CIT Geneseo Status
Monitoring - A fix has been implemented for the Pharos Client reinstallation cycle related to this outage. If the Pharos Client is not currently installed on a college-owned Windows computer, please restart your computer one time. Pharos should be reinstalled within 15 minutes with the correct Toshiba driver. Repeated reboots may interfere with successful installation. To print while this process is pending, please use Web Print at https://go.geneseo.edu/printing. If this fails for any reason or you still need assistance, Ask CIT. Call the HelpDesk at (585) 245-5588 or submit a request at https://geneseo.atlassian.net/servicedesk/customer/portal/12/group/28/create/153.
Oct 04, 2024 - 09:04 EDT
Identified - The Pharos Client pushed earlier this week on Windows computers did not properly set Toshiba as the type of printer, causing a loss of some print functionality. We have determined the cause of the configuration issue and corrected it, but this has unfortunately resulted in Pharos being uninstalled and reinstalled on Windows computers. If Pharos is missing from your computer and does not come back on its own, rebooting should help to trigger a new installation. If you still need assistance, Ask CIT. Call the HelpDesk at (585) 245-5588 or submit a request at https://geneseo.atlassian.net/servicedesk/customer/portal/12/group/28/create/153.
Oct 03, 2024 - 15:10 EDT

About This Site

Welcome to the SUNY Geneseo Status Page for CIT. Here you will find live and historical data on system up-time and maintenance.

If you have any questions or are experiencing issues please Ask CIT!
Call: 585-245-5588
Submit Request: https://go.geneseo.edu/askcit

To view the status of SUNY services, visit https://status.suny.edu/ If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/

Academic Services Operational
Brightspace ? Operational
Degree Works Operational
Geneseo Mobile ? Operational
KnightWeb ? Operational
Administrative Systems Operational
APM Advancement Reporting ? Operational
AppWorx ? Operational
Argos ? Operational
Banner ? Operational
Docuware ? Operational
PointNClick Electronic Medical Records ? Operational
Symplicity Residence ? Operational
Xtender - Banner Document Management System ? Operational
Navigate ? Operational
COVID Screening Survey ? Operational
Adobe Acrobat Sign Operational
Campus Services Operational
90 days ago
100.0 % uptime
Today
Enterprise Backup ? Operational
Electronic Locks Operational
SAN (Storage Area Network) ? Operational
help.geneseo.edu (JIRA) ? Operational
Printing (Pharos Cloud) ? Operational
VMWare Infrastructure ? Operational
Telephone Services ? Operational
Software Center (Config Manager) ? Operational
Microsoft Updates Operational
General Announcement ? Operational
Public Virtual Lab ? Operational
90 days ago
100.0 % uptime
Today
Network & Wireless Operational
90 days ago
100.0 % uptime
Today
DNS ? Operational
DHCP ? Operational
Security Devices ? Operational
Residence Hall Wired Connectivity ? Operational
VPN ? Operational
Wireless Connectivity ? Operational
Academic/Administrative Wired Connectivity ? Operational
Internet Connectivity ? Operational
90 days ago
100.0 % uptime
Today
PCI Network ? Operational
90 days ago
100.0 % uptime
Today
Login Services ? Operational
CAS Server ? Operational
SUNY Portal Operational
Active Directory ? Operational
Web Operational
Geneseo Website ? Operational
Wiki ? Operational
MyGeneseo Operational
Wordpress (wp.geneseo.edu) ? Operational
Google Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Google Apps Drive Operational
Google Apps Gmail Operational
Google Apps Sheets Operational
Campus Auxiliary Services (CAS) Operational
FourWinds Digital Signage Operational
GitHub Operational
GitHub Git Operations Operational
GitHub Pull Requests Operational
GitHub Visit www.githubstatus.com for more information Operational
GitHub Webhooks Operational
GitHub API Requests Operational
help.geneseo.edu (JIRA) Operational
Jira Service Management Authentication and User Management Operational
Jira Service Management Automation for Jira Operational
Jira Service Management Jira Service Management Email Requests Operational
Jira Service Management Jira Service Management Web Operational
Jira Service Management Service Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We will be upgrading the software on our network core switch to address security vulnerabilities. This upgrade requires a reboot of the switch and will cause a complete campus network outage for about 15 minutes.
Posted on Oct 07, 2024 - 13:43 EDT
Past Incidents
Oct 13, 2024

No incidents reported today.

Oct 12, 2024

No incidents reported.

Oct 11, 2024
Completed - The scheduled maintenance has been completed.
Oct 11, 07:10 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 04:00 EDT
Scheduled - We have approved several security and critical updates for all supported versions of Windows and Office. The updates to our Windows servers will require a reboot to apply, which should take place at around 4:00am on Friday, October 11th, 2024.
Oct 10, 20:52 EDT
Oct 10, 2024
Resolved - This incident has been resolved.
Oct 10, 07:18 EDT
Identified - The problem with the database has been identified and we are working on a solution.
Oct 9, 12:30 EDT
Investigating - Docuware is unavailable. We are investigating.
Oct 9, 11:55 EDT
Oct 9, 2024
Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024
Completed - The scheduled maintenance has been completed.
Oct 6, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 03:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 3, 17:20 EDT
Oct 5, 2024

No incidents reported.

Oct 4, 2024
Resolved - Argos is operating normally now. There was a problem with a conflicting IP address for the server that caused problems.
Oct 4, 13:22 EDT
Investigating - Argos is currently having connection problems. We're looking into the issue.
Oct 4, 12:46 EDT
Oct 3, 2024
Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.