CIT Geneseo Status

Minor Service Outage

About This Site

Welcome to the SUNY Geneseo Status Page for CIT. Here you will find live and historical data on system up-time and maintenance.

If you have any questions or are experiencing issues please Ask CIT!
Call: 585-245-5588
Submit Request: https://go.geneseo.edu/askcit

To view the status of SUNY services, visit https://status.suny.edu/ If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/

Uptime over the past 90 days. View historical uptime.
Academic Services Operational
Brightspace Operational
Degree Works Operational
KnightWeb Operational
Administrative Systems Operational
AppWorx Operational
Argos Operational
Banner Operational
Docuware Operational
PointNClick Electronic Medical Records Operational
Symplicity Residence Operational
Xtender - Banner Document Management System Operational
Navigate Operational
COVID Screening Survey Operational
Adobe Acrobat Sign Operational
EMS Event Management System Operational
Campus Services Operational
90 days ago
100.0 % uptime
Today
Enterprise Backup Operational
Electronic Locks Operational
SAN (Storage Area Network) Operational
help.geneseo.edu (JIRA) Operational
Printing (Pharos Cloud) Operational
VMWare Infrastructure Operational
Telephone Services Operational
Software Center (Config Manager) Operational
Microsoft Updates Operational
General Announcement Operational
Public Virtual Lab Operational
90 days ago
100.0 % uptime
Today
Network & Wireless Operational
90 days ago
100.0 % uptime
Today
DNS Operational
DHCP Operational
Security Devices Operational
Residence Hall Wired Connectivity Operational
VPN Operational
Wireless Connectivity Operational
Academic/Administrative Wired Connectivity Operational
Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
PCI Network Operational
90 days ago
100.0 % uptime
Today
Login Services Operational
CAS Server Operational
SUNY Portal Operational
Active Directory Operational
Web Operational
Geneseo Website Operational
Wiki Operational
MyGeneseo Operational
Wordpress (wp.geneseo.edu) Operational
Google Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Google Apps Drive Operational
Google Apps Gmail Operational
Google Apps Sheets Operational
Campus Auxiliary Services (CAS) Operational
FourWinds Digital Signage Operational
GitHub Partial Outage
GitHub Git Operations Operational
GitHub Pull Requests Operational
GitHub Visit www.githubstatus.com for more information Operational
GitHub Webhooks Operational
GitHub API Requests Partial Outage
help.geneseo.edu (JIRA) Operational
Jira Service Management Authentication and User Management Operational
Jira Service Management Automation for Jira Operational
Jira Service Management Jira Service Management Email Requests Operational
Jira Service Management Jira Service Management Web Operational
Jira Service Management Service Portal Operational
CIT Announcement Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Banner unavailable due to NYSERnet maintenance Jul 21, 2026 05:00-07:00 EDT

NYSERnet Upgrading Albany Router
When: Thursday, July 21, from 5:00 AM to 7:00 AM Eastern Time

What to expect: As part of our summer software upgrade initiative, we will be upgrading the router in Albany (alb-9204). You will experience a service interruption at some point during this window as the router is reloaded and comes back online.
Posted on Jul 16, 2026 - 09:54 EDT

Geneseo Client Portal Transition Jul 21, 2026 06:00-08:00 EDT

On July 21, the new Geneseo Client Portal will give the campus community one easy place to request help from CIT and other participating offices, including Payroll, Residence Life, and the Duplicating Center. The current system (“Jira”) will be turned off.

Open support requests will be moved to the new system and may not appear in the new portal immediately.

For questions about current requests or submitting new ones, Ask CIT! Contact the CIT HelpDesk at (585) 245-5588, email helpdesk@geneseo.edu, or submit a request at help.geneseo.edu and we'll be happy to assist you.
Posted on Jul 16, 2026 - 15:46 EDT

Campus Firewall Replacement - 7/23 at 05:30am Jul 23, 2026 05:30-06:30 EDT

We will be replacing the campus firewall at 05:30 on July 23rd. This will cause a campus network outage during the upgrade. We expect it to be no longer than 30 minutes.
Posted on Jul 15, 2026 - 13:44 EDT

Degree Works Oracle database patching Jul 23, 2026 06:00-07:00 EDT

Planned Degree Works PRODUCTION Environment Maintenance Outage on Thursday 7/23/26 from 6:00AM-7:00AM EST
Posted on Jul 14, 2026 - 13:46 EDT
Jul 19, 2026

No incidents reported today.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026
Banner application upgrades
Completed - The scheduled maintenance has been completed.
Jul 16, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 05:30 EDT
Scheduled - The following Banner releases will be installed at 5:30AM on Thursday 7/16:

Financial Aid 8.40.0.50.P
Financial Aid 8.56.2, 9.3.57.2.1
General 8.28, 8.28.E, 9.3.39.0.3
General 8.13.0.74.P
Student AR 8.21, 8.21.E, 9.3.34.0.2
Finance 8.28, 8.28.E, 9.3.40.0.1
General 8.28, 8.28.E, 9.3.39.0.3.
Admin Common 9.3.43.0.5
Banner Business Process API 9.3.43.0.2
BannerAccessMgmt 9.3.35.0.1
Jul 15, 19:45 EDT
Certificate Changes on Various Web Services
Completed - New certificates have been deployed to EMS and BDMS. Additional services will automatically renew their certificates on their natural schedule - please report expired certificates on Geneseo services to the CIT HelpDesk.
Jul 16, 06:29 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 06:00 EDT
Scheduled - Web services will restart automatically on the following servers at least once during the July 16th 6am maintenance window as they get fresh signed certificates from our new certificate provider:

* ems.geneseo.edu
* bdmsprod1.w2k.geneseo.edu
Jul 14, 14:49 EDT
Microsoft Updates
Completed - The scheduled maintenance has been completed.
Jul 16, 06:27 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 04:00 EDT
Scheduled - We have approved several security and critical updates for all supported versions of Windows and Office. The updates to our Windows servers will likely require a reboot to apply, which should take place at around 4:00am on Thursday, July 15th, 2026.
Jul 15, 14:29 EDT
Jul 15, 2026
test test test
Completed - the test appears to be successful
Jul 15, 14:13 EDT
Scheduled - Please disregard this test - we are working on troubleshooting alerting from our status system.
Jul 15, 14:12 EDT
Banner SYSNET OS patching
Completed - The scheduled maintenance has been completed.
Jul 15, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 00:00 EDT
Scheduled - ITEC will be performing Banner SYSNET OS patching between midnight and 7AM on 7/15. Banner services will be sporadically unavailable during this maintenance window.
Jul 13, 09:22 EDT
Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026
Campus-Owned Mac Users - Action Required - Update eduroam WiFi Connection Settings
Completed - The scheduled maintenance has been completed.
Jul 9, 07:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 07:00 EDT
Scheduled - To support enhanced encryption standards, we are modifying the eduroam WiFi connection process for campus-owned and managed Mac computers.

The next time you connect your Mac to eduroam on or after July 9 at 7:00 a.m., you will need to:

-Select the eduroam Wi-Fi network.
-Enter your full email address (username@geneseo.edu) and password. If you are prompted to choose a certificate, do not select one.
-Click Trust when presented with the network's security certificate.

Because encryption certificates now have shorter lifetimes, you may see additional trust prompts. These prompts are expected and help strengthen network security.
Jul 8, 13:40 EDT
Jul 8, 2026
Banner and DGW Production OS + Infrastructure Patching
Completed - The scheduled maintenance has been completed.
Jul 8, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 00:00 EDT
Scheduled - ITEC has scheduled SYSNET OS Banner and DGW Production OS + Infrastructure Patching
Banner and Degree Works services will be unavailable during this maintenance window.
Jun 23, 08:10 EDT
Campus-Owned Macs Unable to Join Eduroam
Resolved - For a few hours this morning, campus owned and managed mac computers were unable to join eduroam wifi because of a wifi server authentication issue. We quickly identified and resolved the issue. Users who still have this issue should reboot their computers, then they will be able to get onto the wireless network as usual. Please reach out to the HelpDesk at 5588 if you have any ongoing issues.
Jul 8, 06:00 EDT
Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

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