CIT Geneseo Status
Update - All upgrades and new product installs are complete with the exception of the HEDM EVENTS and CDCADMIN optional steps of the Ethos API DB Upgrade 9.11. I encountered errors and have a production ticket open with Ellucian. These steps are required in order for BEP and Ethos to be operational, and are required for GUID generation.
Appworx/jobsub/pipes/aq are up and everything related to Banner is available. Leaving this status open. May need to stop Appworx later today and overall Banner performance will definitely be impacted during GUID generation.
Apr 14, 09:32 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 03:00 EDT
Scheduled - Over the weekend we will be installing Banner products and making database changes to support the CRM Advance system. APM will be down all weekend. I hope to do most of the work that will create outages during the wee hours of the morning. Performance of anything accessing the Banner database could be impacted all weekend.

Appworx down during critical parts of upgrades
APM down
Web Tailor release 8.8.4
Web Tailor patch 8pcr-000163112
Banner Event Publisher database components 2.0.2 and 9.2
Ethos API DB Upgrade 9.11
GUID generation for CRM Advance

About This Site

Welcome to the SUNY Geneseo Status Page for CIT. Here you will find live and historical data on system up-time and maintenance.

If you are experiencing issues please contact the CIT HelpDesk
Call: 585-245-5588
https://help.geneseo.edu

If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/

Academic Services Operational
Canvas ? Operational
Degree Works Operational
Geneseo Mobile ? Operational
KnightWeb ? Operational
Administrative Systems Operational
APM Advancement Reporting ? Operational
AppWorx ? Operational
Argos ? Operational
Banner ? Operational
Docuware ? Operational
PointNClick Electronic Medical Records ? Operational
Symplicity Residence ? Operational
Xtender - Banner Document Management System ? Operational
Campus Services Operational
Enterprise Backup ? Operational
Electronic Locks Operational
SAN (Storage Area Network) ? Operational
help.geneseo.edu (JIRA) ? Operational
Printing ? Operational
VMWare Infrastructure ? Operational
Telephone Services ? Operational
Software Center (SCCM) ? Operational
Microsoft Updates Operational
General Announcement ? Operational
Network & Wireless Operational
DNS ? Operational
DHCP ? Operational
Security Devices ? Operational
Residence Hall Wired Connectivity ? Operational
VPN ? Operational
Wireless Connectivity ? Operational
Academic/Administrative Wired Connectivity ? Operational
Login Services ? Operational
CAS Server ? Operational
SUNY Portal Operational
Active Directory ? Operational
Web Operational
Geneseo Website ? Operational
Wiki ? Operational
MyGeneseo Operational
Wordpress (wp.geneseo.edu) ? Operational
Google Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Google Apps Drive Operational
Google Apps Gmail Operational
Google Apps Sheets Operational
Campus Auxiliary Services (CAS) Operational
FourWinds Digital Signage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 21, 2019

No incidents reported today.

Apr 20, 2019
Completed - The scheduled maintenance has been completed.
Apr 20, 06:41 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 06:25 EDT
Scheduled - We will be installing a patch and Banner Admin Pages will be unavailable during the process
Apr 19, 16:27 EDT
Apr 19, 2019

No incidents reported.

Apr 18, 2019
Completed - We have completed maintenance on wiki.geneseo.edu and reenabled the previously disabled plugins. WebDAV and the Widget macro work again.
Apr 18, 06:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 06:00 EDT
Scheduled - We will be upgrading our Confluence wiki software this Thursday at 6 AM to address a severe security vulnerability (https://confluence.atlassian.com/doc/confluence-security-advisory-2019-03-20-966660264.html). Until then, we have disabled the affected WebDAV and Widget Connector plugins. Users will be unable to view or create new instances of the Widget macro, which is most commonly used to embed media in wiki pages, until we complete this upgrade. We expect the upgrade to take up to an hour, during which time wiki.geneseo.edu will be unavailable.
Apr 16, 20:00 EDT
Apr 17, 2019

No incidents reported.

Apr 16, 2019

No incidents reported.

Apr 15, 2019
Resolved - All affected VMs appear to be operating normally still. We believe the incident has been resolved.
Apr 15, 15:50 EDT
Monitoring - We have rebooted all affected VMs and they appear to be successfully returning to service. We'll continue to monitor those VMs.
Apr 14, 16:18 EDT
Identified - We have cleared space and identified the followed affected VMs, which need to be restarted. We are restarting them now:

APMapp3.w2k.geneseo.edu
vrops.geneseo.edu
apmapp5.w2k.geneseo.edu
webprint.w2k.geneseo.edu
lo5.w2k.geneseo.edu
dayecostructure.w2k.geneseo.edu
winmgmt.w2k.geneseo.edu
winidtools.w2k.geneseo.edu
Prime
esm.geneseo.edu
woc.w2k.geneseo.edu
ExtronGVE.w2k.geneseo.edu
printers.w2k.geneseo.edu
roboregistrar.w2k.geneseo.edu
Apr 14, 15:52 EDT
Investigating - About 14 VMs are inaccessible due to their underlying datastore filling up. We are working to free up space and restore those VMs to service. We will post another update about which VMs are affected shortly.
Apr 14, 15:41 EDT
Apr 13, 2019
Completed - Upgrades complete so far:

Web Tailor release 8.8.4
Financial Aid 8.35
Financial Aid 9.3.13.1.1
Banner Admin Common 9.3.15.3.1 (pre-requisite)
Financial Aid Self-Service 8.25.0.1 (co-requisite)
Financial Aid Self-Service 8.25.0.2 (co-requisite)
Banner Event Publisher database components 9.2
Ethos API db upgrade 9.11 prep steps in-progress. Upgrade will be executed early Sunday morning.
Apr 13, 16:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 03:01 EDT
Scheduled - Over the weekend we will be installing Banner products and making database changes to support the CRM Advance system. APM will be down all weekend. I hope to do most of the work that will create outages during the wee hours of the morning. Performance of anything accessing the Banner database could be impacted all weekend.

Appworx down during critical parts of upgrades
APM down
Web Tailor release 8.8.4
Web Tailor patch 8pcr-000163112
Banner Event Publisher database components 2.0.2 and 9.2
Ethos API DB Upgrade 9.11
GUID generation for CRM Advance
Apr 9, 14:54 EDT
Apr 12, 2019
Completed - The scheduled maintenance has been completed.
Apr 12, 14:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 04:00 EDT
Scheduled - We have approved several security and critical updates for all supported versions of Windows and Office. The updates to our Windows servers will likely require a reboot to apply, which should take place at around 4:00am on Friday, April 12th. We are not doing this at our normal Thursday time to avoid disrupting advanced registration taking place on Thursday morning.
Apr 10, 11:13 EDT
Completed - The following patches have been installed on production:
Financial Aid patch 8s19765 - Vouchering (conversion of sqr to pl/sql)
Financial Aid patch 8s19810 - Comprehensive Student Status Listing - (Summer TAP/PT TAP split fix)
Student patch 8s19773 - Excelsior - (Too many transfer terms over writes the end of the line in output file)
Student patch 8s19785 - State Certification - (sorytce correction for pursuit hours by major code)
Student patch 8s19797 - SIRIS - (shrydad conversion)
Student patch 8s19750 - Excelsior - (post Student 8.16s1 high priority patch)
Student patch 8s19753 - SORYRAP Remittance Advice - (post Student 8.16s1 high priority patch)
Student patch 8s19775 - Excelsior - (Credit Certification - Add EXC/ETA Status, LOA and LOA Appeal to csv)
Student patch 8s19659 - SUNY Transfer Articulation Load Process
Apr 12, 05:38 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 03:00 EDT
Scheduled - Friday morning we will be installing patches and regulatory releases for Financial Aid. KnightWeb, Appworx, and Banner9 Admin Pages will be down for part of the upgrade process. I plan to be finished by 7am.

Financial Aid patch 8s19765 - Vouchering (conversion of sqr to pl/sql)
Financial Aid patch 8s19810 - Comprehensive Student Status Listing - (Summer TAP/PT TAP split fix)
Student patch 8s19773 - Excelsior - (Too many transfer terms over writes the end of the line in output file)
Student patch 8s19785 - State Certification - (sorytce correction for pursuit hours by major code)
Student patch 8s19797 - SIRIS - (shrydad conversion)
Student patch 8s19750 - Excelsior - (post Student 8.16s1 high priority patch)
Student patch 8s19753 - SORYRAP Remittance Advice - (post Student 8.16s1 high priority patch)
Student patch 8s19775 - Excelsior - (Credit Certification - Add EXC/ETA Status, LOA and LOA Appeal to csv)
Student patch 8s19753 - SUNY Transfer Articulation Load Process
Financial Aid release 8.35
Financial Aid 9.3.13.1.1
Financial Aid Self-Service (KnightWeb) 8.25.0.1
Financial Aid Self-Service (KnightWeb) 8.25.0.2
Banner Admin Common 9.3.15.3.1
Apr 9, 14:50 EDT
Apr 11, 2019

No incidents reported.

Apr 10, 2019

No incidents reported.

Apr 9, 2019

No incidents reported.

Apr 8, 2019

No incidents reported.

Apr 7, 2019
Resolved - Tier2_SouthESX_nfs1 and its VMs are back online. Please let us know if you find any lingering problems.
Apr 7, 09:13 EDT
Investigating - A volume containing 33 virtual machines went offline overnight. The volume is back on line and we are working on bringing those virtual machines back into service. Following is a list of affected virtual machines:

aimsold.w2k.geneseo.edu
amp.geneseo.edu
apmdb3.geneseo.edu
auth2.geneseo.edu
banadmintest1.geneseo.edu
banapptcdev1.geneseo.edu
banformswls1-test
biology1.geneseo.edu
capa-old.sci.geneseo.edu
capa.sci.geneseo.edu
db6.geneseo.edu
digitalthoreau.geneseo.edu
emis2.geneseo.edu
iotdb.geneseo.edu
kms.w2k.geneseo.edu
labstats.w2k.geneseo.edu
lmcollectorsouth
mnode
moodle.geneseo.edu
mrtg6.geneseo.edu
mybeta1.geneseo.edu
netarp.geneseo.edu
pdq.w2k.geneseo.edu
Prime
printers2.w2k.geneseo.edu
rpm.w2k.geneseo.edu
sccm-su.w2k.geneseo.edu
test
unity1.voip.geneseo.edu - in service
VeeamProxy1.w2k.geneseo.edu
vro.geneseo.edu
WebWork.geneseo.edu
wsus2016.w2k.geneseo.edu
Apr 7, 08:28 EDT