CIT Geneseo Status
All Systems Operational

About This Site

Welcome to the SUNY Geneseo Status Page for CIT. Here you will find live and historical data on system up-time and maintenance.

If you are experiencing issues please contact the CIT HelpDesk
Call: 585-245-5588
https://help.geneseo.edu

If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/

Uptime over the past 90 days. View historical uptime.
Academic Services Operational
Canvas ? Operational
Degree Works Operational
Geneseo Mobile ? Operational
KnightWeb ? Operational
Administrative Systems Operational
APM Advancement Reporting ? Operational
AppWorx ? Operational
Argos ? Operational
Banner ? Operational
Docuware ? Operational
PointNClick Electronic Medical Records ? Operational
Symplicity Residence ? Operational
Xtender - Banner Document Management System ? Operational
Navigate ? Operational
COVID Screening Survey ? Operational
Campus Services Operational
Enterprise Backup ? Operational
Electronic Locks Operational
SAN (Storage Area Network) ? Operational
help.geneseo.edu (JIRA) ? Operational
Printing ? Operational
VMWare Infrastructure ? Operational
Telephone Services ? Operational
Software Center (SCCM) ? Operational
Microsoft Updates Operational
General Announcement ? Operational
Network & Wireless Operational
90 days ago
99.94 % uptime
Today
DNS ? Operational
DHCP ? Operational
Security Devices ? Operational
Residence Hall Wired Connectivity ? Operational
VPN ? Operational
Wireless Connectivity ? Operational
Academic/Administrative Wired Connectivity ? Operational
Internet Connectivity ? Operational
90 days ago
99.94 % uptime
Today
Login Services ? Operational
CAS Server ? Operational
SUNY Portal Operational
Active Directory ? Operational
Web Operational
Geneseo Website ? Operational
Wiki ? Operational
MyGeneseo Operational
Wordpress (wp.geneseo.edu) ? Operational
Google Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Google Apps Drive Operational
Google Apps Gmail Operational
Google Apps Sheets Operational
Campus Auxiliary Services (CAS) Operational
FourWinds Digital Signage Operational
Zoom Operational
Zoom Dashboard & Reporting Operational
Zoom Cloud Recording Operational
Zoom Chat Operational
Zoom Meetings Operational
Zoom Phone Operational
Zoom Web Client Operational
Zoom Web Portal Operational
Zoom Download Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 29, 2020

No incidents reported today.

Oct 28, 2020
Emergency Financial Aid FADS patch
Completed - The scheduled maintenance has been completed.
Oct 28, 09:40 EDT
Scheduled - Per recommendation from SICAS, we will be installing an emergency Financial Aid FADS patch, 8.37.0.29.P on production immediately. Nothing but FADS processing will be impacted.
https://jira.geneseo.edu/browse/BAN-4581
Oct 28, 09:30 EDT
Oct 27, 2020
Server Maintenance
Completed - The scheduled maintenance has been completed.
Oct 27, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 07:00 EDT
Scheduled - We will be making some configuration changes to the code we use to manage many of our servers tomorrow morning. We do not expect any service interruption during this time.
Oct 26, 11:44 EDT
Oct 26, 2020
Banner Financial Aid and Vouchering patches
Completed - The scheduled maintenance has been completed.
Oct 26, 11:46 EDT
Scheduled - Banner Financial Aid and Vouchering patches will be installed on Friday morning. Appworx will be down during the upgrades.

FINAID Patch 8.37.0.27.P (Vouchering)

FINAID Patch 8.37.0.26.P (FADS)

FINAID Patch 8.37.0.28.P (FADS)
Oct 22, 15:43 EDT
Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020
myGeneseo, COVID survey, etc is unavailable
Resolved - This incident has been resolved.
Oct 21, 07:58 EDT
Update - The issue has been resolved.
Services were unable to reach postgres db. The postgres3 server was rebooted and the postgresql-9.3 service was restarted.
Oct 21, 07:37 EDT
Update - We are continuing to investigate this issue.
Oct 21, 07:13 EDT
Update - In addition to the COVID survey, all the go.geneseo.edu links appear to be impacted
Oct 21, 07:00 EDT
Investigating - The COVID survey is unavailable. We are researching.
Oct 21, 06:54 EDT
Oct 20, 2020

No incidents reported.

Oct 19, 2020
SUNY Single Sign-on Not Working - Degreeworks and other applications impacted
Resolved - The SUNY Single Sign-On service has been restored and all SUNY hosted services, including DegreeWorks, should be available again.
Oct 19, 10:48 EDT
Update - SUNY is continuing to investigate the Single Sign-On outage impacting all SUNY services including DegreeWorks. We do not have any new information at this time. We will publish an update at 11am unless new information is made available sooner.
Oct 19, 10:03 EDT
Investigating - The SUNY Federated Single Sign-on system is currently not working. This impacts multiple SUNY applications including DegreeWorks, SUNY self-service portal, and others. SUNY is currently investigating
Oct 19, 08:29 EDT
Oct 18, 2020

No incidents reported.

Oct 17, 2020
Xtender maintenance
Completed - The scheduled maintenance has been completed.
Oct 17, 08:17 EDT
Scheduled - Xtender will be unavailable this weekend as we perform the final steps of migrating image files to a new server. We will be stopping Xtender services early Saturday morning. We expect the file synchronizations to be complete sometime on Saturday. Please watch status.geneseo.edu for updates.
Oct 16, 08:45 EDT
The knightweb (SSB) servers will be restarted Saturday October 17 between 6am and 7am.
Completed - The scheduled maintenance has been completed.
Oct 17, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 06:00 EDT
Scheduled - The service will be running and available but it may be interrupted briefly.
Oct 16, 16:02 EDT
Drupal Upgrade
Completed - The scheduled maintenance has been completed.
Oct 17, 03:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 03:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 16, 09:40 EDT
Oct 16, 2020

No incidents reported.

Oct 15, 2020
Microsoft Updates
Completed - The scheduled maintenance has been completed.
Oct 15, 07:14 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 04:00 EDT
Scheduled - We have approved several security and critical updates for all supported versions of Windows and Office. The updates to our Windows servers will likely require a reboot to apply, which should take place at around 4:00am on Thursday, October 15th, 2020.
Oct 14, 13:23 EDT
Banner Financial Aid and Student upgrades
Completed - The scheduled maintenance has been completed.
Oct 15, 05:52 EDT
Scheduled - General 8.11.0.6.P - SICAS monthly patch bundle for July
General 8.11.0.8.P - SICAS monthly patch bundle for August
Student 8.18.0.31.P - SDS Race column causing exception
Student 8.18.0.36.P - TSDS generating errors where Section has no meetings
FINAID Patch 8.37.0.25.P (FADS) Finaid 8S20106 (8.37.0.25.P) replaces Finaid 8S20098 (8.37.0.24.P)
STUDENT Patch 8.18.0.34.P (Student Outcome Tracking - Degree Works) - Save only last audit: option no longer supported.
Financial Aid 8.39
Financial Aid 9.3.22
Finaid 9.3.1.3.S
FINAID Patch 8pcr-000175783 = Finaid 8.39.0.2
FINAID Patch 8pcr-000175843 = Finaid 8.39.0.1

Jira tickets:
https://jira.geneseo.edu/browse/BAN-4476
https://jira.geneseo.edu/browse/BAN-4502
https://jira.geneseo.edu/browse/BAN-4501
Oct 14, 18:30 EDT
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