Pharos Printing Outage

Incident Report for CIT Geneseo Status

Resolved

The local Pharos Systems Sentry Print Service crashed, and did not automatically recover. We have taken steps to make sure it starts back up automatically should a future incident occur, but print and authentication services have now been restored. If a copier still does not let you authenticate, please power it off and back on.

Posted Oct 30, 2024 - 16:33 EDT

Investigating

We have received multiple reports that authentication at campus printers is currently down. Prints cannot be released at this time. We are investigating the issue now.

Posted Oct 30, 2024 - 16:19 EDT

This incident affected: Campus Services (Printing (Pharos Cloud)).