25, 08:07 EDT
Completed - The scheduled maintenance has been completed.
Jun 25, 08:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 06:02 EDT
Scheduled - We will be pushing updates and bug fixes for myGeneseo. myGeneseo may be down at times.
Jun 24, 10:06 EDT
Jun 24, 2020

No incidents reported.

Jun 23, 2020
Resolved - Our Central Auth service should be back to full strength now. We've allocated additional resources to the service and implemented more robust health checks to redirect traffic away from misbehaving backend servers.
Jun 23, 10:23 EDT
Identified - We have received multiple reports of authentication issues for various web services. We are performing rolling restarts of our CAS servers to address the problem.
Jun 23, 09:45 EDT
Completed - The scheduled maintenance has been completed.
Jun 23, 06:00 EDT
Scheduled - The Banner SICAS April patch bundle will be installed between 5am and 7am. Appworx will be down for the first hour.

Releases to be installed:
General 9.3.1.4.S1
Student 9.3.4.0.S1
General 8.11.0.1.P (SICAS April Patch Bundle)
Jun 22, 15:09 EDT
Jun 22, 2020
Completed - The NetApp MetroCluster Data ONTAP 9.5 upgrade has been completed.
Jun 22, 06:48 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 05:00 EDT
Scheduled - We will be upgrading our MetroCluster to Data ONTAP version 9.5P12. Nodes in our MetroCluster will be upgraded one at a time, so there should be no interruption of service beyond disconnected sessions from the \\files server momentarily when each node reboots.
Jun 17, 14:16 EDT
Jun 21, 2020

No incidents reported.