CIT Geneseo Status
All Systems Operational

About This Site

Welcome to the SUNY Geneseo Status Page for CIT. Here you will find live and historical data on system up-time and maintenance.

If you are experiencing issues please contact the CIT HelpDesk
Call: 585-245-5588
https://help.geneseo.edu

If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/

Uptime over the past 90 days. View historical uptime.
Academic Services Operational
Canvas ? Operational
Degree Works Operational
Geneseo Mobile ? Operational
KnightWeb ? Operational
Administrative Systems Operational
APM Advancement Reporting ? Operational
AppWorx ? Operational
Argos ? Operational
Banner ? Operational
Docuware ? Operational
PointNClick Electronic Medical Records ? Operational
Symplicity Residence ? Operational
Xtender - Banner Document Management System ? Operational
Navigate ? Operational
COVID Screening Survey ? Operational
Campus Services Operational
Enterprise Backup ? Operational
Electronic Locks Operational
SAN (Storage Area Network) ? Operational
help.geneseo.edu (JIRA) ? Operational
Printing (PaperCut) ? Operational
VMWare Infrastructure ? Operational
Telephone Services ? Operational
Software Center (Config Manager) ? Operational
Microsoft Updates Operational
General Announcement ? Operational
Network & Wireless Operational
90 days ago
100.0 % uptime
Today
DNS ? Operational
DHCP ? Operational
Security Devices ? Operational
Residence Hall Wired Connectivity ? Operational
VPN ? Operational
Wireless Connectivity ? Operational
Academic/Administrative Wired Connectivity ? Operational
Internet Connectivity ? Operational
90 days ago
100.0 % uptime
Today
Login Services ? Operational
CAS Server ? Operational
SUNY Portal Operational
Active Directory ? Operational
Web Operational
Geneseo Website ? Operational
Wiki ? Operational
MyGeneseo Operational
Wordpress (wp.geneseo.edu) ? Operational
Google Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Google Apps Drive Operational
Google Apps Gmail Operational
Google Apps Sheets Operational
Campus Auxiliary Services (CAS) Operational
FourWinds Digital Signage Operational
Zoom Operational
Zoom Dashboard & Reporting Operational
Zoom Cloud Recording Operational
Zoom Chat Operational
Zoom Meetings Operational
Zoom Phone Operational
Zoom Web Client Operational
Zoom Web Portal Operational
Zoom Download Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Knightweb Traffic Change Apr 26, 07:30-07:45 EDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 23, 14:40 EDT
Scheduled - We'll be making a minor change to the way our load balancers handle traffic to Knightweb on 4/26 at 7:30a. Users should not experience a service interruption. Please retry your request if you receive an error, and Ask CIT if the error persists.

Specifically, we're telling our load balancer to not compress web pages as they are sent to users. We believe this may be causing some users to get an "Empty Response" error in their web browsers when accessing Knightweb.
Apr 23, 14:39 EDT
Past Incidents
May 15, 2021

No incidents reported today.

May 14, 2021

No incidents reported.

May 13, 2021
Banner and Knightweb services are down
Resolved - This incident has been resolved.
May 13, 10:22 EDT
Update - The Banner services have been restored. Most were available by 8am. Please contact https://www.geneseo.edu/cit/helpdesk if you have any troubles
May 13, 10:20 EDT
Update - The Banner database and listener crashed and is being restarted. The my.geneseo.edu service is also experiencing login problems. We are not sure yet if these issues are related.
May 13, 07:40 EDT
Investigating - Banner and Knightweb services are down. We are currently investigating the issue.
May 13, 07:27 EDT
Central Auth Errors
Resolved - We believe we've identified and resolved the cause of the Central Auth errors. Users still experiencing errors should try going to https://my.geneseo.edu/logout or relaunching their web browser.
May 13, 10:16 EDT
Investigating - Some users are receiving Central Auth errors, most frequently when trying to access myGeneseo. The errors usually say "CAS Authentication Failed". We believe we understand what's causing these but don't yet know how best to fix them.
May 13, 09:03 EDT
Microsoft Updates
Completed - The scheduled maintenance has been completed.
May 13, 06:52 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 04:00 EDT
Scheduled - We have approved several security and critical updates for all supported versions of Windows and Office. The updates to our Windows servers will likely require a reboot to apply, which should take place at around 4:00am on Thursday, May 13th, 2021.
May 12, 15:09 EDT
May 12, 2021
Banner database down for backup maintenance
Completed - The scheduled maintenance has been completed.
May 12, 04:36 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 03:04 EDT
Scheduled - The Banner database will be down for backup maintenance between 3am and 4:30am on Weds 5/12/21.
May 11, 14:06 EDT
May 11, 2021
Banner/KnightWeb database downtime Tuesday morning
Completed - The scheduled maintenance has been completed.
May 11, 05:11 EDT
Update - We are waiting for a nightly export to finish before shutting down the database for a backup.
May 11, 03:58 EDT
Scheduled - The Banner database will be down from 3am to approximately 3:30am Tuesday morning. We need to test some changes related to database backups. All Banner services will be impacted.
May 10, 14:55 EDT
May 10, 2021

No incidents reported.

May 9, 2021
Banner Financial Aid upgrades - COD 2122 Regulatory releases and misc patches
Completed - The scheduled maintenance has been completed.
May 9, 07:40 EDT
In progress - The upgrades are running long. We expect to be finished by 9am.
May 9, 06:53 EDT
Scheduled - The following Banner Financial Aid upgrades are scheduled over the weekend:

Financial Aid 8.39.2
Financial Aid 8.40
Financial Aid 9.3.25
Financial Aid SSB 8.39.2
STUDENT Patch 8.20.0.15.P (Excelsior/Enhanced Tuition Awards)
FINAID Patch 8.38.0.13.P(Excelsior/Enhanced Tuition Awards)
FINAID Patch 8.38.0.14.P (Comprehensive Student Status Listing)
FINAID Patch 8.38.0.16.P (ROPYSSL, ROPYLOD updates - TAP Load)
FINAID Patch 8.38.0.15.P (SUNY Financial Aid Plan)
STUDENT Patch 8.20.0.20.P(Excelsior/Enhanced Tuition Awards)

Appworx/jobsub/aq will be down during the upgrades.

Jira requests:
https://jira.geneseo.edu/browse/BAN-5101
https://jira.geneseo.edu/browse/BAN-4947
May 7, 14:01 EDT
May 8, 2021
Banner and KnightWeb applications down for Oracle database 19c upgrade
Completed - The scheduled maintenance has been completed.
May 8, 10:05 EDT
Update - The upgrades are complete. Appworx and EMS should be available later this morning.
May 8, 10:04 EDT
Verifying - Upgrades are complete. We are performing checkouts of our Banner services. Appworx should be available in another hour.
May 8, 09:17 EDT
In progress - The Banner Oracle database 19c upgrade is going well, but taking longer than expected. We hope to have all Banner services available by 9am.
May 8, 07:50 EDT
Scheduled - The Banner database will be upgraded to Oracle 19c early Saturday morning. We hope to be finished before 8am.

All Banner-related services will be unavailable during the upgrade:
- Banner Admin Pages
- KnightWeb
- Xtender
- Appworx
- Argos
- etc.
May 6, 14:22 EDT
May 7, 2021

No incidents reported.

May 6, 2021
Geneseo Speaks Petitions Maintenance
Completed - We've finished maintenance on the Speaks system. It should be available now.
May 6, 08:24 EDT
Scheduled - Geneseo Speaks petitions system will be unavailable tomorrow (5/6) morning at 7a for up to 30 minutes as change the login system to directly authenticate against Microsoft's SSO service.
May 5, 16:28 EDT
May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021
Banner Admin Pages are intermittently hanging
Resolved - Tomcat services have been restarted. The problem has been resolved.
May 3, 11:47 EDT
Investigating - Banner Admin Pages are intermittently hanging: Timeout waiting for idle object
May 3, 11:31 EDT
May 2, 2021

No incidents reported.

May 1, 2021
Drupal Module Updates
Completed - The scheduled maintenance has been completed.
May 1, 03:19 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 03:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 30, 12:47 EDT
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