CIT Geneseo Status
All Systems Operational

About This Site

Welcome to the SUNY Geneseo Status Page for CIT. Here you will find live and historical data on system up-time and maintenance.

If you are experiencing issues please contact the CIT HelpDesk
Call: 585-245-5588
https://help.geneseo.edu

If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/

Academic Services Operational
Canvas ? Operational
Degree Works Operational
Geneseo Mobile ? Operational
KnightWeb ? Operational
Administrative Systems Operational
APM Advancement Reporting ? Operational
AppWorx ? Operational
Argos ? Operational
Banner ? Operational
Docuware ? Operational
PointNClick Electronic Medical Records ? Operational
Symplicity Residence ? Operational
Xtender - Banner Document Management System ? Operational
Navigate ? Operational
Campus Services Operational
Enterprise Backup ? Operational
Electronic Locks Operational
SAN (Storage Area Network) ? Operational
help.geneseo.edu (JIRA) ? Operational
Printing ? Operational
VMWare Infrastructure ? Operational
Telephone Services ? Operational
Software Center (SCCM) ? Operational
Microsoft Updates Operational
General Announcement ? Operational
Network & Wireless Operational
DNS ? Operational
DHCP ? Operational
Security Devices ? Operational
Residence Hall Wired Connectivity ? Operational
VPN ? Operational
Wireless Connectivity ? Operational
Academic/Administrative Wired Connectivity ? Operational
Login Services ? Operational
CAS Server ? Operational
SUNY Portal Operational
Active Directory ? Operational
Web Operational
Geneseo Website ? Operational
Wiki ? Operational
MyGeneseo Operational
Wordpress (wp.geneseo.edu) ? Operational
Google Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Google Apps Drive Operational
Google Apps Gmail Operational
Google Apps Sheets Operational
Campus Auxiliary Services (CAS) Operational
FourWinds Digital Signage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be altering the Self-Service Password reset requirements at today. Users should not see any interruption of service from this change. People will no only be required to use one method to reset their Geneseo Password. In addition, security questions will longer an accepted method of resetting your password.
Posted on May 7, 11:00 EDT
Past Incidents
Jun 2, 2020

No incidents reported today.

Jun 1, 2020
Completed - All Active Directory servers have been restarted and are presenting valid intermediate certificates. Thank you for your patience as we restarted those servers.
Jun 1, 12:24 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 11:46 EDT
Scheduled - We will be performing rolling restarts of our Active Directory servers starting at 11:45. Users may experience intermittent authentication failures connecting to things like \\files or their domain-bound computers while this is happening. Please wait a few minutes and try again if you do experience an error. The purpose of these restarts is to remove an expired intermediate certificate which is preventing some clients from establishing a secure connection with our Active Directory servers. We will provide an update when all affected servers have been restarted.
Jun 1, 11:37 EDT
Resolved - The issue causing the odd behavior on clients was identified and corrected. Macs experiencing issues will get their config profiles back the next time they check in with the Mac Desktop Management server, usually within an hour.
Jun 1, 11:25 EDT
Investigating - An issue between our inventory and Mac desktop management tool, JAMF, is causing some configuration profiles to de-scope from machines, which is causing some minor unexpected behavior.
Jun 1, 09:38 EDT
May 31, 2020

No incidents reported.

May 30, 2020
Resolved - The issue has been resolved and all the impacted web services should be working properly now. This minimally included my.geneseo.edu, www directory page, Slate CRM, SUNY services, library database pages, and other services that use SAML Single sign-on.

We are sorry for any impacts this caused you.
May 30, 12:00 EDT
Update - The problem is also impacting any services that relies on Geneseo's SimpleSAML single sign-on which includes the Slate CRM, SUNY services, and others. The root cause appears to be a problem with an encryption certificate for the Active Directory service. We are working to try to resolve the problem.
May 30, 10:55 EDT
Investigating - The my.geneseo.edu and www directory services are not working. It is possible other web services are impacted as well as the error appears related to directory services.
May 30, 10:17 EDT
May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.

May 20, 2020

No incidents reported.

May 19, 2020
Resolved - Banner Admin Pages are now available
May 19, 16:12 EDT
Investigating - Banner Admin Pages unresponsive. We are investigating.
May 19, 16:02 EDT