CIT Geneseo Status
All Systems Operational

About This Site

Welcome to the SUNY Geneseo Status Page for CIT. Here you will find live and historical data on system up-time and maintenance.

If you are experiencing issues please contact the CIT HelpDesk
Call: 585-245-5588
https://help.geneseo.edu

If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/

Uptime over the past 90 days. View historical uptime.
Academic Services Operational
Canvas ? Operational
Degree Works Operational
Geneseo Mobile ? Operational
KnightWeb ? Operational
Administrative Systems Operational
APM Advancement Reporting ? Operational
AppWorx ? Operational
Argos ? Operational
Banner ? Operational
Docuware ? Operational
PointNClick Electronic Medical Records ? Operational
Symplicity Residence ? Operational
Xtender - Banner Document Management System ? Operational
Navigate ? Operational
COVID Screening Survey ? Operational
Campus Services Operational
Enterprise Backup ? Operational
Electronic Locks Operational
SAN (Storage Area Network) ? Operational
help.geneseo.edu (JIRA) ? Operational
Printing ? Operational
VMWare Infrastructure ? Operational
Telephone Services ? Operational
Software Center (SCCM) ? Operational
Microsoft Updates Operational
General Announcement ? Operational
Network & Wireless Operational
90 days ago
99.68 % uptime
Today
DNS ? Operational
DHCP ? Operational
Security Devices ? Operational
Residence Hall Wired Connectivity ? Operational
VPN ? Operational
Wireless Connectivity ? Operational
Academic/Administrative Wired Connectivity ? Operational
Internet Connectivity ? Operational
90 days ago
99.68 % uptime
Today
Login Services ? Operational
CAS Server ? Operational
SUNY Portal Operational
Active Directory ? Operational
Web Operational
Geneseo Website ? Operational
Wiki ? Operational
MyGeneseo Operational
Wordpress (wp.geneseo.edu) ? Operational
Google Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Google Apps Drive Operational
Google Apps Gmail Operational
Google Apps Sheets Operational
Campus Auxiliary Services (CAS) Operational
FourWinds Digital Signage Operational
Zoom Operational
Zoom Dashboard & Reporting Operational
Zoom Cloud Recording Operational
Zoom Chat Operational
Zoom Meetings Operational
Zoom Phone Operational
Zoom Web Client Operational
Zoom Web Portal Operational
Zoom Download Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 25, 2020

No incidents reported today.

Sep 24, 2020

No incidents reported.

Sep 23, 2020
Central Auth Instability
Resolved - All Central Auth servers have been restarted and are functioning properly again.
Sep 23, 09:34 EDT
Identified - Some of the auth.geneseo.edu servers have become unresponsive and are returning errors to the effect of "Connection reset", or otherwise not working. We're performing a rolling restart of those servers now. If you experience an error accessing https://auth.geneseo.edu, please try again in a few minutes.
Sep 23, 08:23 EDT
Sep 22, 2020
Network Outage in Newton
Resolved - Failed equipment has been replaced in Newton, all network services have been restored.
Sep 22, 14:25 EDT
Identified - Unfortunately, one of the network switches in Newton did fail completely. We are replacing it now, and have restored service for most impacted Newton systems. We anticipate completion by 1:30pm.
Sep 22, 13:17 EDT
Investigating - We are investigating a network outage in Newton. We have one switch that will not power on and we need to verify if the outage is power or hardware.
Sep 22, 10:16 EDT
Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020
Banner upgrade bundle
Completed - The scheduled maintenance has been completed.
Sep 19, 08:20 EDT
Scheduled - The following Banner Student, General and Self-Service releases will be installed on production early Friday morning.

Student 8.18.0.22.P (ASC Application Load)
General 9.3.1.5.S
Stuweb 8s19910
Stuweb 8.7.2.2.P
Stuweb 8.7.2.3.P
Stuweb 8.7.2.4.P
Stuweb 8.7.S.3
Stuweb 8.7.2.5.P
Student 9.3.5.3.S
Student 8.18.0.26.P (ASC Application Load)

These releases are primarily for Admissions ASC/Slate application processing, but do include updates for products other than Admissions. I have included release notes below.

Appworx will be unavailable during the upgrades. I will be starting around 4am and should be done by 6am.

Let me know if you have any questions.

Thanks,
Linda
Sep 16, 10:08 EDT
Sep 18, 2020

No incidents reported.

Sep 17, 2020
JIRA and Confluence Wiki Upgrades
Completed - The scheduled maintenance has been completed.
Sep 17, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 05:45 EDT
Scheduled - We will be upgrading Service Desk System (JIRA) at https://help.geneseo.edu and our Wiki (Confluence) Tomorrow morning starting at 5:45am. This will address several security vulnerabilities, many bugs and add some new features. Release notes are linked below.

New features of note:
Confluence upgrades to editing experience dealing with many long standing frustrations.
Confluence Accessibility improvements.
Confluence Page Properties Report macro performance improvements.
JIRA Improved User Picker

Release Notes:
Confluence 7.6 - https://confluence.atlassian.com/doc/confluence-7-6-release-notes-1004945745.html
Confluence 7.7 - https://confluence.atlassian.com/doc/confluence-7-7-release-notes-1004960930.html
JIRA Core 8.11 - https://confluence.atlassian.com/jiracore/jira-core-8-11-x-release-notes-1014673154.html
JIRA Core 8.12 - https://confluence.atlassian.com/jiracore/jira-core-8-12-x-release-notes-1019395931.html
JIRA Software 8.11 - https://confluence.atlassian.com/jirasoftware/jira-software-8-11-x-release-notes-1013852753.html
JIRA Software 8.12 - https://confluence.atlassian.com/jirasoftware/jira-software-8-12-x-release-notes-1019380834.html
JIRA Service Desk 4.11 - https://confluence.atlassian.com/servicedesk/jira-service-desk-4-11-x-release-notes-1014669135.html
JIRA Service Desk 4.12 - https://confluence.atlassian.com/servicedesk/jira-service-desk-4-12-x-release-notes-1019396559.html
Sep 16, 09:53 EDT
PaperCut Restart
Completed - The scheduled maintenance has been completed.
Sep 17, 06:25 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 06:20 EDT
Scheduled - We will be restarting the PaperCut service on the the print server to install a new SSL certificate. Printer accounting services will be unavailable briefly for the restart, but printing services should not be affected.
Sep 17, 06:16 EDT
Sep 16, 2020
Network Outage in Steuben C
Resolved - The failed components have been replaced, normal service has been restored to Steuben C.
Sep 16, 14:43 EDT
Identified - We have identified a failed piece of network equipment in Steuben C and we are starting the replacement process now.
Sep 16, 12:47 EDT
Investigating - We are investigating a network outage in Steuben C.
Sep 16, 11:56 EDT
Sep 15, 2020
Banner Admin Pages connection issues
Resolved - We have restarted services to resolve the connection issues.
Sep 15, 11:18 EDT
Investigating - We are receiving reports of Banner Admin Pages connection issues. We are currently investigating.
Sep 15, 10:56 EDT
Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

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