CIT Geneseo Status Status

CIT Geneseo Status

All Systems Operational

About This Site

Welcome to the SUNY Geneseo Status Page for CIT. Here you will find live and historical data on system up-time and maintenance.

If you have any questions or are experiencing issues please Ask CIT!
Call: 585-245-5588
Submit Request: https://go.geneseo.edu/askcit

To view the status of SUNY services, visit https://status.suny.edu/ If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/

Uptime over the past 90 days. View historical uptime.

Academic Services Operational

Brightspace Operational

Degree Works Operational

Geneseo Mobile Operational

KnightWeb Operational

Administrative Systems Operational

APM Advancement Reporting Operational

AppWorx Operational

Argos Operational

Banner Operational

Docuware Operational

PointNClick Electronic Medical Records Operational

Symplicity Residence Operational

Xtender - Banner Document Management System Operational

Navigate Operational

COVID Screening Survey Operational

Adobe Acrobat Sign Operational

Campus Services Operational

90 days ago

100.0 % uptime

Today

Enterprise Backup Operational

Electronic Locks Operational

SAN (Storage Area Network) Operational

help.geneseo.edu (JIRA) Operational

Printing (Pharos Cloud) Operational

VMWare Infrastructure Operational

Telephone Services Operational

Software Center (Config Manager) Operational

Microsoft Updates Operational

General Announcement Operational

Public Virtual Lab Operational

90 days ago

100.0 % uptime

Today

Network & Wireless Operational

90 days ago

100.0 % uptime

Today

DNS Operational

DHCP Operational

Security Devices Operational

Residence Hall Wired Connectivity Operational

VPN Operational

Wireless Connectivity Operational

Academic/Administrative Wired Connectivity Operational

Internet Connectivity Operational

90 days ago

100.0 % uptime

Today

PCI Network Operational

90 days ago

100.0 % uptime

Today

CAS Server Operational

SUNY Portal Operational

Active Directory Operational

Web Operational

Geneseo Website Operational

Wiki Operational

MyGeneseo Operational

Wordpress (wp.geneseo.edu) Operational

Google Operational

Google Apps Calendar Operational

Google Apps Docs Operational

Google Apps Drive Operational

Google Apps Gmail Operational

Google Apps Sheets Operational

Campus Auxiliary Services (CAS) Operational

FourWinds Digital Signage Operational

GitHub Operational

GitHub Git Operations Operational

GitHub Pull Requests Operational

GitHub Visit www.githubstatus.com for more information Operational

GitHub Webhooks Operational

GitHub API Requests Operational

help.geneseo.edu (JIRA) Operational

Jira Service Management Authentication and User Management Operational

Jira Service Management Automation for Jira Operational

Jira Service Management Jira Service Management Email Requests Operational

Jira Service Management Jira Service Management Web Operational

Jira Service Management Service Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

Docuware unavailable

Resolved - This incident has been resolved.
Jul 23, 13:28 EDT

Investigating - We are investigating sporadic memory issues with the Docuware database.
Jul 23, 10:41 EDT

Windows Login Failures

Resolved - There are now processes in place to resolve this issue for affected computers. Most computers just require a connection to Geneseo's network, either on campus or by VPN, and they will fix themselves. There are a very small number that require in person assistance from CIT to resolve, which have mostly been handled. If you are still experiencing issues, please Ask CIT for help online at https://go.geneseo.edu/askcit or by phone at 585-245-5588.
Jul 23, 09:14 EDT

Update - We are actively working on a resolution to this problem. It appears approximately 75 computers continue to be affected. We will post another update at 4:00pm.
Jul 5, 12:06 EDT

Update - We are continuing to attempt to find a solution to reconnect Windows computers to Microsoft Intune and Entra ID. We are also attempting to gather a list of affected computers. We will post another update to this issue at approximately noon today.
Jul 5, 10:48 EDT

Identified - We have identified the cause of the problem as a maintenance script that encountered an error. Many Windows computers are able to proceed through the login error and continue normal usage, but some Windows computers have lost their connection to our Microsoft directory and will be unable to log in while we look for a resolution. We will provide another update shortly after 10:30am.
Jul 5, 09:35 EDT

Investigating - We have received several reports of Windows computers failing to log in and showing a message that workplace accounts have been removed. We are investigating the problem now.
Jul 5, 08:33 EDT

Internet & Phone Services in Doty Outage

Resolved - This incident has been resolved.
Jul 23, 09:00 EDT

Monitoring - The internet and phone service in Doty has been restored. Please contact the CIT HelpDesk if you are still experiencing connectivity issues
Jul 23, 08:55 EDT

Investigating - We have received reports of internet & phone service outages in several areas of the Doty building. Networking personnel are on site to investigate.
Jul 23, 08:48 EDT

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

CRM Advance unavailable due to CrowdStrike security software outage

Resolved - CRM Advance appears to be working now. Please contact the CIT Helpdesk if you encounter any issues.
Jul 19, 14:59 EDT

Update - Update from Ellucian:
We are continuing to make progress. Some major services are now fully restored. We will keep posting updates as we have them.
Jul 19, 12:52 EDT

Update - Ellucian continues to work on the outage
Jul 19, 10:11 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 19, 08:55 EDT

Investigating - CRM Advance, cloud hosted at Ellucian, is unavailable due to the widespread CrowdStrike outage.
Jul 19, 08:55 EDT

Widespread Computer Outage - No Systems at Geneseo Affected

Resolved - This incident has been resolved.
Jul 19, 10:34 EDT

Monitoring - The news media is reporting widespread computer outages related to CrowdStrike security software. Geneseo currently does not have systems with CrowdStrike installed, so we are not directly affected. Most businesses around the world are already recovered, but be aware that some may have lingering computer outages today.
Jul 19, 08:31 EDT

Docuware unavailable

Resolved - This incident has been resolved.
Jul 19, 08:52 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 17, 07:30 EDT

Investigating - We are researching a problem with the Docuware database. Docuware is currently unavailable.
Jul 17, 05:49 EDT

Jul 18, 2024

No incidents reported.

Jul 17, 2024

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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