The telephone company tells us that it is possible that our issue was somehow connected to another outage that the phone company experienced last week, and that a setting that impacted us may have been missed when systems were repaired.
We made several test calls and were able to connect to a remote conferencing service every time.
The phone company is moving our issue to a status of "monitoring."
Please let us know through the HelpDesk (firstname.lastname@example.org
) if you continue to have issues connecting to remote conference services or using systems that require key-presses to answer questions or provide information.
Thank you for your patience.