Printing Outage

Incident Report for CIT Geneseo Status

Resolved

This incident has been resolved.

Posted Oct 14, 2021 - 13:10 EDT

Monitoring

We have applied a fix to the print server that we hope has resolved the printing issues. We are monitoring the server now and hope that this has resolved print errors for the campus.

If you are still experiencing printing issues Ask CIT. Call the HelpDesk at (585) 245-5588 or submit a request.

Posted Oct 14, 2021 - 11:05 EDT

Identified

We have identified the issue as being a Microsoft Windows security update that was installed this morning. We are currently testing the solution.

Posted Oct 14, 2021 - 10:31 EDT

Investigating

We have received multiple reports about users not being able to print to networked printers this morning. We are looking into possible causes right now and will update with more information as soon as we can.

Posted Oct 14, 2021 - 09:49 EDT

This incident affected: Campus Services (Printing (Pharos Cloud)).