CRM Advance unavailable due to CrowdStrike security software outage

Incident Report for CIT Geneseo Status

Resolved

CRM Advance appears to be working now. Please contact the CIT Helpdesk if you encounter any issues.

Posted Jul 19, 2024 - 14:59 EDT

Update

Update from Ellucian:
We are continuing to make progress. Some major services are now fully restored. We will keep posting updates as we have them.

Posted Jul 19, 2024 - 12:52 EDT

Update

Ellucian continues to work on the outage

Posted Jul 19, 2024 - 10:11 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 19, 2024 - 08:55 EDT

Investigating

CRM Advance, cloud hosted at Ellucian, is unavailable due to the widespread CrowdStrike outage.

Posted Jul 19, 2024 - 08:55 EDT

This incident affected: Campus Services (General Announcement).