We believe we have resolved a recent issue some users were experiencing where they were sporadically unable to access SAML-based services such as DegreeWorks or SUNY's Self-Service HR Portal. Users were seeing error messages indicating "too many redirects" or "being redirected in a way that would never complete". The problem was traced to our authentication servers that were unable to store temporary data necessary for those transactions to complete.
Posted 24 days ago. Jan 25, 2019 - 14:46 EST
This incident affected: Academic Services (Degree Works) and Login Services (SUNY Portal).