CIT Geneseo Status

All Systems Operational

About This Site

Welcome to the SUNY Geneseo Status Page for CIT. Here you will find live and historical data on system up-time and maintenance.

If you are experiencing issues please contact the CIT HelpDesk
Call: 585-245-5588
https://help.geneseo.edu

If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/

Academic Services Operational

Canvas Operational

Degree Works Operational

Geneseo Mobile Operational

KnightWeb Operational

Administrative Systems Operational

APM Advancement Reporting Operational

AppWorx Operational

Argos Operational

Banner Operational

Docuware Operational

PointNClick Electronic Medical Records Operational

Symplicity Residence Operational

Xtender - Banner Document Management System Operational

Navigate Operational

Campus Services Operational

Enterprise Backup Operational

Electronic Locks Operational

SAN (Storage Area Network) Operational

help.geneseo.edu (JIRA) Operational

Printing Operational

VMWare Infrastructure Operational

Telephone Services Operational

Software Center (SCCM) Operational

Microsoft Updates Operational

General Announcement Operational

Network & Wireless Operational

DNS Operational

DHCP Operational

Security Devices Operational

Residence Hall Wired Connectivity Operational

VPN Operational

Wireless Connectivity Operational

Academic/Administrative Wired Connectivity Operational

CAS Server Operational

SUNY Portal Operational

Active Directory Operational

Web Operational

Geneseo Website Operational

Wiki Operational

MyGeneseo Operational

Wordpress (wp.geneseo.edu) Operational

Google Operational

Google Apps Calendar Operational

Google Apps Docs Operational

Google Apps Drive Operational

Google Apps Gmail Operational

Google Apps Sheets Operational

Campus Auxiliary Services (CAS) Operational

FourWinds Digital Signage Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Changes to Self-Service Password Reset May 7, 13:15-13:30 EDT

We will be altering the Self-Service Password reset requirements at today. Users should not see any interruption of service from this change. People will no only be required to use one method to reset their Geneseo Password. In addition, security questions will longer an accepted method of resetting your password.
Posted on May 7, 11:00 EDT

Past Incidents

Jun 2, 2020

No incidents reported today.

Jun 1, 2020

Rolling Restarts of Active Directory Servers

Completed - All Active Directory servers have been restarted and are presenting valid intermediate certificates. Thank you for your patience as we restarted those servers.
Jun 1, 12:24 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 11:46 EDT

Scheduled - We will be performing rolling restarts of our Active Directory servers starting at 11:45. Users may experience intermittent authentication failures connecting to things like \\files or their domain-bound computers while this is happening. Please wait a few minutes and try again if you do experience an error. The purpose of these restarts is to remove an expired intermediate certificate which is preventing some clients from establishing a secure connection with our Active Directory servers. We will provide an update when all affected servers have been restarted.
Jun 1, 11:37 EDT

Mac Configuration Issues

Resolved - The issue causing the odd behavior on clients was identified and corrected. Macs experiencing issues will get their config profiles back the next time they check in with the Mac Desktop Management server, usually within an hour.
Jun 1, 11:25 EDT

Investigating - An issue between our inventory and Mac desktop management tool, JAMF, is causing some configuration profiles to de-scope from machines, which is causing some minor unexpected behavior.
Jun 1, 09:38 EDT

May 31, 2020

No incidents reported.

May 30, 2020

my.geneseo.edu and www directory page are not working

Resolved - The issue has been resolved and all the impacted web services should be working properly now. This minimally included my.geneseo.edu, www directory page, Slate CRM, SUNY services, library database pages, and other services that use SAML Single sign-on.

We are sorry for any impacts this caused you.
May 30, 12:00 EDT

Update - The problem is also impacting any services that relies on Geneseo's SimpleSAML single sign-on which includes the Slate CRM, SUNY services, and others. The root cause appears to be a problem with an encryption certificate for the Active Directory service. We are working to try to resolve the problem.
May 30, 10:55 EDT

Investigating - The my.geneseo.edu and www directory services are not working. It is possible other web services are impacted as well as the error appears related to directory services.
May 30, 10:17 EDT

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.

May 20, 2020

No incidents reported.

May 19, 2020

Banner Admin Pages unresponsive

Resolved - Banner Admin Pages are now available
May 19, 16:12 EDT

Investigating - Banner Admin Pages unresponsive. We are investigating.
May 19, 16:02 EDT