CIT Geneseo Status
All Systems Operational

About This Site

Welcome to the SUNY Geneseo Status Page for CIT. Here you will find live and historical data on system up-time and maintenance.

If you have any questions or are experiencing issues please Ask CIT!
Call: 585-245-5588
Submit Request: https://go.geneseo.edu/askcit

If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/

Uptime over the past 90 days. View historical uptime.
Academic Services Operational
Canvas ? Operational
Degree Works Operational
Geneseo Mobile ? Operational
KnightWeb ? Operational
Administrative Systems Operational
APM Advancement Reporting ? Operational
AppWorx ? Operational
Argos ? Operational
Banner ? Operational
Docuware ? Operational
PointNClick Electronic Medical Records ? Operational
Symplicity Residence ? Operational
Xtender - Banner Document Management System ? Operational
Navigate ? Operational
COVID Screening Survey ? Operational
Campus Services Operational
Enterprise Backup ? Operational
Electronic Locks Operational
SAN (Storage Area Network) ? Operational
help.geneseo.edu (JIRA) ? Operational
Printing (PaperCut) ? Operational
VMWare Infrastructure ? Operational
Telephone Services ? Operational
Software Center (Config Manager) ? Operational
Microsoft Updates Operational
General Announcement ? Operational
Network & Wireless Operational
90 days ago
99.92 % uptime
Today
DNS ? Operational
DHCP ? Operational
Security Devices ? Operational
Residence Hall Wired Connectivity ? Operational
VPN ? Operational
Wireless Connectivity ? Operational
Academic/Administrative Wired Connectivity ? Operational
Internet Connectivity ? Operational
90 days ago
99.92 % uptime
Today
PCI Network ? Operational
90 days ago
100.0 % uptime
Today
Login Services ? Operational
CAS Server ? Operational
SUNY Portal Operational
Active Directory ? Operational
Web Operational
Geneseo Website ? Operational
Wiki ? Operational
MyGeneseo Operational
Wordpress (wp.geneseo.edu) ? Operational
Google Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Google Apps Drive Operational
Google Apps Gmail Operational
Google Apps Sheets Operational
Campus Auxiliary Services (CAS) Operational
FourWinds Digital Signage Operational
Zoom Operational
Zoom Dashboard & Reporting Operational
Zoom Cloud Recording Operational
Zoom Chat Operational
Zoom Meetings Operational
Zoom Phone Operational
Zoom Web Client Operational
Zoom Web Portal Operational
Zoom Download Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 18, 2022
Mac System Extension Blocked Notification
Resolved - A brief (5 minute) interruption of Defender configuration settings on macOS devices caused prompts to allow network filters and system extensions. The settings have been restored, and you can attempt to rid yourself of the pop-ups by rebooting your device.
May 18, 15:30 EDT
VMware Datastore Full
Resolved - A VMware datastore filled up this morning, causing some services to be unresponsive. We have addressed the issue and restarted affected services. A full list of Virtual Machines on that datastore follows:

auth1.geneseo.edu
banapidev.geneseo.edu
banapiprod.geneseo.edu
banapptcprod3.geneseo.edu
banssb8prod1.geneseo.edu
banssb8prod2.geneseo.edu
cps.voip.geneseo.edu
dayautomation.w2k.geneseo.edu
drupalapp1.geneseo.edu
emobileprod1.geneseo.edu
iis1.w2k.geneseo.edu
pncapp.w2k.geneseo.edu
pncsql.w2k.geneseo.edu
proxy.geneseo.edu
sccm-mp.w2k.geneseo.edu
UNMS
May 18, 06:59 EDT
May 17, 2022
Banner upgrades
Completed - The scheduled maintenance has been completed.
May 17, 04:27 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 03:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
May 16, 07:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 07:04 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
May 16, 07:04 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 03:01 EDT
Scheduled - The following Banner upgrades will be installed early Monday morning:

General 8.13.0.18.P
General 8.13.0.22.P
General 8.13.0.26.P
SICAS General Admin 9.3.4.4.S
SICAS Student Admin 9.3.5.10.S
General 8.13.0.29.P
SICAS General Admin 9.3.4.5.S
SICAS Student Admin 9.3.6.0.S

Banner Admin Pages and Appworx will be unavailable during the upgrades.
May 15, 07:53 EDT
May 16, 2022
Canvas Speedgrader Issues
Resolved - The Canvas Speedgrader issues are now resolved.
May 16, 14:09 EDT
Identified - Many faculty have reported issues grading this morning. DocViewer and Speedgrader are currently experiencing degraded performance in Canvas. Canvas is actively working on the issue, and we will update the status when it is resolved.

For more information visit status.Instructure.com
May 16, 12:27 EDT
Unable to connect to some services such as KnighWeb, Banner Admin Pages, limesurvey
Resolved - The connection issues have been resolved. Please Ask CIT if you need assistance:
https://jira.geneseo.edu/servicedesk/customer/portal/2
May 16, 07:50 EDT
Investigating - We are currently investigating certificate issues preventing connections to some services such as KnighWeb, Banner Admin Pages, limesurvey
May 16, 07:19 EDT
May 15, 2022

No incidents reported.

May 14, 2022
Microsoft Updates
Completed - The scheduled maintenance has been completed.
May 14, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 04:00 EDT
Scheduled - We have approved several security and critical updates for all supported versions of Windows and Office. Any Windows servers which have not already installed the updates will likely require a reboot to apply, which should take place at around 4:00am on Saturday, May 14th, 2022.
May 13, 23:17 EDT
May 13, 2022
Banner services restart
Completed - The scheduled maintenance has been completed.
May 13, 04:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 04:01 EDT
Scheduled - Banner Admin Pages servers and Banner SSB8 ORDS KnightWeb servers will be restarted between 4am and 5am on 5/13 in order to apply critical patches.
May 12, 15:59 EDT
May 12, 2022
Active Directory Rolling Restart
Completed - The scheduled maintenance has been completed.
May 12, 07:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 07:00 EDT
Scheduled - We will be restarting the Active Directory Domain Controllers one at a time to install updates. Authentication services should remain available since only one server will be down at a time.
May 12, 06:53 EDT
May 11, 2022
We will be restarting the BannerExtensibility knightweb service at noon to resolve a problem users are experiencing with some custom pages.
Resolved - This incident has been resolved.
May 11, 14:06 EDT
Investigating - We are currently investigating this issue.
May 11, 11:57 EDT
PointNClick Electronic Medical Records System Outage
Resolved - The certificate issue has been resolved and myhealth.geneseo.edu/healthapp.geneseo.edu are working properly again now.
May 11, 08:08 EDT
Investigating - We have received reports of a certificate error with myhealth.geneseo.edu. We are looking into the problem now.
May 11, 07:48 EDT
May 10, 2022

No incidents reported.

May 9, 2022
Campus Print Server Slowness
Resolved - After clearing several queues clogged up with old jobs, printing services are again responding normally.
May 9, 12:48 EDT
Investigating - We have received reports that the campus print server is slow in response to requests. We are investigating the problem now.
May 9, 11:52 EDT
May 8, 2022

No incidents reported.

May 7, 2022
Drupal 9 Upgrade
Completed - The scheduled maintenance has been completed.
May 7, 03:18 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 03:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
May 6, 15:18 EDT
May 6, 2022
myGeneseo Updates
Completed - The scheduled maintenance has been completed.
May 6, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 06:00 EDT
Scheduled - We will be pushing fixes for some issues that arose from the recent update to myGeneseo.
May 4, 10:00 EDT
May 5, 2022
Banner Financial Aid upgrades
Completed - The scheduled maintenance has been completed.
May 5, 06:25 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 04:00 EDT
Scheduled - The following Banner releases will be installed to support critical financial aid changes:
General 8.13.2.1
Financial Aid 8.41.2
Financial Aid 8.41.2.1 (8pcr-000183967)
Admin Common 9.3.2.6.2.2
Financial Aid 9.3.29
May 4, 17:25 EDT
May 4, 2022

No incidents reported.

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